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Messaging advice provided by NHS consultant avoids unnecessary hospital visit for patient with secondary cancer
Healthcare professionals in NCL ICB have access to a range of elective care specialties for Enhanced Advice & Guidance (A&G) provided by out-of-area NHS consultants on the National Consultant Network (NCN), including messaging services for dermatology lesions and dermatology advice.
Urgent Prof-to-Prof Radiology Advice helps speed up prostate cancer diagnosis
Implemented to help reduce unnecessary Emergency Department attendances, Prof-to-Prof Advice also helps to ensure timely access to advice for local healthcare professionals, enabling patients to receive the right care in the right place the first time.
Out-of-area NHS consultant’s dermatology diagnosis speeds up patient care and contributes to GP’s learning in North Central London
Many of the available specialties in North Central London, including dermatology, are provided by out-of-area NHS consultants on the National Consultant Network (NCN), and due to ever-increasing pressures on local services, the ability to receive comprehensive advice is vital.
How Consultant Connect is supporting Hywel Dda University Health Board following the rollout of WGOS 4
The WGOS 4 guidance allows lower risk patients to be cared for within primary care who would have previously been referred to secondary care. This reduces the number of patients needing a hospital clinic appointment and ensures all patients receive the most appropriate care.
The National Consultant Network in practice: supporting clinicians from Birmingham to Staffordshire
The National Consultant Network comprises out-of-area NHS consultants who support clinicians by providing Advice & Guidance via telephone and/or messaging, helping patients receive the right care in the right place the first time.
Streamlining tissue viability referrals and enhancing patient care at the University Hospitals of North Midlands
Since November 2024, clinicians within the Acute Medical Unit (AMU) have had the ability to seek specialist input from the Tissue Viability Team via Consultant Connect for wound management at the University Hospitals of North Midlands NHS Trust.
Bypass Numbers feature avoids hospital conveyance for patient with gastrointestinal condition
Accessed via the IG-secure Consultant Connect App, Bypass Numbers enables clinicians to utilise pre-programmed contact numbers for local GP surgeries, allowing them to skip the queue on the public switchboard and speak directly to practice staff for same-day emergency communications, speeding up patient care.
Area Case Study | NHS Bedfordshire, Luton and Milton Keynes ICS
NHS Bedfordshire, Luton, and Milton Keynes ICS was created in early 2020 when the previous individual NHS areas merged into one. Since this development, their project in partnership with Consultant Connect has grown year on year. In this article, we look at the key milestones and usage stats since the project's launch.
How NCN consultants are helping to transform patient care in Medway and Swale
Consultant Connect’s Enhanced Advice & Guidance service enables Medway and Swale ICP clinicians to access rapid and secure specialist input via telephone and photo messaging from more than 30 specialties. Due to locally unavailable services, many of the specialties provided are delivered by out-of-area NHS consultants on the National Consultant Network (NCN).
The Paediatrics 2WW Pathway that is speeding up cancer diagnoses and avoiding unnecessary hospital visits
Consultant Connect's groundbreaking technology connects clinicians with UHCW specialists for rapid communication, allowing children to receive diagnoses and treatment plans quicker.
The Acute Paediatrics line that has tripled Consultant Connect usage in NHS Lanarkshire
The introduction of the Acute Paediatrics line led to the overall usage of Consultant Connect in Lanarkshire tripling, therefore ensuring patients are treated in the right place for their care the first time. We spoke with Dr David Beattie, the Acute Paediatrics Consultant who helped set up the line, to find out what the catalyst for change was:
How Consultant Connect is transforming tissue viability referrals in South Warwickshire
The Tissue Viability Photo Messaging service enables clinicians within South Warwickshire University NHS Foundation Trust to securely send high-quality patient images to the Tissue Viability Team.
The messaging pathway that is expediting cancer diagnoses in North Central London
A year on from the launch of the Suspected Head & Neck Cancer messaging service in North Central London ICB, we caught up with two clinicians to find out how the pathway has since progressed.
How Consultant Connect tech enabled WAST clinicians to avoid hospital visit for vulnerable cancer patient
Our recent summer 2024 feedback survey found that 73% of WAST clinicians would recommend Consultant Connect to a colleague. We spoke with WAST EMT Shaun Martin-Brand to find out why his experience has been so positive.
