Patient Initiated Follow Up (PIFU)

A follow-up service that enables patients to initiate an IG secure virtual consultation with a specialist clinician. All data and call recordings are available via the Consultant Connect platform.

How it works

Consultant Connect’s Patient Initiated Follow Up Service (PIFU) reduces unnecessary visits to hospital, patient waiting times and releases the clinical teams to see patients in a more timely manner. There is no doubt that this is the simplest, most effective way of delivering follow-up consultations where the clinician does not need to see the patient. There are two pathway options available via Consultant Connect:

Key benefits

For clinicians:
  • All calls are recorded and tracked
  • Clinicians can access call recordings and PID
  • Commissioners and administrators can access reports, including the outcome of calls, with all PID stripped out
  • For patient photo advice – we currently sit alongside existing NHS email approaches, where patients send their photos in, and these photos are imported into the Consultant Connect system

For patients:
  • Instant reassurance, avoidance of stress or worry
  • Avoidance of costs (childcare, missing work) and disruption through unnecessary hospital visits and long waits
  • Right care, faster

In Practice

Area Case Study | Keeping elderly patients out of hospital

South Warwickshire NHS Foundation Trust’s (SWFT) Frailty Service have been leading an array of activities to aid patient referrals. In this article we uncover the key activities across the trust which ultimately work towards keeping patients out of hospital, especially as we head towards winter.

In Practice

Area Case Study | Using PIFU for LTC patients in Bedfordshire, Luton, and Milton Keynes CCG

MS and Epilepsy Patient Initiated Follow Up (PIFU) services are reducing unnecessary visits to hospital and improving patient waiting times at Bedfordshire Hospitals.

“As an operational lead I am able to identify number of calls coming in, the outcomes that come in, which is excellent in terms of at the end of the day auditing and finding out what were the results of those calls, and I think I couldn’t get anything better.” Hüseyin Hüseyin, Neurology Operational Lead

In Practice

Webinar recording available

Expert speakers share how they have put Patient Initiated Follow Up (PIFU) into practice at their Trusts during this pre-recorded webinar.


Get our guide

It’s as straightforward as you would expect from Consultant Connect with two pathway options. This short guide will help you understand PIFU options via Consultant Connect. Click the button below to request a copy.

We’re here to help

If you would like us to show you this service, please do not hesitate to get in touch with us at, or call us on 01865 261 467.