Consultant case study: Elderly Care

Dr Barnes, a consultant in Sunderland, answers a Phone Advice & Guidance call and avoids an admission for an elderly patient.

“I think the service is a really good idea. Having a detailed conversation often allows us to divert an elderly patient away from an acute admission to a more appropriate setting for them, for example a home visit or an outpatient appointment.” Dr Barnes

Consultant case study: Elderly Care
 

Dr Catherine Barnes has been a consultant for four years. She works at South Tyneside and Sunderland NHS Foundation Trust and answers Phone Advice & Guidance calls from local GPs. The service is funded by Sunderland CCG and delivered by Consultant Connect.

Dr Barnes, a Consultant Geriatrician, has been answering Phone Advice & Guidance calls in Sunderland since the service was introduced in October 2016.

“I think the service is a really good idea. Having a detailed conversation often allows us to divert an elderly patient away from an acute admission to a more appropriate setting for them, for example a home visit or an outpatient appointment.”

We asked Dr Barnes to provide a recent example of a clinical issue that she had been contacted about.
The Recovery at Home Team were concerned about an elderly patient, living on her own at home. She was known to have Chronic obstructive pulmonary disease, but had recently become more breathless. The patient complained of weight loss and a poor appetite and explained she had been collapsing at home. She had recently been seen in the Emergency Department, but they felt that she wasn’t improving.

How Phone Advice & Guidance helped:
“We arranged an urgent Outpatient Clinic appointment, which she attended. We were able to assess her, with access to her medical records and previous investigations. Blood tests, an ECG and lying and standing Blood Pressure were checked and advice with regards to changes to her medication was given. We were able to liaise with other services involved in her care.

This enabled the patient to get the assessment and support she needed without an emergency admission.”

 

Click here to view and download a PDF version of this case study.

Case studies

 

We work with over 60 CCGs/Health Boards, 50 Hospitals, and 2,900 GP practices. Find out how we help them:

 

National Network case study: Cardiology

National Network case study: Cardiology

Dr Davey, a consultant on the National Consultant Network, answers a GP's Phone Advice & Guidance call - preventing a possible stroke for a patient.

GP and Consultant case study: Cardiology

GP and Consultant case study: Cardiology

Dr Patrick Davey, a consultant on the National Consultant Network, answers GP Phone Advice & Guidance calls from around the UK. This includes calls from Southwark GPs.

Consultants case study: a Trust’s view

Consultants case study: a Trust’s view

In this video, consultants from Western Sussex Hospitals NHS Foundation Trust share their thoughts on the benefits of using the Phone Advice & Guidance service.

National Network case study: Haematology

National Network case study: Haematology

Dr Manmit Kaur, a consultant on the National Consultant Network, answers a GP's Phone Advice & Guidance call - avoiding unnecessary referral for a patient with long history of body pain.

Contact us

For more information about how we work with commissioners, hospitals & mental health trusts to improve patient care, please get in touch.

Join a webinar

Listen to health experts from the comfort of your desk as we bring the experts to you in our series of online webinars.

Join our mailing list

Join our mailing list and we'll keep you informed of our latest blogs, project news, and upcoming webinar dates and topics.

Recent tweets

Contact us

Permissions

You can view our Terms & Conditions here.

Most Read Articles

Using out-of-area NHS consultants to support Advice & Guidance

One of the biggest challenges for hospitals delivering an Advice & Guidance service is staffing it. Whether the requests come in from GPs by phone or in writing, most clinicians are expected to respond whilst also doing their day job. This can mean using consultant admin time, for example, to squeeze in advice & guidance […]

read more
NHS Business Case Example

Writing a strong NHS business case for Advice & Guidance can make all the difference. That’s why we are sharing this real-life example.

read more
Still the easiest bit of the NHS Long Term Plan?

When the NHS LTP was published we recommended that local commissioners and Trusts could approach the challenge by looking for the easiest bits of the plan to gain quick, high-impact wins. Nine months on, we reflect on these recommendations.

read more

Find Us

Consultant Connect Ltd
One St Aldates, Oxford, OX1 1DE
Company registered in England & Wales.
Company number 09488206

Press Contact
hello@consultantconnect.org.uk
01865 261 467

Copyright © Consultant Connect Ltd | Site by Herd