In numbers
66%
avoid hospital visit in Elective Care
30-40%
avoid hospital visit in Urgent Care
30-40%
signposted direct to clinic/OP in Urgent Care
30%
avoid conveyance when Paramedics call ED
- Easy to set-up & use with benefits from day one – no hardware or training required.
- Reduces referrals & admissions for whole-system efficiencies – patients receive the right care first time. Unnecessary, time-consuming, and costly referrals are avoided.
- Enjoy world-class support – technology is useless if not used. Our team handles set-up, communication and on-going engagement with GPs, specialists and other stakeholders.
Why is it so helpful for GPs and their patients?
Why is it so helpful for Commissioners?
Staffing Advice & Guidance lines a challenge? Find out about our National Network.
Find out how our Mental Health Phone Advice & Guidance service can help support the right mental health referrals at the right time.
Phone Advice & Guidance
The UK’s only immediate Advice & Guidance service
- Easy to set-up & use with benefits from day one – no hardware or training required.
- Because technology is useless if not used, our team handles set-up, communication and on-going engagement with GPs and specialists.
- Used in Elective, Urgent, and Mental Health.
- Reducing referrals & admissions for whole-system efficiencies – patients receive the right care first time. Unnecessary, time-consuming, and costly referrals are avoided.
Staffing Advice & Guidance lines a challenge? Find out about our National Network.
How it works
Everything you need to know – in a few minutes…
Specialists explain how immediate phone advice helps patients
Clinicians explain why immediate phone advice works for them
Phone A&G in action – Elective Care
Phone A&G in action – Urgent Care
Consultant Connect in NHSE handbooks
Did you know Consultant Connect has been included in the NHS England’s Elective Care Transformation Team handbooks for gastro, dermatology and diabetes handbooks? Proof that advice & guidance works!
Phone Advice & Guidance Case Studies
GP case study: Orthopaedics
Dr Manjushree Pande details how the NHS Doncaster CCG Telephone Advice & Guidance service enables her to speak to consultants at Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust.
NWAS Case study: ICC Hubs
Jayne Gilbert from the North West Ambulance Service NHS Trust explains how paramedics use Consultant Connect to speak to ICC Hubs.
GP and Consultant case study: Cardiology
Dr Patrick Davey is a Consultant Cardiologist on the National Consultant Network. He answers calls from GPs around the country such as Dr Andrew Ross - a GP in Lambeth.
GP and Consultant case study: Cardiology
Dr Patrick Davey, a consultant on the National Consultant Network, answers GP Phone Advice & Guidance calls from around the UK. This includes calls from Southwark GPs.
What our customers say:
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For more information about how we work with commissioners, hospitals & mental health trusts to improve patient care, please get in touch.
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The 8 NHS areas described below have one thing in common - they've all made it radically quicker for clinicians, paramedics etc. to communicate about patients using telephone and photo Advice & Guidance. Click here to download a PDF version of this article. ...
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When the BBC published the performance of 133 Trusts in October, Luton and Dunstable University Hospital NHS Trust was ranked first for A&E. 98.6% of patients attending A&E at Luton and Dunstable were treated within 4 hours, compared with an average of 90.1%...
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One of our customers is a CCG that has been piloting four specialties on Consultant Connect for the last six months. Interestingly, though, they are one of three CCGs that feed into the local Trust. The other CCGs offer written Advice & Guidance (through e-RS) and...
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