How the Infectious Diseases Advice line in Greater Glasgow and Clyde is speeding up clinical communication
Following the launch of the Infectious Diseases Professional-to-Professional Advice line via Consultant Connect, we spoke with clinicians to discuss its benefits.
The Consultant Connect service that is engendering better and quicker communication between Public Health Wales and Primary Care
In October 2023, the first pan-Wales Telephone Advice & Guidance line provided by Public Health Wales via Consultant Connect was launched, providing access to all NHS clinicians in Wales.
How accessing Consultant Connect from a computer is supporting clinicians in Powys Teaching Health Board
We spoke with Hannah Meredith to discuss how the Desktop Calling feature allows her to access timely advice in an area with poor mobile signal.
Medical SDEC advice line expedites patient’s diagnosis for rare disorder in Cardiff and Vale
Following the launch of the transformative SDEC provision at the University Hospital of Wales, we spoke with Dr Jonathon Campbell, GP Partner at North Cardiff Medical Centre.
Hospital @Home Respiratory Medicine line in the Northern Care Alliance NHS Foundation Trust
Following the launch, in April 2022, of NHS England’s national Hospital @Home (H@H) programme, the ICB within Greater Manchester received funding to develop H@H services across the Northern Care Alliance (NCA).
5 minutes with… the Flow Navigation Centre clinicians in NHS Lanarkshire
We spoke with three clinicians in NHS Lanarkshire to find out how the Flow Navigation Centre uses Consultant Connect to reduce unnecessary hospital visits and enhance patient care.
Paediatrics Professional-to-Professional Advice speeds up patient care in Greater Glasgow and Clyde Health Board
We spoke with a GP in Glasgow to find out how having access to Consultant Connect benefits them and their patients.
Consultant Connect supports expedited dermatology referral in Oxfordshire
We spoke with a patient at Woodlands Medical Centre in Oxfordshire, to find out how her GP’s utilisation of the Consultant Connect App impacted her daughter’s care following a dermatological condition.
Acute Frailty in Dorset | GP case study
We spoke with Dr Laura Godfrey, a GP in Dorset, to find out how the Acute Frailty line via Consultant Connect benefits her and her patients.
The Ophthalmology pathways in Hywel Dda that are securing the best patient care in the right setting
We spoke with Nicky Jones, Specialist Optometrist in Hywel Dda, to find out how setting up Ophthalmology pathways via Consultant Connect has benefited optometrists and patients, as well as her and her team.
The benefits of having access to GP Bypass Numbers in Wales
One of the most popular uses of the free Consultant Connect App is the pre-programmed Bypass Numbers feature, which allows healthcare professionals in participating areas to skip the queue on switchboard and speak directly to staff at local GP practices.
How Advice & Guidance is bridging the gap between physical and mental health in Northamptonshire
Enhanced Advice & Guidance has been connecting clinicians with specialists for rapid advice since 2016 in Northamptonshire ICB via telephone, photo and messaging. We spoke with a clinician at Berrywood Hospital, Northamptonshire Healthcare NHS Foundation Trust, to find out more.
How Consultant Connect is supporting Dermatology referrals in Calderdale
Consultant Connect spoke with Carrie Bottomley, Apprentice Healthcare Assistant and General Practitioner’s Assistant at Bankfield Surgery, to find out how PhotoSAF fits into her everyday role and benefits her patients.
GP case study: Enhanced Advice & Guidance in Oldham
In November 2022, Enhanced Advice & Guidance provided by Consultant Connect was launched in Greater Manchester ICB. We spoke with Dr Fathema Johura, a GP in Oldham, to find out how the service benefits her and her patients.
Paramedic Case Study
Keith McRavey works for the Scottish Ambulance Service (SAS). He explains how he uses Consultant Connect for prof to prof clinical decisions.
GP case study: Respiratory A&G in Kent & Medway ICB
In August 2019, Enhanced Advice & Guidance (A&G) provided by Consultant Connect was launched in Kent and Medway Integrated Care Board (ICB). The service provides clinicians in Medway and Swale with access to rapid specialist advice via phone and photo messaging. We spoke with a GP in Chatham to find out how this service supports them and their patients.
Using PIFU for LTC patients in Bedfordshire, Luton, and Milton Keynes
MS and epilepsy Patient Initiated Follow Up (PIFU) services are reducing unnecessary visits to hospital and improving patient waiting times at Bedfordshire Hospitals NHS Foundation Trust.
