Enhanced Advice & Guidance

Primary Care clinicians refer fewer patients to hospital if they get timely specialist input first.

We offer them access to relevant advice and tools to manage more patients in primary care.

Telephone Advice & Guidance

Clinicians use the Consultant Connect App or a unique Dial-in Number to speak to physical and mental health specialist clinicians for pre-referral Advice & Guidance over the telephone. Calls are answered by a rota of specialists in under 30 seconds (UK average).

Photo Messaging Advice & Guidance

Clinicians use the Consultant Connect App or platform to take, store and forward photos and files direct to specialist NHS clinicians for pre-referral Advice & Guidance. Photos are saved to the secure Consultant Connect platform and never stored on phones.

Messaging Advice & Guidance

Clinicians use Messaging for group or clinician to clinician pre-referral advice. Messaging can be accessed via the Consultant Connect App or platform. Photos and files can also be attached to messages.

Email Advice & Guidance

Clinicians use fully-tracked Email Advice & Guidance to seek written specialist advice. Numbers of cases per specialty, time to respond, patient outcomes, etc. are tracked, meaning that commissioners can understand all the advice activity and report on it accordingly.

National Consultant Network

The National Consultant Network comprises out-of-area NHS consultants who can answer pre-referral Advice & Guidance calls or review photos. The consultants can act as a backup for local teams and provide locally unavailable specialties.

Contact us

For more information about how we work with commissioners, hospitals & mental health trusts to improve patient care, please get in touch.

Join a webinar

Listen to health experts from the comfort of your desk as we bring the experts to you in our series of online webinars.

Join our mailing list

Join our mailing list and we'll keep you informed of our latest blogs, project news, and upcoming webinar dates and topics.

Recent tweets

Contact us


Terms & Conditions

You can view our Terms & Conditions here.


Most Read Articles


FAQs - Referral Backlog Triage for the NHS

We are now triaging waiting lists for Trusts with backlogs of referrals that have built up due to COVID-19. The service uses our National Consultant Network (NCN). It’s the same network we launched 2 years ago which currently supports more than 50 NHS trusts with their capacity to deliver Advice & Guidance. In this article we share answers to the questions we’ve been asked the most since we launched this service.

Read more


SE London Enhanced A&G project "comes into its own" during COVID-19


What's the impact, one year on, of using Consultant Connect with e-RS for South East London CCGs? In this article, we take a look at how our project in South East London CCG has expanded since we first wrote about it on this blog this time last year. Plus David Reith, Associated Director for Planned Care Improvement at South East London CCG shares his feedback...

Read more


In Practice: quick ways to respond to COVID-19

 With wave 2 upon us we share examples of how we are using IG secure tech to help NHS areas with their response. Some approaches can be rolled out in as little as 72 hours meaning they will make an impact this winter.

Read more


Avoiding Hospital for the Elderly this Winter


The coronavirus has had a disproportionate impact on older people, most deaths in the UK occur in the over-65s, affecting more men than women. But even before the pandemic, whilst life expectancy has increased, healthy life expectancy has not. In this blog article, we discuss the challenges in the current COVID-19 pandemic and how Consultant Connect is being used across the UK.

Read more


NHS Area Case Study: Enfield - project update & expansion plans


Six months ago, Consultant Connect launched in Enfield, NHS North Central London CCG to support key services during the COVID-19 pandemic. We caught up with Senior Programme Manager, Stephen Wells from Enfield Borough Directorate to discuss how the project has been performing since launch...

Read more


Supporting your health care teams with rapid Advice & Guidance


Consultant Connect is simply a smart communications tool which can be configured in many ways to improve communications between any health care professionals. In this article we highlight examples of other ways we are already working with NHS areas to provide rapid and reliable communication.

Read more