Secondary Care – Customer Area

These pages have been created for NHS consultants, specialists and hospital teams who have access to Consultant Connect and would like to make the most of the service. If you would like to have access to Consultant Connect, please click here to contact us.

Sign in (to Consultant Connect in your browser)

Click the button below to sign in to Consultant Connect in your browser. If you have yet to sign up for the Consultant Connect service, watch our short ‘How to sign up’ video, click the button below, and follow the simple steps to sign up. Once you have created your login, you can use the same credentials to download and use the Consultant Connect App (available via the App Store or Google Play). Please note that only devices running on an Apple operating system (iOS) of 15 and above or an Android operating system of 11 and above will support the Consultant Connect App.

GP case study: Spinal Issues - Consultant Connect

Getting started with the Consultant Connect App

Secondary Care clinicians can use the Consultant Connect App to easily contact other clinicians across their hospital, at local GP practices or in the community. This short guide will help you enjoy all the features of the Consultant Connect App.

5 reasons to provide A&G via Consultant Connect

Find out what the benefits of providing Advice & Guidance via Consultant Connect are and what feedback from specialists already doing so is…

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Secondary Care case studies

In the case studies below, which are grouped by specialty teams, consultants, specialists and secondary care staff across the UK, share their experiences of using Consultant Connect…


“It’s definitely helping patient care and avoiding unnecessary admissions.” Read Dr Mo Sahebjalal’s case study.


“It is great fun, you get to think about clinical problems that you may not always appreciate, you talk to bright energetic GPs, it doesn’t take much of your time, what is not to like?” Read Dr Davey’s case study.


“Without this phone conversation it is likely that the referral would have been through the standard route and could have taken many months during which time she would have been at risk of stroke and may have died from her narrowed aortic valve.” Read Dr Guallar & Dr Davey’s case study.


“By speaking with the specialist directly in the presence of the patient, I felt that he was more involved directly in his care and decision process and felt comfortable that the advice we were giving was appropriate. From my point of view it felt like a more ‘connected’ approach without the divide between primary and secondary care.” Read Dr Ross & Dr Davey’s case study.


“Benefits include the ability to inform referral pathways and give fast feedback to GPs regarding advice and guidance. It’s a good teaching resource for trainees and dermatology registrars with case image bank and for training as this will now be included in the new Dermatology curriculum.” Read this short interview with Dr Mauri-Sole, an Associate Specialist and Clinical Lead for Dermatology.

Diabetes & Endocrinology

“I was speaking to one of my consultant colleagues (who previously didn’t want to be on the rota) and he told me how much he enjoys taking the calls, it gives him a ‘nice warm feeling at the end of the day’ that he’s actually supported some GPs and some patients.” Read this short interview with Dr Steve Jackson a Consultant and Chief Medical Information Officer.


“Give it a try, the benefit to the patient is only one of the values of the service. The passive education and knowledge sharing with the caller will hopefully become applicable to many more patients who present to them with similar clinical conditions.” Read Dr Varadarajan Baskar’s case study.

Elderly Care

“I think the service is a really good idea. Having a detailed conversation often allows us to divert an elderly patient away from an acute admission to a more appropriate setting for them, for example a home visit or an outpatient appointment.” Read Dr Barnes’ case study.

Emergency Medicine

“Junior Doctors working in the Emergency Department can speak to their senior consultant colleagues before admitting or discharging a patient. Dr Ronald writes that this prevents ‘inappropriate admissions and, importantly, inappropriate discharges.” By streamlining the process in this way, doctors at the hospital provide a “safer discharge process’ whilst also ensuring that NHS resources are correctly allocated to those who most need them. This improves patient care and reduces strain on the department.” Read Dr Julie Ronald’s case study.


“The ability to record the content of calls and access data (regarding call volumes and sources) has been a vital addition to our prof-to-prof service. Call records enable immediate ‘listen back’ which provides crucial clinical governance in reviewing decision making and also provides a valuable educational opportunity in training staff in remote clinical decision support. Logging call volumes enables accurate resource management and contributes to job planning.” Read our short interview with Dr Ron Cook.


