What We Do
Enhanced Advice & Guidance
Our Enhanced Advice & Guidance service consists of Telephone Advice & Guidance, Photo Messaging Advice & Guidance, and Email Advice & Guidance as well as Referral Triage for areas with high backlogs. All services are supported by the National Consultant Network when required.
National Consultant Network (NCN)
The National Consultant Network comprises out-of-area NHS consultants who can answer pre-referral Advice & Guidance calls or review photos. The consultants can act as a backup for local teams and provide locally unavailable specialties.
A triage service for hospital trusts needing additional temporary capacity for referrals. The service uses the expertise of the NHS consultants from our National Consultant Network (NCN) and is available to work through backlogs in bulk or back-up local clinicians (for backlogs and/or new referrals as they come in).
State-of-the-art virtual care devices allow NHS specialists to be fully available in the care of patients, without having to be physically at the bed side.
Patient Initiated Follow Up (PIFU)
A follow-up service that enables patients to initiate an IG secure virtual consultation with a specialist clinician. All data and call recordings are available via the Consultant Connect platform.
Virtual Consultations (Patient Connect)
Clinicians use Patient Connect to deliver IG secure virtual consultations. All data and call recordings are available via the Consultant Connect platform.
Digital Mental Health Services
Help patients with a range of mental wellness challenges. Since January 2021, Consultant Connect has been part of the Teladoc Group – the global leader in whole-person virtual care. The Teladoc myStrength platform, which offers full-spectrum digital mental health, is available to NHS areas.
For more information about how we work with commissioners, hospitals & mental health trusts to improve patient care, please get in touch.
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Most Read Articles
FAQs - Referral Backlog Triage for the NHS
We are now triaging waiting lists for Trusts with backlogs of referrals that have built up due to COVID-19. The service uses our National Consultant Network (NCN). It’s the same network we launched 2 years ago which currently supports more than 50 NHS trusts with their capacity to deliver Advice & Guidance. In this article we share answers to the questions we’ve been asked the most since we launched this service.
SE London Enhanced A&G project "comes into its own" during COVID-19
What's the impact, one year on, of using Consultant Connect with e-RS for South East London CCGs? In this article, we take a look at how our project in South East London CCG has expanded since we first wrote about it on this blog this time last year. Plus David Reith, Associated Director for Planned Care Improvement at South East London CCG shares his feedback...
In Practice: quick ways to respond to COVID-19
With wave 2 upon us we share examples of how we are using IG secure tech to help NHS areas with their response. Some approaches can be rolled out in as little as 72 hours meaning they will make an impact this winter.
Avoiding Hospital for the Elderly this Winter
The coronavirus has had a disproportionate impact on older people, most deaths in the UK occur in the over-65s, affecting more men than women. But even before the pandemic, whilst life expectancy has increased, healthy life expectancy has not. In this blog article, we discuss the challenges in the current COVID-19 pandemic and how Consultant Connect is being used across the UK.
NHS Area Case Study: Enfield - project update & expansion plans
Six months ago, Consultant Connect launched in Enfield, NHS North Central London CCG to support key services during the COVID-19 pandemic. We caught up with Senior Programme Manager, Stephen Wells from Enfield Borough Directorate to discuss how the project has been performing since launch...
Supporting your health care teams with rapid Advice & Guidance
Consultant Connect is simply a smart communications tool which can be configured in many ways to improve communications between any health care professionals. In this article we highlight examples of other ways we are already working with NHS areas to provide rapid and reliable communication.