Consultant case study: Elderly Care

Dr Barnes, a consultant in Sunderland, answers a Phone Advice & Guidance call and avoids an admission for an elderly patient.

“I think the service is a really good idea. Having a detailed conversation often allows us to divert an elderly patient away from an acute admission to a more appropriate setting for them, for example a home visit or an outpatient appointment.” Dr Barnes

Consultant case study: Elderly Care
 

Dr Catherine Barnes has been a consultant for four years. She works at City Hospitals Sunderland NHS Foundation Trust and answers Phone Advice & Guidance calls from local GPs. The service is funded by Sunderland CCG and delivered by Consultant Connect.

Dr Barnes, a Consultant Geriatrician, has been answering Phone Advice & Guidance calls in Sunderland since the service was introduced in October 2016.

“I think the service is a really good idea. Having a detailed conversation often allows us to divert an elderly patient away from an acute admission to a more appropriate setting for them, for example a home visit or an outpatient appointment.”

We asked Dr Barnes to provide a recent example of a clinical issue that she had been contacted about.
The Recovery at Home Team were concerned about an elderly patient, living on her own at home. She was known to have Chronic obstructive pulmonary disease, but had recently become more breathless. The patient complained of weight loss and a poor appetite and explained she had been collapsing at home. She had recently been seen in the Emergency Department, but they felt that she wasn’t improving.

How Phone Advice & Guidance helped:
“We arranged an urgent Outpatient Clinic appointment, which she attended. We were able to assess her, with access to her medical records and previous investigations. Blood tests, an ECG and lying and standing Blood Pressure were checked and advice with regards to changes to her medication was given. We were able to liaise with other services involved in her care.

This enabled the patient to get the assessment and support she needed without an emergency admission.”

Click here to view and download a PDF version of this case study.

Case studies

We work with over 60 CCGs/Health Boards, 50 Hospitals, and 2,500 GP practices. Find out how we help them:

NHS England QIPP Case Study

NHS England QIPP Case Study

NHS England has published a QIPP Case Study on our Phone Advice & Guidance project in North East Essex.

GP case study: Diabetes

GP case study: Diabetes

A GP in South Warwickshire CCG used Phone Advice & Guidance to get A&G from South Warwickshire NHS Foundation Trust, and gets great results for a diabetes patient.

GP case study: Elderly Care

GP case study: Elderly Care

A GP in Greater Glasgow and Clyde Health Board uses Phone Advice & Guidance to avoid a late evening admission for an elderly patient.

Consultants case study: a Trust’s view

Consultants case study: a Trust’s view

In this video, consultants from Western Sussex Hospitals NHS Foundation Trust share their thoughts on the benefits of using the Phone Advice & Guidance service.

Contact us

For more information about how we work with commissioners, hospitals & mental health trusts to improve patient care, please get in touch.

Join a webinar

Listen to health experts from the comfort of your desk as we bring the experts to you in our series of online webinars.

Join our mailing list

Join our mailing list and we'll keep you informed of our latest blogs, project news, and upcoming webinar dates and topics.

Recent tweets

Contact us

Permissions

You can view our Terms & Conditions here.

Most Read Articles

HSJ Article – Tackling the Four-Hour A&E Target

Tackling the Four-Hour A&E Target with a whole system approach A feature created by HSJ in co-operation with Luton & Dunstable University Hospital Written by Claire Read, HSJ Reliably meeting the four hour A&E target – under which 95 per cent of patients...

read more
Consultant Connect – all the data from day one

The first Consultant Connect project launched on 29 June 2015 in North East Essex. Shortly after 9am, the first call was made to Diabetes & Endocrinology and answered by Dr Charles Bodmer, a consultant at Colchester Hospital. After a conversation lasting just over...

read more
Working with the #1 Trust for A&E

When the BBC published the performance of 133 Trusts in October, Luton and Dunstable University Hospital NHS Trust was ranked first for A&E. 98.6% of patients attending A&E at Luton and Dunstable were treated within 4 hours, compared with an average of 90.1%...

read more

Never miss a Blog post

Enter your email address to receive notifications of our latest articles

Let's Talk

Find Us

Consultant Connect Ltd
One St Aldates, Oxford, OX1 1DE
Company registered in England & Wales.
Company number 09488206

Press Contact
hello@consultantconnect.org.uk
01865 261 467

Copyright © Consultant Connect Ltd | Site by Herd