Perinatal Mental Health advice in Hywel Dda
Since November 2022, health visiting and midwifery clinicians in Hywel Dda University Health Board have had access to the Perinatal Mental Health line via Consultant Connect. We spoke with the Perinatal and Infant Mental Health Service Manager, who provides advice via this line to find out about her experience.
Suspected Head & Neck Cancer Messaging service
We caught up with the Lead Head & Neck and Thyroid Clinical Nurse Specialist who manages the line, and a GP to find out more about the Suspected Head & Neck Cancer messaging service in North Central London ICB.
Enhanced Advice & Guidance in Birmingham and Solihull ICB
We spoke with Dr Emamoke Ubogu, a Senior GP Partner and GP Trainer at Swan Medical Centre in Yardley, about Enhanced Advice & Guidance.
Service Manager case study: Haematology advice in Swansea Bay
Since November 2020, Haematology A&G queries have been routed through Consultant Connect, providing a single point of access for clinicians in Swansea Bay. We spoke with Sam Jenkins, Haematology Service Manager at Singleton Hospital, to find out how the implementation has benefitted the team.
GP case study: Mental Health advice in Greater Glasgow and Clyde
Since June 2021, clinicians in Greater Glasgow and Clyde Health Board have had access to the Mental Health Assessment Unit (MHAU) line for emergency mental health advice. We spoke with Dr Ejike Peterside, a GP at Lennox Practice, to find out the benefits of this service for him and his patients.
5 minutes with… NHS consultants on the National Consultant Network
We spoke with three NHS consultants who provide Advice & Guidance to find out what types of queries they receive and the benefits this provides.
5 minutes with… a hospital ACP Lead for Divisional Medicine
Alice Brockwell, ACP Lead for Divisional Medicine in Doncaster, tells us about her experience and benefits of SDEC via Consultant Connect.
5 minutes with… a Lead Nurse
Since May 2022, Liz Collinson, Lead Nurse in Glasgow, has been answering Prof-to-Prof advice calls to the OPAT line, from GPs, in the area via Consultant Connect. Liz tells us more about the pathway.
5 minutes with… a Consultant Orthodontist
Meryl Spencer is a Consultant Orthodontist at Morriston Hospital in Swansea Bay University Health Board. Since early 2022, Meryl has been responding to Messaging A&G requests from GPs and Dentists via Consultant Connect.
5 minutes with a Service Manager & Lead Nurse
Sally Shaw tells us about the rapid telephone service provided by Consultant Connect which is believed to be the only nurse-led service of its kind in the country.
5 minutes with… a Dental Practitioner
Ewart Johnstone is a Dental Practitioner with a special interest in Orthodontics and has worked at Gwaun Cae Gurwen Dental Practice in the Swansea Bay University Health Board (UHB) area for 32 years. Since early 2022, Ewart has been able to send Messaging Advice & Guidance requests to Orthodontic specialists in the area via Consultant Connect.
5 minutes with…a Paramedic in Wales
Marcus Viggers has worked as a Paramedic for the Welsh Ambulance Services NHS Trust (WAST) for nearly 20 years. Since May 2020, Ambulance staff across WAST have had access to rapid advice, from specialist clinical teams across NHS Wales, via Consultant Connect. We asked Marcus to tell us about his experience of the service.
Telephone Advice & Guidance in Salford
We spoke with Dr Suzannah Carrier, a GP in Salford, to find out how the use of Consultant Connect’s Telephone Advice & Guidance (A&G) service has affected her ways of working.
Consultant Connect replaces bleep system for rheumatology at Salford Royal Hospital
In April 2022, the rheumatology department at Salford Royal implemented Consultant Connect Telephone Advice & Guidance as a replacement service for their bleep system.
Area Case Study | Referral Triage in Norfolk
In April 2021, Queen Elizabeth Hospital King’s Lynn (QEHKL) and Norfolk and Waveney ICB decided to use Consultant Connect’s Referral Triage service to run a pilot project focusing on the first outpatient waiting list for Cardiology.
5-year contract awarded following the success of the pilot Advice & Guidance project
Consultant Connect was launched in partnership with North Central London Integrated Care Board (NCL ICB) as a one-year project to assist with Covid-19 pressures.
Telephone Advice & Guidance in Kent & Medway
Primary Care clinicians share their experiences of how Telephone Advice & Guidance has helped improve their working methods.
