How Scottish Health Boards and the Scottish Ambulance Service are using Consultant Connect

Consultant Connect is transforming patient care across Scotland through better communications. Connecting clinicians and healthcare professionals helps patients get the best medical advice, and the NHS make the most out of its resources. To date, this is resulting in between 30– 60% of patients avoiding an unnecessary hospital appointment.

If you have any questions or would like more information about how Consultant Connect can support your area, please email or call us on 01865 261 467.

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Virtual Consultations (Patient Connect) – NHS Lanarkshire

As part of the redesign of urgent care in Scotland, NHS Lanarkshire wanted the option for hospitals to call back non-emergency patients directly at home to avoid emergency department attendances. They needed to be able to do this in an IG secure and GDPR compliant way, the solution was to launch Consultant Connect’s Virtual Consultation Service – Patient Connect.  Since the service launched in December 2020, over 4,000 calls have been placed with 30% of calls resulting in the patient being kept away from EDs.

Patient Initiated Follow Up (PIFU) – NHS Tayside

In Tayside, we rapidly established a PIFU line as a single point of contact for patients to contact the Covid Enquiry Treatment Line to arrange clinical assessments. The patient dials a local number and is put through to a rota of on-call consultants. There is no doubt that this is the simplest, most effective way of delivering consultations where the clinician does not need to see the patient.

Scottish Ambulance accessing local community respiratory nursing team through prof to prof clinical decisions – NHS Tayside

We have been working with the Scottish Ambulance Service in NHS Tayside to support the implementation of a new Chronic Obstructive Pulmonary Disease (COPD) pathway to ensure patients with long-term respiratory conditions receive the right care, in the right place, at the right time.

Primary Care accessing Mental Health units through prof to prof clinical decisions – NHS Greater Glasgow & Clyde

In NHS Greater Glasgow & Clyde, Consultant Connect is used to route calls through from GPs to their local Mental Health Assessment Units to support rapid prof to prof clinical decisions. Since it launched in 2021, over 1,000 have been placed from GPs to the local MHAU to discuss the most appropriate route to navigate patients. 

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Prof to prof clinical decisions – Scottish Ambulance Service

Paramedics in Lanarkshire and Tayside use the Consultant Connect App or Dial-In number to access a wide range of specialties in the area. Often this is used to find alternatives for ED attendance for patients who call 999, which is in line with NHS Scotland’s Right Care, Right Place Model.

Webinar Recording: New innovative pathways in NHS Scotland

During this webinar, speakers from three Scottish Health Boards and the Scottish Ambulance Service shared insights into how new innovative pathways, available via Consultant Connect, are helping to improve patient care across NHS Scotland.

Consultant Connect services supporting NHS areas across the UK

Referral Triage

Our triage service is for hospital trusts needing additional temporary capacity for referrals. The service uses the expertise of the NHS consultants from our National Consultant Network (NCN) and is available to work through backlogs in bulk or back-up local clinicians (for backlogs and/or new referrals as they come in). The team are briefed on local protocol and pathways to manage high volumes of referrals quickly. 

National Consultant Network

The National Consultant Network (NCN) comprises out-of-area NHS consultants who can answer pre-referral Advice & Guidance calls or review photos. The consultants can act as a backup for local teams and provide locally unavailable specialties. If you are short of staff, the NCN can be switched on in just 24-48 hours. It can also be switched off that quick when it’s no longer needed.

Enhanced Advice & Guidance

Primary Care clinicians refer fewer patients to hospital if they get timely specialist input first. Our Enhanced Advice & Guidance services enable them to access prof to prof clinical decisions to manage more patients in primary care. 

Telemedicine Devices

Our state-of-the-art virtual care devices allow NHS specialists to be fully available in the care of patients, without having to be physically at the bed side. The devices are easily replicable across a number of settings, whether it is instant access to prof to prof clinical decisions to help resuscitate a baby, or for routine ward rounds, the timely delivery of safe care is a key factor. As well as providing remote support and reassurance to colleagues the devices help make job planning far more efficient with the reduction in cross-site travel, enabling self-isolating or shielding consultants to participate and a reduction in locum costs.

If you’d like to find out how we can help in your Health Board area, please call Amy Ryan on
01865 261467
or email

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