Consultant Connect - Scotland


Consultant Connect in NHS Scotland

Consultant Connect is transforming patient care across Scotland through better communications. Connecting clinicians and healthcare professionals helps patients get the best medical advice, and the NHS make the most out of its resources. To date, this is resulting in between 30– 60% of patients avoiding an unnecessary hospital appointment.

If you have any questions or would like more information about how Consultant Connect can support your area, please email or call us on 01865 261 467.

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Services and Impact in NHS Scotland

Find out how Scottish Health Boards and the Scottish Ambulance Service are using Consultant Connect to transform communication and improve patient care.

Best Practice Guidance for Professional to Professional Decision Support

We’re delighted that Consultant Connect is featured in the Scottish Government Best Practice Document: Best Practice Guidance for Professional to Professional Decision Support. We’ve replicated the features in the article below.

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Virtual consultations (Patient Connect) – NHS Lanarkshire

As part of the redesign of urgent care in Scotland, NHS Lanarkshire wanted the option for hospitals to call back non-emergency patients directly at home to avoid emergency department attendance. They needed to be able to do this in an IG-secure and GDPR-compliant way, the solution was to launch Consultant Connect’s Virtual Consultation Service – Patient Connect.  Since the service launched in December 2020, over 4,000 calls have been placed, with 30% of calls resulting in the patient being kept away from EDs.

Patient Initiated Follow Up (PIFU) – NHS Tayside

In Tayside, we rapidly established a PIFU line as a single point of contact for patients to contact the Covid Enquiry Treatment Line to arrange clinical assessments. The patient dials a local number and is put through to a rota of on-call consultants. There is no doubt that this is the simplest, most effective way of delivering consultations where the clinician does not need to see the patient.

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Area Case Study | COPD Pathway in Tayside - Consultant Connect

Scottish Ambulance accessing local community respiratory nursing team through prof to prof clinical decisions – NHS Tayside

We have been working with the Scottish Ambulance Service in NHS Tayside to support the implementation of a new Chronic Obstructive Pulmonary Disease (COPD) pathway to ensure patients with long-term respiratory conditions receive the right care, in the right place, at the right time.

Primary Care accessing Mental Health units through prof to prof clinical decisions – NHS Greater Glasgow & Clyde

In NHS Greater Glasgow & Clyde, Consultant Connect is used to route calls through from GPs to their local Mental Health Assessment Units to support rapid prof to prof clinical decisions. Since it launched in 2021, over 1,000 have been placed from GPs to the local MHAU to discuss the most appropriate route to navigate patients. 

HSJ Article – The impact of networks in supporting Primary Care - Consultant Connect
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Prof to prof clinical decisions – Scottish Ambulance Service

Paramedics in Lanarkshire and Tayside use the Consultant Connect App or Dial-In number to access a wide range of specialties in the area. Often this is used to find alternatives for ED attendance for patients who call 999, which is in line with NHS Scotland’s Right Care, Right Place Model.

OPAT pathway – NHS Greater Glasgow & Clyde

With UTIs, these patients tend to be more elderly, and if we can avoid them being in hospital then that is preferable to avoid the complications of inpatient treatment. If they’re happy to make the effort of attending once a day for IV therapy, then this also frees up beds for patients who need them.’ Liz Collison, Lead Nurse at Queen Elizabeth University Hospital in NHS Greater Glasgow and Clyde Health Board, answers prof to prof advice calls to the OPAT line from GPs in the area. She tells more about the pathway and the benefits to patients and clinicians.

5 Minutes With… A Lead Nurse Consultant Connect

Webinar Recording: New innovative pathways in NHS Scotland

During this webinar, speakers from three Scottish Health Boards and the Scottish Ambulance Service shared insights into how new innovative pathways, available via Consultant Connect, are helping to improve patient care across NHS Scotland.

Consultant Connect services supporting NHS areas across the UK

Referral Triage

Our triage service is for hospital trusts needing additional temporary capacity for referrals. The service uses the expertise of the NHS consultants from our National Consultant Network (NCN) and is available to work through backlogs in bulk or back-up local clinicians (for backlogs and/or new referrals as they come in). The team are briefed on local protocol and pathways to manage high volumes of referrals quickly. 

National Consultant Network

The National Consultant Network (NCN) comprises out-of-area NHS consultants who can answer pre-referral Advice & Guidance calls or review photos. The consultants can act as a backup for local teams and provide locally unavailable specialties. If you are short of staff, the NCN can be switched on in just 24-48 hours. It can also be switched off that quick when it’s no longer needed.

Enhanced Advice & Guidance

Primary Care clinicians refer fewer patients to hospital if they get timely specialist input first. Our Enhanced Advice & Guidance services enable them to access prof to prof clinical decisions to manage more patients in primary care. 

Telemedicine Devices

Our state-of-the-art virtual care devices allow NHS specialists to be fully available in the care of patients, without having to be physically at the bed side. The devices are easily replicable across a number of settings, whether it is instant access to prof to prof clinical decisions to help resuscitate a baby, or for routine ward rounds, the timely delivery of safe care is a key factor. As well as providing remote support and reassurance to colleagues the devices help make job planning far more efficient with the reduction in cross-site travel, enabling self-isolating or shielding consultants to participate and a reduction in locum costs.

If you’d like to find out how we can help in your Health Board area, please call us on
01865 261467
or email
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