Secondary Care – Customer Area
Sign In (to the Consultant Connect platform)
Click the button below to sign in to the Consultant Connect platform. If you have yet to sign up to the Consultant Connect service, watch our short “How to sign up” video, click the button below, and follow the simple steps to sign up. Once you have created your login you can use the same credentials to download and use the Consultant Connect App (available via the App Store or Google Play).
Getting started with the Consultant Connect App
This short guide will help you enjoy all the features of the Consultant Connect App. Click the button below to request a copy.
5 reasons to provide A&G via Consultant Connect
Find out what the benefits of providing Advice & Guidance via Consultant Connect are and what feedback from consultants already doing so is…
Consultant case studies
In the case studies below, which are grouped by specialty teams, consultants and secondary care staff across the UK, share their experiences of using Consultant Connect…
“It’s definitely helping patient care and avoiding unnecessary admissions.” Read Dr Mo Sahebjalal’s case study.
“It is great fun, you get to think about clinical problems that you may not always appreciate, you talk to bright energetic GPs, it doesn’t take much of your time, what is not to like?” Read Dr Davey’s case study.
“Without this phone conversation it is likely that the referral would have been through the standard route and could have taken many months during which time she would have been at risk of stroke and may have died from her narrowed aortic valve.” Read Dr Guallar & Dr Davey’s case study.
“By speaking with the specialist directly in the presence of the patient, I felt that he was more involved directly in his care and decision process and felt comfortable that the advice we were giving was appropriate. From my point of view it felt like a more ‘connected’ approach without the divide between primary and secondary care.” Read Dr Ross & Dr Davey’s case study.
“Benefits include the ability to inform referral pathways and give fast feedback to GPs regarding advice and guidance. It’s a good teaching resource for trainees and dermatology registrars with case image bank and for training as this will now be included in the new Dermatology curriculum.” Read this short interview with Dr Mauri-Sole, an Associate Specialist and Clinical Lead for Dermatology.
Diabetes & Endocrinology
“I was speaking to one of my consultant colleagues (who previously didn’t want to be on the rota) and he told me how much he enjoys taking the calls, it gives him a ‘nice warm feeling at the end of the day’ that he’s actually supported some GPs and some patients.” Read this short interview with Dr Steve Jackson a Consultant and Chief Medical Information Officer.
“I think the service is a really good idea. Having a detailed conversation often allows us to divert an elderly patient away from an acute admission to a more appropriate setting for them, for example a home visit or an outpatient appointment.” Read Dr Barnes’ case study.
“Junior Doctors working in the Emergency Department can speak to their senior consultant colleagues before admitting or discharging a patient. Dr Ronald writes that this prevents ‘inappropriate admissions and, importantly, inappropriate discharges.” By streamlining the process in this way, doctors at the hospital provide a “safer discharge process’ whilst also ensuring that NHS resources are correctly allocated to those who most need them. This improves patient care and reduces strain on the department.” Read Dr Julie Ronald’s case study.
“The ability to record the content of calls and access data (regarding call volumes and sources) has been a vital addition to our prof-to-prof service. Call records enable immediate ‘listen back’ which provides crucial clinical governance in reviewing decision making and also provides a valuable educational opportunity in training staff in remote clinical decision support. Logging call volumes enables accurate resource management and contributes to job planning.” Read our short interview with Dr Ron Cook.
“I really enjoy using Consultant Connect. I’m asked questions I can easily answer, helping improve patient care and the gratitude of colleagues boosts my mood. I take about 15 GP calls per week and in any case it is a pleasure to talk to caring intelligent doctors who just need simple advice to move care forward.” Read our short interview with Dr Shmueli.
“It is very helpful to patients, GPs and us as secondary provider consultants. And in a very short time, patients get timely advice / treatments and avoid unnecessary hospital visits. It is not time consuming (for us) and it’s very easy to use and is educational to the GPs as well.” Read our short interview with Dr Akbar.
“It’s a good way for them to keep up their regular practice of clinical advice – in addition to the benefits it brings to patients and their local departments by helping to avoid unnecessary referrals.” Read Dr Kaur’s case study.
“I’ve really enjoyed having conversations with our local GPs. The GPs know their patients well, and having their experience of the patient, combined with the specialist consultant knowledge, has enabled opportunities for joint working. Having a conversation is so much richer than emails, and often so much quicker in sorting out complex issues.” Read our short interview with Dr Funnell.
“Talking to GPs directly we, as consultants, also get a lot more information and detail about what the concerns are from the parents or GPs themselves. This level of detail that we can get from a telephone conversation is often not communicated easily in great detail in emails or letters.” Read our short interview with Dr Bhatti.
Collaboratively, Dr Turner and the GP were able to start “similar management to a hospital setting via support from the community respiratory team”. Dr Turner adds: “I felt we offered patient centred care, whilst sharing perceived clinical risk”.
“I have found Consultant Connect really easy to use, it is intuitive and there was no training needed. It is an excellent tool. I highly recommend my colleagues, who haven’t used it yet, to give it a go.” Read our short interview with Dr Ajay, Clinical Lead for Urology.
If you have any additional questions or need service support from us, please call us on 01865 261467 or email email@example.com.
Frequently Asked Questions
Do consultants have to take the calls?
No. In the vast majority of cases Consultants will be taking calls during their normal work plan and it is up to each individual as to whether they take or ignore a call. (Experience of this service to date is that GPs use this service very wisely and on average nationally consultants are each taking around 2 or 3 calls per week, which average under 4 minutes in duration).
Will my number be shared with Primary Care?
No. The numbers are held securely within the CC system. When answering a GP call via Consultant Connect, an automated message will prompt consultants to press “1” to speak to the GP. If consultants are unavailable when a GP calls, the system will automatically connect to the next person on the rota rather than sending the caller to voicemail.
Will I get called out of hours?
No. Our system is designed so that each specialty can set up its own unique rota with clinical sessions to fit in with their existing rotas – calls will not come through the system out of those hours.
How will I know it is a GP calling me?
Any calls through Consultant Connect will always come from a dedicated number that we will issue to you so you will always know a GP is calling rather than anyone else (most consultants save this number into their phones as ‘GP calling’).
Will consultants have access to any patient records?
Consultants are often away from their desks when they take a call. As such, we ask GPs to assume that the consultants will not have access to any patient records and that advice will be based entirely on the information that is provided to the consultants via telephone/photo/message.
Who is responsible for the patient whose care is being discussed?
The GP remains responsible for deciding what treatment is to be provided following receipt of the A&G and whether or not a referral or admission is appropriate for their patient.
Is the service free to GPs, consultants and other clinicians?
Yes. The service, including all App functionality, is paid for by the CCG/Health Board and/or Hospital Trust. There is no cost to users, other than the cost of a local telephone call if they are seeking Telephone Advice & Guidance.
How do we sign up? Is it necessary to use NHS email ID?
Signing up to Consultant Connect is easy. Visit consultantconnect.org.uk/signup and fill in the relevant details as prompted. You will need to use your NHS email address, as this is pre-verified. Once you have created your account, you can download the free Consultant Connect App from Google Play or the App Store and log in using your NHS email address and the password used when signing up.
I don't seem to have photos or message option on the app?
Please email the team on firstname.lastname@example.org or give us a call on 01865 261 467 so that we make sure you have the right access.
Are the patient photos automatically saved to the patient record?
No. They are sent to the clinician by email as a PDF summary and can also be downloaded via the secure Consultant Connect dashboard by medical secretaries or admin staff.
For more information about how we work with commissioners, hospitals & mental health trusts to improve patient care, please get in touch.
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