Customer Area

Telephone Advice & Guidance, delivered by Consultant Connect, routes Primary Care clinician calls to a rota of NHS specialists rather than individual NHS specialists. If the first specialist is unable to answer your call, the service automatically moves the clinician’s call to the next available specialist. The time it takes a Primary Care clinician to connect to a specialist this way is just 30 seconds (UK average).

Ambulance staff across the UK can access this service using the Consultant Connect App (which shows the list of specialties available and their operating hours) or by directly calling a unique Dial-In Number from any phone. All calls are recorded for medico-legal purposes. The time it takes to connect to a specialist in this way is just 12 seconds (UK average for ambulance services).