When Consultant Connect first started providing rapid Telephone Advice & Guidance (A&G) to the NHS it was just GPs that used the service to speak to specialists. We are now providing access to a wider range of medics and community healthcare providers such as; Paramedics, Nurses, Pharmacists, Nurse Prescribers, Mental Health Clinicians, and Social Workers. Why? Telephone Advice & Guidance from Consultant Connect solves the difficulty of speaking to the right person when timely advice is really needed – especially if a patient’s needs are complex.
Used in over 75 NHS areas covering over 25 million patients.
Performance 66% of calls avoid hospital visits in Elective Care, 30-40% of calls avoid hospital visits in Urgent Care.
Easy to set-up & use with benefits from day one– no hardware or training required.
Reduces referrals & admissions for whole-system efficiencies – patients receive the right care, first time.
Enjoy world-class support – our team handles set-up, communication and on-going engagement with clinicians, specialists and other stakeholders.
Why do clinicians and patients like it?
Why do commissioners like it?
Find out how our Mental Health Phone Advice & Guidance service can help support the right mental health referrals at the right time.
- Easy to set-up & use with benefits from day one – no hardware or training required.
- Reduces referrals & admissions for whole-system efficiencies – patients receive the right care first time. Unnecessary, time-consuming, and costly referrals are avoided.
- Enjoy world-class support – technology is useless if not used. Our team handles set-up, communication and on-going engagement with GPs, specialists and other stakeholders.
Why is it so helpful for GPs and their patients?
Staffing Advice & Guidance lines a challenge? Find out about our National Network.
Find out how our Mental Health Phone Advice & Guidance service can help support the right mental health referrals at the right time.
How it works
Everything you need to know – in a few minutes…
Specialists explain how immediate phone advice helps patients
Clinicians explain why immediate phone advice works for them
Phone A&G in action – Elective Care
Phone A&G in action – Urgent Care
Consultant Connect in NHSE handbooks
Did you know Consultant Connect has been included in the NHS England’s Elective Care Transformation Team handbooks for gastro, dermatology and diabetes handbooks? Proof that advice & guidance works!
Phone Advice & Guidance Case Studies
Paramedic case study: WAST
Matt Kenyon, a paramedic in Powys, describes his experience of using Telephone Advice & Guidance on the Consultant Connect App.
GP case study: Answering SCAS calls
Dr Simon Hodes describes how answering Telephone Advice & Guidance calls from 999 ambulance crews and clinical support desk staff saves NHS resources.
Mental Health Case Study
Dr Anne Connolly, a Principal Pharmacist for Medicines Information, describes how she answers Mental Health Medication Telephone Advice & Guidance calls.
Mental Health Case Study
Petrina Douglas-Hall, Medicines Information Manager, describes how answering a Telephone Advice & Guidance call from a GP helped with the management of a patient with depression and disturbed sleep.
What our customers say:
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