Secondary Care – Customer Area

Sign In (to the Consultant Connect platform)

Click the button below to sign in to the Consultant Connect platform. If you have yet to sign up to the Consultant Connect service, watch our short “How to sign up” video, click the button below, and follow the simple steps to sign up. Once you have created your login you can use the same credentials to download and use the Consultant Connect App (available via the App Store or Google Play).

Getting started with the Consultant Connect App

This short guide will help you enjoy all the features of the Consultant Connect App. Click the button below to request a copy.

5 reasons to provide A&G via Consultant Connect

Find out what the benefits of providing Advice & Guidance via Consultant Connect are and what feedback from consultants already doing so is…

5 minutes with…

In these short interviews, Consultants and Secondary Care staff, across the UK, share their experiences of using Consultant Connect…

Consultant Case Studies

Nearly 5,000 NHS consultants across the United Kingdom use the Consultant Connect service to make and/or answer NHS Advice & Guidance calls. Read our consultant case studies to find out about their experiences of using the service.

 If you have any additional questions or need service support from us, please call us on 01865 261467 or email hello@consultantconnect.org.uk.

Frequently Asked Questions

Do consultants have to take the calls?

No. In the vast majority of cases Consultants will be taking calls during their normal work plan and it is up to each individual as to whether they take or ignore a call. (Experience of this service to date is that GPs use this service very wisely and on average nationally consultants are each taking around 2 or 3 calls per week, which average under 4 minutes in duration).

Will my number be shared with Primary Care?

No. The numbers are held securely within the CC system. When answering a GP call via Consultant Connect, an automated message will prompt consultants to press “1” to speak to the GP. If consultants are unavailable when a GP calls, the system will automatically connect to the next person on the rota rather than sending the caller to voicemail.

Will I get called out of hours?

No. Our system is designed so that each specialty can set up its own unique rota with clinical sessions to fit in with their existing rotas – calls will not come through the system out of those hours.

How will I know it is a GP calling me?

Any calls through Consultant Connect will always come from a dedicated number that we will issue to you so you will always know a GP is calling rather than anyone else (most consultants save this number into their phones as ‘GP calling’).

Will consultants have access to any patient records?

Consultants are often away from their desks when they take a call. As such, we ask GPs to assume that the consultants will not have access to any patient records and that advice will be based entirely on the information that is provided to the consultants via telephone/photo/message.

Who is responsible for the patient whose care is being discussed?

The GP remains responsible for deciding what treatment is to be provided following receipt of the A&G and whether or not a referral or admission is appropriate for their patient.

Is the service free to GPs, consultants and other clinicians?

Yes. The service, including all App functionality, is paid for by the CCG/Health Board and/or Hospital Trust. There is no cost to users, other than the cost of a local telephone call if they are seeking Telephone Advice & Guidance.

 

In numbers

 

Used by over 75 CCG/Health Board areas

Used by over 80 Hospitals

Covering more than 29 million patients

Used by over 75 CCG/Health Board areas

Used by over 80 Hospitals

Over £42 million NHS savings to date

Covering more than 29 million patients

Case studies

We work with over 75 CCGs/Health Boards, 80 Hospitals, and thousands of GP practices. Find out how we help them:

5 minutes with a Urologist

5 minutes with a Urologist

Dr Ajayi talks to us about his personal experience of answering A&G calls through the service.

5 minutes with a Care Home Manager

5 minutes with a Care Home Manager

Two months after the Care Home Connect pilot went live in Aneurin Bevan University Health Board, Cheryl Smith, Care Home Manager at Chilton Place, talks to us about her experience of getting Advice & Guidance through the service...

5 minutes with an Optometrist

5 minutes with an Optometrist

Alex Howard, Optometrist at Specsavers Opticians in Chesterfield, talks to us about his experience of getting Advice & Guidance through the Consultant Connect service...

GP case study: Paediatrics

GP case study: Paediatrics

In this case study, a GP in Derbyshire outlines her experience of using rapid Telephone Advice & Guidance to discuss patient cases with consultants at Chesterfield Royal Hospital NHS Foundation Trust.

Contact us

For more information about how we work with commissioners, hospitals & mental health trusts to improve patient care, please get in touch.

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