The UK’s only immediate Phone Advice & Guidance

Used in Elective Care, Urgent Care and Mental Health

“The service does effectively pay for itself.”

Caroline Capell, Assistant Director of Unplanned Care, NHS Luton CCG

Over £10 million NHS savings to date

World-class support by our team

Phone Advice & Guidance

The UK’s only immediate Advice & Guidance service

Easy to set-up & use with benefits from day one – no hardware or training required. 

Because technology is useless if not used, our team handles set-up, communication and on-going engagement with GPs and specialists.

Used in Elective, Urgent, and Mental Health.

Reducing referrals & admissions for whole-system efficiencies – patients receive the right care first time. Unnecessary, time-consuming, and costly referrals are avoided.

Staffing Advice & Guidance lines a challenge? Find out about our National Network.

Find out how our Mental Health Phone Advice & Guidance service can help support the right mental health referrals at the right time.

Why is it so helpful for GPs and their patients?

Why is it so helpful for Commissioners?

Phone Advice & Guidance

The UK’s only immediate Advice & Guidance service

  • Easy to set-up & use with benefits from day one – no hardware or training required. 
  • Because technology is useless if not used, our team handles set-up, communication and on-going engagement with GPs and specialists.
  • Used in Elective, Urgent, and Mental Health.
  • Reducing referrals & admissions for whole-system efficiencies – patients receive the right care first time. Unnecessary, time-consuming, and costly referrals are avoided.

Staffing Advice & Guidance lines a challenge? Find out about our National Network.

How it works

GP has a patient that may need a referral

GP calls the Phone Advice & Guidance service using their unique local Dial-In Number or the Consultant Connect App. They choose a specialty (eg “press 1 for Cardiology”), and input the patient’s NHS number.

The call loops through a “rota” of available local specialists and the GP is put through to the first available specialist.

The UK average time it takes to connect a GP to a specialist this way is only 27 seconds. This means that GPs can use the service while the patient is still with them.

1

GP has a patient that may need a referral

  • GP calls the Phone Advice & Guidance service using their unique local Dial-In Number or the Consultant Connect App.
  • They choose a specialty (eg “press 1 for Cardiology”), and input the patient’s NHS number.
  • The call loops through a “rota” of available local specialists and the GP is put through to the first available.

The UK average time it takes to connect a GP to a specialist this way is only 35 seconds. This means that GPs can use the service while the patient is still with them.

Clinical conversation with specialist

The GP speaks with the specialist, who offers immediate Advice & Guidance, and helps decide the appropriate course of action for the patient. Conversations are usually around 3-4 minutes in duration.

This means that:

  • Patients get quicker specialist advice and only attend hospital if it’s necessary.
  • Specialists and hospitals see a reduction in unnecessary referrals, reducing workload.

2

Clinical conversation with specialist

The GP speaks with the specialist, who offers immediate Advice & Guidance, and helps decide the appropriate course of action for the patient. Conversations are usually around 3-4 minutes in duration.

This means that:

  • Patients get quicker specialist advice and only attend hospital if it’s necessary.
  • Specialists and hospitals see a reduction in unnecessary referrals, reducing workload.

Outcome is recorded

At the end of the call, the GP and the specialist record the call outcome (for example “referral made” or “referral avoided”).

Commissioners and hospitals can use the data our service collects to monitor Advice & Guidance, identify training needs and improve local service provision.

A recording of the call is safely stored as a fully encrypted audio file accessible to the relevant GP practice and hospital team.

Find out how recordings can be used to improve services.

3

Outcome is recorded

At the end of the call:

  • The GP and the specialist record the call outcome (for example “referral made” or “referral avoided”).
  • Commissioners and hospitals can use the data our service collects to monitor Advice & Guidance, identify training needs and improve local service provision.
  • A recording of the call is safely stored as a fully encrypted audio file accessible to the relevant GP practice and hospital team.

Find out how recordings can be used to improve services.

Everything you need to know – in a few minutes

Specialists explain how immediate phone advice helps patients
Clinicians explain why immediate phone advice works for them
Phone A&G in action – Elective Care
Phone A&G in action – Urgent Care

Consultant Connect in NHSE handbooks

Did you know Consultant Connect has been included in the NHS England’s Elective Care Transformation Team handbooks for gastro, dermatology and diabetes handbooks? Proof that advice & guidance works!

Phone Advice & Guidance Case Studies

Video case study: Teledermatology via the Consultant Connect App and e-RS

Video case study: Teledermatology via the Consultant Connect App and e-RS

60% of submitted cases do not need to be seen by Dermatology Services in Dorset. Watch this video to find out more.