Messaging Advice & Guidance in Kent & Medway
Primary Care clinicians share their experiences of how Messaging Advice & Guidance has helped improve patient care.
Area Case Study | COPD Pathway in NHS Tayside
Since March 2022, paramedics and ambulance clinicians in the NHS Tayside Health Board area have been able to contact their local community respiratory nursing team via Consultant Connect for Professional-to-Professional Advice.
Area Case Study | Patient Connect in NHS Lanarkshire
NHS Lanarkshire has seen a significant impact since introducing the Patient Connect service, via Consultant Connect, in December 2020.
GP case study: Haematology, Rheumatology and Endocrinology Advice & Guidance
We spoke with a GP about their experience of using Enhanced Advice & Guidance via Consultant Connect in Hertfordshire and West Essex ICB.
5 minutes with an NHS admin team lead
Maxima Spanakis talks to us about how using Consultant Connect for the nurse-led advice line has improved patient care.
5 minutes with an ENT consultant conducting Referral Triage
Dr Shakir talks to us about his personal experience of working on the Referral Triage service:
GP and consultant case study: Paediatric 2WW Pathway
Dr O'Flanagan and Dr Neuling share the benefits of the new Paediatric 2WW Pathway at the University Hospitals of Coventry and Warwickshire Foundation Trust, available via Consultant Connect.
Telephone Advice & Guidance in Hertfordshire and West Essex
We spoke with two GPs in Hertfordshire and West Essex to find out how Telephone Advice & Guidance provided by Consultant Connects helps them ensure the best patient care.
Elective Care | Trust buys back time for specialist consultants
Telemedicine devices overcome location issues by using world-class image and sound technology so consultants can see, hear, and speak with patients as if they were at their bedside – even if they are miles away at a different hospital.
Enhanced Advice & Guidance across Wales: a GP and paramedic case study
Steven Evans, paramedic, and Dr Nakul Gupta, paediatric consultant, discuss how they use Enhanced Advice & Guidance to provide the best patient care.
NHS Lanarkshire Prof-to-Prof Advice GP case study
Two GPs in NHS Lanarkshire describe how they use Prof-to-Prof Advice to receive support from specialists, resulting in faster and more appropriate care for their patients.
Area Case Study: Keeping elderly patients out of hospital
South Warwickshire NHS Foundation Trust’s (SWFT) Frailty Service have been leading an array of activities to aid patient referrals. In this article we uncover the key activities across the trust which ultimately work towards keeping patients out of hospital, especially as we head towards winter.
GP case study in North Central London ICB: Gynaecology and Neurology
Two GPs use Telephone Advice & Guidance to obtain speedy advice for their patients.
GP and patient case study: Dermatology in Betsi Cadwaladr University Health Board
We recently spoke to a patient and their GP on how the use of Dermatology Advice & Guidance provided by Consultant Connect ensured the patient received the right care in the right setting the first time.
5 minutes with… a GP and Assistant Medical Director
GP experience | Dr Nicky Davies from Betsi Cadwaladr University Health Board shares her experience of using Consultant Connect…
Advice from paediatrics consultants one phone call or message away
Grange University Hospital in Aneurin Bevan University Health Board (UHB), Wales offers primary care two rapid Advice & Guidance options to help keep paediatric patient care in the community where possible. We interviewed Paediatrics Consultant Dr Nakul Gupta to find out more.
Prof-to-Prof advice in NHS Lanarkshire
NHS Lanarkshire share how their use of prof-to-prof clinical decisions is playing a key part in their response to the national goal of redesigning unscheduled care.
Prof-to-Prof advice in NHS Tayside
NHS Tayside share how their use of Prof-to-Prof clinical decisions or Advice & Guidance is playing a key part in their response to the national goal of redesigning unscheduled care.
Consultant case study: Referral Triage
Dr Patrick Davey shares his experience of the Referral Triage service along with a recent patient case study example.
GP case study: How Telephone Advice & Guidance is transforming patient care
We spoke with two GPs who utilise Telephone Advice & Guidance via Consultant Connect to provide the best care for their patients.
Telephone Advice & Guidance in Staffordshire and Stoke-on-Trent ICB
We spoke with two GPs who use Telephone Advice & Guidance in Staffordshire and Stoke-on-Trent ICB to find out how this benefits their roles.