“I really enjoy using Consultant Connect. I’m asked questions I can easily answer, helping improve patient care and the gratitude of colleagues boosts my mood. I take about 15 GP calls per week and in any case it is a pleasure to talk to caring intelligent doctors who just need simple advice to move care forward.” Read our short interview with Dr Shmueli.


“It is very helpful to patients, GPs and us as secondary provider consultants. And in a very short time, patients get timely advice / treatments and avoid unnecessary hospital visits. It is not time consuming (for us) and it’s very easy to use and is educational to the GPs as well.” Read our short interview with Dr Akbar.


“It’s a good way for them to keep up their regular practice of clinical advice – in addition to the benefits it brings to patients and their local departments by helping to avoid unnecessary referrals.” Read Dr Kaur’s case study.

Mental Health

“I’ve really enjoyed having conversations with our local GPs. The GPs know their patients well, and having their experience of the patient, combined with the specialist consultant knowledge, has enabled opportunities for joint working. Having a conversation is so much richer than emails, and often so much quicker in sorting out complex issues.” Read our short interview with Dr Funnell.


“The educational and knowledge sharing aspect of talking to GPs via Consultant Connect is fantastic. GPs learn from speaking to a specialist, meaning if they are presented with a similar patient case in the future, they may not feel the need to call us for A&G.” Read our short interview with Dr Bandi.


Talking to GPs directly we, as consultants, also get a lot more information and detail about what the concerns are from the parents or GPs themselves. This level of detail that we can get from a telephone conversation is often not communicated easily in great detail in emails or letters.” Read our short interview with Dr Bhatti.


“One of the things I like most about the Consultant Connect service is being able to work in partnership with our primary care colleagues to find the best solution for that patient – at the end of the day, that’s what we’re all here for. It’s the shared decision making to find the best way forward to manage our patients and provide the best care for the children within our health board.” Read our short interview with Dr Gupta.

Respiratory Medicine

Collaboratively, Dr Turner and the GP were able to start “similar management to a hospital setting via support from the community respiratory team”. Dr Turner adds: “I felt we offered patient centred care, whilst sharing perceived clinical risk”.

Read Dr Turner’s full case study.

Trauma & Orthopaedics

The consultant advised the GP to urgently refer the patient via the 2 week wait pathway to the local Musculoskeletal (MSK) tumour service. This meant the patient’s care was expedited and they got the right care faster.

Read Dr Arnaout’s full case study.


“I have found Consultant Connect really easy to use, it is intuitive and there was no training needed. It is an excellent tool. I highly recommend my colleagues, who haven’t used it yet, to give it a go.” Read our short interview with Dr Ajay, Clinical Lead for Urology.

Make the most of your Consultant Connect service – Secondary Care demonstration videos

Consultant Connect routes Advice & Guidance calls from primary care clinicians to secondary care clinicians either through existing or new channels. These videos help Secondary Care clinicians get started with Consultant Connect and include step by step explanations of how to use the secure app and dashboard and make the most of it. Click here to watch them on the Consultant Connect Vimeo channel.

 If you have any additional questions or need service support from us, please call us on 01865 261467 or email

Frequently Asked Questions

How does Telephone Advice & Guidance work?

Consultant Connect routes A&G calls from clinicians to specialists through existing or new telephone numbers. Secondary Care specialty teams can set a ‘rota’ consisting of one or several telephone numbers, anonymised to clinicians seeking Telephone A&G.

Will my number be shared with Primary Care, an how will I know a clinician is calling me?

Your number will not be shared with clinicians. The numbers are held securely within the Consultant Connect system. All calls made via Consultant Connect will always arrive from a single inbound number: 01865 922021, meaning personal numbers are never disclosed to the caller. We recommend saving this number to your phone contacts as ‘Consultant Connect clinician call’.

Do I have to take the calls?

No. In most cases, specialists will be taking calls during their normal work plan, and it is up to individual specialists as to whether they can answer a call. When answering a call via Consultant Connect, an automated message will prompt specialists to press or say ‘1’ to speak to the clinician. If specialists are unavailable when a clinician calls, the system automatically connects to the next person on the rota rather than sending the caller to voicemail.

