When Consultant Connect first started providing rapid Telephone Advice & Guidance (A&G) to the NHS it was just GPs that used the service to speak to specialists. We are now providing access to a wider range of medics and community healthcare providers such as; Paramedics, Nurses, Pharmacists, Nurse Prescribers, Mental Health Clinicians, and Social Workers. Why? Telephone Advice & Guidance from Consultant Connect solves the difficulty of speaking to the right person when timely advice is really needed – especially if a patient’s needs are complex.
- Used in over 75 NHS areas covering over 27 million patients.
- 66% of calls avoid hospital visits in Elective Care, 30-40% of calls avoid hospital visits in Urgent Care.
- Easy to set-up and use with benefits from day one – no hardware or training required.
- Reduces referrals and admissions for whole-system efficiencies – patients receive the right care, first time.
- Enjoy world-class support – our team handles set-up, communication and on-going engagement with clinicians, specialists and other stakeholders.
Why do clinicians and patients like it?
Why do commissioners like it?
Find out how our Mental Health Phone Advice & Guidance service can help support the right mental health referrals at the right time.
- Easy to set-up & use with benefits from day one – no hardware or training required.
- Reduces referrals & admissions for whole-system efficiencies – patients receive the right care first time. Unnecessary, time-consuming, and costly referrals are avoided.
- Enjoy world-class support – technology is useless if not used. Our team handles set-up, communication and on-going engagement with GPs, specialists and other stakeholders.
Why is it so helpful for GPs and their patients?
Staffing Advice & Guidance lines a challenge? Find out about our National Network.
Find out how our Mental Health Phone Advice & Guidance service can help support the right mental health referrals at the right time.
How it works
Everything you need to know – in a few minutes…
Specialists explain how immediate phone advice helps patients
Clinicians explain why immediate phone advice works for them
Phone A&G in action – Elective Care
Phone A&G in action – Urgent Care
Consultant Connect in NHSE handbooks
Did you know Consultant Connect has been included in the NHS England’s Elective Care Transformation Team handbooks for gastro, dermatology and diabetes handbooks? Proof that Advice & Guidance works!
Phone Advice & Guidance Case Studies
5 minutes with a Paramedic
Sion Breese, Welsh Ambulance Service NHS Trust Paramedic and Development Clinical Team Leader, shares his experience of using Consultant Connect App.
5 minutes with a Gynaecologist
Dr Akbar talks to us about her personal experience of answering A&G calls through the Consultant Connect service.
5 minutes with a GP
Five months after the Consultant Connect Telephone Advice & Guidance was made available to her practice, Dr Lauret talks to us about what she thinks of the service.
5 minutes with a Service Manager & Lead Nurse
Sally Shaw talks to us about how her team are continuing to significantly improve care despite the pandemic.
What our customers say:
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For more information about how we work with commissioners, hospitals & mental health trusts to improve patient care, please get in touch.
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