Paramedic and consultant case study: Prof-to-Prof clinical decisions in Tayside
We spoke with Dr Ron Cook, Consultant Emergency Physician and Jonathon Will, Specialist Paramedic for the Scottish Ambulance Service to discuss how Prof-to-Prof advice via Consultant Connect benefits patients.
Consultant case study: Patient Connect
Dr Andrew Russell is an A&E consultant at University Hospital Monklands, NHS Lanarkshire. He makes outgoing calls via the Patient Connect service.
5 minutes with a CMHT old age consultant and clinical director
Dr Funnell talks to us about her personal experience of answering Mental Health Advice & Guidance calls through the Consultant Connect service.
5 minutes… with two consultants providing Advice & Guidance in Leicester
Dr Bandi and Dr Jackson discuss why they like providing Advice & Guidance via Consultant Connect in Leicester.
5 minutes with an NHS urologist
Dr Ajayi talks to us about his personal experience of answering A&G calls through the service.
GP and consultant case study: Advice & Guidance in Coventry and Warwickshire
Dr Andreas Photiou, who has been a GP for 10 years, tells us how he regularly uses PhotoSAF on the Consultant Connect App, to request advice from consultants at University Hospitals Coventry & Warwickshire NHS Trust.
Enhanced Advice & Guidance: Coventry & Warwickshire area case study
We spoke with three healthcare professionals to understand how Enhanced Advice & Guidance plays a role in three different healthcare settings.
GP and paramedic case study: Enhanced Advice & Guidance across Wales
We spoke with two GPs and a paramedic in Wales to find out how Enhanced Advice & Guidance provided by Consultant Connect benefits them and their patients.
Mental Health case study at South London and Maudsley NHS Foundation Trust
We spoke with mental health specialists at South London and Maudsley NHS Foundation Trust to find out how providing Advice & Guidance benefits them.
Respiratory and Gynaecology Advice & Guidance across the NHS
We spoke with three clinicians in participating areas to find out how Enhanced Advice & Guidance benefits them and their patients.
GP and consultant case study: Trauma & Orthopaedics Advice & Guidance
We spoke with a GP and a consultant to find out how Trauma & Orthopaedics Advice & Guidance via Consultant Connect can expedite care for patients.
GP case study: Teledermatology in the NHS
Two GPs describe the benefits of having access to Teledermatology via Consultant Connect.
GP and consultant case study: Cardiology in South East London
Dr Patrick Davey is a Consultant Cardiologist on the National Consultant Network. He answers Telephone Advice & Guidance calls from GPs around the country, such as Drs Guallar and Ross in South East London.
Area case study: Enhanced Prof-to-Prof Advice in Tayside
Three clinicians describe how the use of Prof-to-Prof advice benefits them and their patients' care.
Video case study: Mental Health Telephone Advice & Guidance
48% of calls to the service have resulted in a referral being avoided. Watch this video to find out more.
GP case study: Teledermatology via the Consultant Connect App
In this video, GPs in Solihull explain how using Teledermatology through the Consultant Connect App allows them to share images directly with a community GPER.
Paramedic case study: Emergency Medicine Advice in Scotland
Michael Muir and Keith Dickinson, Paramedics at the Scottish Ambulance Service, describe how they get Emergency Medicine advice for patients.
Milton Keynes area case study: PhotoSAF and Telephone Advice & Guidance
An Advanced Paramedic Practitioner and a GP in Milton Keynes describe how they safely use their mobiles to take IG-secure clinical photos and make calls in both a surgery setting and when visiting patients at home.
GP and consultant case study: Cardiology
Dr Davey, a Consultant in Cardiology on the National Consultant Network, answers a GP's Telephone Advice & Guidance call - preventing a possible stroke for a patient.
Elderly Care A&G across the NHS
Drs Triggs and Barnes, a GP in Cardiff and Consultant Geriatrician in Sunderland, respectively, discuss why Enhanced Advice & Guidance is invaluable to patients.
GP case study: Photo Advice & Guidance across South East London
Three GPs in NHS South East London ICB use Photo Advice & Guidance to get rapid advice from the Dermatology Team at their local trust for patients with dermatological concerns.
GP case study: Gynaecology Advice & Guidance in Coventry and Warwickshire
GP avoided acute admission by using Gynaecology Telephone Advice & Guidance.
GP case study: Haematology Advice & Guidance across the NHS
Two GPs used Telephone Advice & Guidance to get specialist input from the Haematology Teams at their local trusts, resulting in faster patient care.
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