Case Studies: App Users

For case studies grouped by specialty:

All case studies relating to App Users

How rapid access to the Flow Centre aided direct admission for a patient with red flag symptoms

How rapid access to the Flow Centre aided direct admission for a patient with red flag symptoms

We spoke with Dr Jenny Jones, Locum GP, and Dr Emily Kingham, GP in Powys, to find out how access to Consultant Connect supports them in their day-to-day roles – from documenting patient presentations and seeking specialist advice, to quickly contacting the right service when a patient needs a hospital admission.

Real-time ENT advice supports urgent treatment for patient with neck swelling

Real-time ENT advice supports urgent treatment for patient with neck swelling

We spoke to Debbie Brewer, Advanced Nurse Practitioner at Weymouth Urgent Treatment Centre and Dr Moneeb Afiz, GP in Bolton and Bury, about how rapid access to specialist advice is helping clinicians make confident decisions, reduce delays, and provide patients with the right care the first time.

“Good” Advice & Guidance leads to less than 3.2% re-referral rates

“Good” Advice & Guidance leads to less than 3.2% re-referral rates

An NHS area in the east of England has shown how in-the-moment conversations between primary and secondary care clinicians support more confident decision-making and sustainable patient management plans.

Supporting older people to stay safely at home through rapid specialist advice

Supporting older people to stay safely at home through rapid specialist advice

We spoke to Paul McLean and Dr Lesley Anderton about the difference the service is making for clinicians and patients.

Top five most improved RTT position: Countess of Chester’s 15-point RTT turnaround

Top five most improved RTT position: Countess of Chester’s 15-point RTT turnaround

Discover how The Countess of Chester Hospital NHS Foundation Trust used Consultant Connect's referral triage to deliver one of the NHS's top five most improved RTT positions in 2025/26

Consultant Connect: supporting safe decision-making in the community

Consultant Connect: supporting safe decision-making in the community

We spoke with Stephen Dowber and Non Harries to find out how using Consultant Connect supports clinical decision-making, improves patient safety, and helps patients receive the right care in the right setting.

Bypass Numbers: helping palliative care patients access urgent medicines without delay

Bypass Numbers: helping palliative care patients access urgent medicines without delay

We spoke with Dr James Davies to understand how Bypass Numbers supports his work and benefits patients.

How a single conversation helped resolve a patient’s long-standing symptoms in Greater Manchester

How a single conversation helped resolve a patient’s long-standing symptoms in Greater Manchester

The rollout of Enhanced Advice & Guidance (A&G) across NHS Greater Manchester has given local clinicians in all 10 boroughs rapid access to a wide range of elective care specialties. We caught up with Dr Syeda Farah Farzana, a GP Trainee in Tameside, to understand how Consultant Connect is supporting her during her training:

Enhanced A&G: transforming access to dermatology care in Lebanon

Enhanced A&G: transforming access to dermatology care in Lebanon

Consultant Connect's secure app enables clinicians in Lebanon to share images and clinical information with dermatology specialists in the UK and Europe.

Managing complex cases in primary care through Enhanced Advice & Guidance

Managing complex cases in primary care through Enhanced Advice & Guidance

More recently, we caught up with GP Dr Rikin Patel to find out how the Enhanced Advice & Guidance has changed over the years and its impact on patient care:

How Consultant Connect supported an expedited treatment plan for a patient waiting six months for local A&G response

How Consultant Connect supported an expedited treatment plan for a patient waiting six months for local A&G response

We spoke with Jackie Cook, Paramedic Practitioner and Trainee ACP, whose role has moved from emergency to community care. She explains how Enhanced Advice & Guidance via Consultant Connect has supported her during her additional training.

Rapid A&G enables pregnant patient to safely commence treatment for arthritis the same day

Rapid A&G enables pregnant patient to safely commence treatment for arthritis the same day

We spoke with Dr Eric Saunderson, who returned to general practice from retirement during the Covid pandemic. Dr Saunderson now locums in multiple areas and likes to used Enhanced A&G via Consultant Connect to get quick access to specialist opinions.

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