GP case study: Teledermatology and Rheumatology

GP case study: Teledermatology and Rheumatology

Dr Francis explains how he uses Phone Advice & Guidance and PhotoSAF on the Consultant Connect App to benefit his patients.

GP case study: Acute Medicine

GP case study: Acute Medicine

A GP in NHS Tayside Health Board avoids admission for patient with possible pneumonia of influenza by using Phone A&G to speak to a specialist at Ninewells Hospital.

GP case study: Elderly Care

GP case study: Elderly Care

A GP in Greater Glasgow and Clyde Health Board uses Phone Advice & Guidance to avoid a late evening admission for an elderly patient.

 

In numbers

 

Used by over 60 CCG/Health Board areas

Used by over 50 Hospitals

£10 million NHS savings to date

Covering more than 19 million patients

Used by over 60 CCG/Health Board areas

Used by over 50 Hospitals

£10 million NHS savings to date

Covering more than 19 million patients

 

What our customers say:

 

Physical Care

"The service has built really good relationships between GPs and consultants, improved communication and improved patient care. It’s efficient, simple to use and quick to set up."

Pam Green, Director of Transformation & Strategy, North East Essex

Mental Health

"The benefits for patients and clinicians are potentially huge. We can see that there are multiple ways that this service will make a real difference locally."

Irene Grayson, Associate Director Primary Care Commissioning, NHS Greenwich CCG

Physical Care

''The service has built really good relationships between GPs and consultants, improved communication and improved patient care. It’s efficient, simple to use and quick to set up.''

Pam Green, Director of Transformation & Strategy, NHS North East Essex CCG

Urgent Care

"We are, at Luton and Dunstable, the top performing hospital in the country for the 4-hour emergency care indicator and one of the things that’s helped contribute to that is Consultant Connect."

David Kirby, Consultant in Emergency Medicine, Luton & Dunstable University Hospital NHS Foundation Trust

Contact us

For more information about how we work with commissioners, hospitals & mental health trusts to improve patient care, please get in touch.

Join a webinar

Listen to health experts from the comfort of your desk as we bring the experts to you in our series of online webinars.

Join our mailing list

Join our mailing list and we'll keep you informed of our latest blogs, project news, and upcoming webinar dates and topics.

Recent tweets

Contact us

Permissions

Terms & Conditions

You can view our Terms & Conditions here.

 

Most Read Articles

 

8 NHS areas where communication is improving patient care

The 8 NHS areas described below have one thing in common - they've all made it radically quicker for clinicians, paramedics etc. to communicate about patients using telephone and photo Advice & Guidance. Click here to download a PDF version of this article.  ...

Read more

Consultant Connect cited in new NHS specialty handbooks

Regular readers will know that the Elective Care Transformation Team at NHS England is busy producing a series of handbooks to help Trusts and commissioners to manage rising demand across certain clinical specialties. We were delighted to be included in the gastro...

read more

Using out-of-area consultants to support Advice & Guidance

One of the biggest challenges for hospitals delivering an Advice & Guidance service is staffing it. Whether the requests come in from GPs by phone or in writing, most clinicians are expected to respond whilst also doing their day job. This can mean using...

read more

Consultant Connect wins the Barclays Award for Innovation 2018

Consultant Connect wins the Barclays Award for Innovation at The Oxford Trust Enterprise Awards 2018. The Barclays Award for Innovation, is part of the Oxford Trust Enterprise Awards. It is given to a company whose innovation is having a major impact on the industry...

read more

Working with the #1 Trust for A&E

When the BBC published the performance of 133 Trusts in October, Luton and Dunstable University Hospital NHS Trust was ranked first for A&E. 98.6% of patients attending A&E at Luton and Dunstable were treated within 4 hours, compared with an average of 90.1%...

read more

The 3 Things That Mean GPs Will Use Advice & Guidance

One of our customers is a CCG that has been piloting four specialties on Consultant Connect for the last six months. Interestingly, though, they are one of three CCGs that feed into the local Trust. The other CCGs offer written Advice & Guidance (through e-RS) and...

read more

Never miss a Blog post

Enter your email address to receive notifications of our latest articles

Find Us

Consultant Connect Ltd
One St Aldates, Oxford, OX1 1DE
Company registered in England & Wales.
Company number 09488206

Press Contact
hello@consultantconnect.org.uk
01865 261 467

Copyright © Consultant Connect Ltd | Site by Herd