How many calls will I take?

Experience to date shows that clinicians continue to adhere to established local pathways and use this service wisely, being aware that they are contacting already busy teams. On average, nationally, specialists take around 2-3 calls per week, which average just under 4 minutes each in duration.

Will I get called out of hours?

No. You will not get called outside the clinical hours your clinical lead/director set.


Will I have access to any patient records?

Not always. We ask clinicians to assume that you will not have access to any patient records and that advice should be based entirely on the information that is provided to you via telephone/photo/message.

Who is responsible for the patient whose care is being discussed?

The clinician seeking advice remains responsible for deciding what treatment is to be provided following the receipt of A&G. They decide whether a referral or admission is appropriate for their patient or not. All calls are recorded for medico-legal purposes and can be accessed by you or your clinical lead as appropriate.

Is the service free?

The service is paid for by your local NHS commissioning organisation, meaning there is no cost to users other than the cost of a local call if you are seeking Telephone A&G. The Consultant Connect App can be downloaded for free from the App Store or Google Play.

How do I sign up?

If you are joining the Consultant Connect service to provide Telephone A&G, you don’t need to sign up – it’s as simple as answering a telephone call. Often, specialty managers will speak to your Account Manager at Consultant Connect and create a call-answering rota (see question 2 in the previous section).

The free Consultant Connect App is highly useful for Secondary Care clinicians. Your Consultant Connect Account Manager can set your access to enable you and your colleagues to make phone calls and send messages*:

  • Across your hospital/trust
  • To other healthcare professionals
  • Via GP practice Bypass Numbers to avoid switchboard queues

We can also set up hospital-specific solutions, such as Multidisciplinary Teams (MDTs), Patient Initiated Follow-Up (PIFU), and more.

The app is like your pre-programmed phone directory. All calls are recorded for medico-legal purposes. You’ll also be able to take IG-secure and GDPR-compliant clinical photos via the app using the PhotoSAF feature. If enabled, you will be able to type messages to share alongside photos with specialty teams via the app.

You can download the free Consultant Connect App on the App Store or Google Play. Only devices running on an Apple operating system (iOS) of 15 and above or an Android operating system of 11 and above will support the Consultant Connect App. This is to comply with the latest data protection regulations. Follow the simple steps to sign up, and when asked for your organisation, please include the hospital/trust you are based at. For locums or clinicians who work across multiple organisations, you can toggle between hospitals/trusts in participating NHS areas under ‘Profile’.

For those who prefer to use their desktop or cannot access the app, Telephone A&G calls can be made via Consultant Connect in your browser. Simply log in using your credentials for the app or sign up with your NHS email address. Clinicians accessing Consultant Connect in their browser can also send messages for advice, attaching existing files/photos when necessary.

* Features/specialties available will differ by NHS area.

I have forgotten my password, what should I do?
I don’t have photo or messaging options on the app – can you set this up?

Please email the team at or give us a call on 01865 261467 so that we can make sure you have the right access.

Can I access call recordings?

All calls made via the service are recorded for medico-legal reasons. Call recordings can be accessed via Consultant Connect in your browser. You will need to register an account to listen to your call recordings (see question 1 in the next section).

Once logged in, click ‘Reports’ and the sub-category ‘Calls’. In the call report, you will see that for any calls you have answered, under the column ‘Recording’, there is a cloud icon. Clicking this icon will automatically start downloading an MP3 file of the call to your device.

There is no expiry date for call recordings, so you can go back and listen to previous A&G calls whenever necessary.

Please note that calls can only be downloaded in your browser and not via the Consultant Connect App.

Does this service replace other Advice & Guidance routes?

No, this service aims to provide users with additional options for quicker and more efficient access to A&G. Pre-existing A&G routes will typically continue to be available.

Can existing trust/hospital helplines be included?

Yes, existing lines can simply be integrated into the system and positioned as the priority number on the call rota (there is no change for the teams who answer the helplines).

Whom should I call for help with the service?

If you have any questions or would like further information, please get in touch with your Account Manager. If you don’t know your Account Manager, please contact a member of the team on 01865 261467 or email us at

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