When Consultant Connect first started providing rapid Telephone Advice & Guidance (A&G) to the NHS it was just GPs that used the service to speak to specialists. We are now providing access to a wider range of medics and community healthcare providers such as; Paramedics, Nurses, Pharmacists, Nurse Prescribers, Mental Health Clinicians, and Social Workers. Why? Telephone Advice & Guidance from Consultant Connect solves the difficulty of speaking to the right person when timely advice is really needed – especially if a patient’s needs are complex.
- Used in over 80 NHS areas covering over 29 million patients.
- 66% of calls avoid hospital visits in Elective Care, 30-40% of calls avoid hospital visits in Urgent Care.
- Easy to set-up and use with benefits from day one – no hardware or training required.
- Reduces referrals and admissions for whole-system efficiencies – patients receive the right care, first time.
- Enjoy world-class support – our team handles set-up, communication and on-going engagement with clinicians, specialists and other stakeholders.
Why do clinicians and patients like it?
Why do commissioners like it?
Find out how our Mental Health Phone Advice & Guidance service can help support the right mental health referrals at the right time.
- Easy to set-up & use with benefits from day one – no hardware or training required.
- Reduces referrals & admissions for whole-system efficiencies – patients receive the right care first time. Unnecessary, time-consuming, and costly referrals are avoided.
- Enjoy world-class support – technology is useless if not used. Our team handles set-up, communication and on-going engagement with GPs, specialists and other stakeholders.
Why is it so helpful for GPs and their patients?
Staffing Advice & Guidance lines a challenge? Find out about our National Network.
Find out how our Mental Health Phone Advice & Guidance service can help support the right mental health referrals at the right time.
How it works
Everything you need to know – in a few minutes…
Clinicians explain why immediate phone advice works for them
Phone A&G in action – Urgent Care
Consultant Connect in NHSE handbooks
Did you know Consultant Connect has been included in the NHS England’s Elective Care Transformation Team handbooks for gastro, dermatology and diabetes handbooks? Proof that Advice & Guidance works!
Phone Advice & Guidance Case Studies
GP case study: COVID Vaccine – Advice Line Case Study
The GP used the Consultant Connect App to contact a local immunologist from the local hospital and was able to feedback the reply to the patient the same day.
GP case study: Colorectal Radiology – Advice
Dr Choudhury enjoys using the Consultant Connect App to get rapid specialist advice, as well as for referrals and to contact hospital switchboards.
5 minutes with a GP
Six months after Consultant Connect Telephone Advice & Guidance was made available to her practice, Dr Choudhury shares how she is using the Consultant Connect App to improve patient care and save herself time.
GP case study: Dermatology
Dr Goyal regularly uses Photo Advice & Guidance. She recently helped a patient in NHS Birmingham and Solihull CCG, who has severe hand dermatitis.
What our customers say:
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