The UK’s only immediate Phone Advice & Guidance

Used in Elective Care, Urgent Care and Mental Health

“The service does effectively pay for itself.”

Caroline Capell, Assistant Director of Unplanned Care, NHS Luton CCG

Over £10 million NHS savings to date

World-class support by our team

Staffing Advice & Guidance lines a challenge? Find out about our National Network. 

Phone Advice & Guidance

The UK’s only immediate Advice & Guidance service

Easy to set-up & use with benefits from day one – no hardware or training required. 

Because technology is useless if not used, our team handles set-up, communication and on-going engagement with GPs and specialists.

Used in Elective, Urgent, and Mental Health.

Reducing referrals & admissions for whole-system efficiencies – patients receive the right care first time. Unnecessary, time-consuming, and costly referrals are avoided.

Staffing Advice & Guidance lines a challenge? Find out about our National Network.

Phone Advice & Guidance

The UK’s only immediate Advice & Guidance service

  • Easy to set-up & use with benefits from day one – no hardware or training required. 
  • Because technology is useless if not used, our team handles set-up, communication and on-going engagement with GPs and specialists.
  • Used in Elective, Urgent, and Mental Health.
  • Reducing referrals & admissions for whole-system efficiencies – patients receive the right care first time. Unnecessary, time-consuming, and costly referrals are avoided.

Staffing Advice & Guidance lines a challenge? Find out about our National Network.

How it works

GP has a patient that may need a referral

GP calls the Phone Advice & Guidance service using their unique local Dial-In Number or the Consultant Connect App. They choose a specialty (eg “press 1 for Cardiology”), and input the patient’s NHS number.

The call loops through a “rota” of available local specialists and the GP is put through to the first available specialist.

The UK average time it takes to connect a GP to a specialist this way is only 35 seconds. This means that GPs can use the service while the patient is still with them.

1

GP has a patient that may need a referral

  • GP calls the Phone Advice & Guidance service using their unique local Dial-In Number or the Consultant Connect App.
  • They choose a specialty (eg “press 1 for Cardiology”), and input the patient’s NHS number.
  • The call loops through a “rota” of available local specialists and the GP is put through to the first available.

The UK average time it takes to connect a GP to a specialist this way is only 35 seconds. This means that GPs can use the service while the patient is still with them.

Clinical conversation with specialist

The GP speaks with the specialist, who offers immediate Advice & Guidance, and helps decide the appropriate course of action for the patient. Conversations are usually around 3-4 minutes in duration.

This means that:

  • Patients get quicker specialist advice and only attend hospital if it’s necessary.
  • Specialists and hospitals see a reduction in unnecessary referrals, reducing workload.

2

Clinical conversation with specialist

The GP speaks with the specialist, who offers immediate Advice & Guidance, and helps decide the appropriate course of action for the patient. Conversations are usually around 3-4 minutes in duration.

This means that:

  • Patients get quicker specialist advice and only attend hospital if it’s necessary.
  • Specialists and hospitals see a reduction in unnecessary referrals, reducing workload.

Outcome is recorded

At the end of the call, the GP and the specialist record the call outcome (for example “referral made” or “referral avoided”).

Commissioners and hospitals can use the data our service collects to monitor Advice & Guidance, identify training needs and improve local service provision.

A recording of the call is safely stored as a fully encrypted audio file accessible to the relevant GP practice and hospital team.

Find out how recordings can be used to improve services.

3

Outcome is recorded

At the end of the call:

  • The GP and the specialist record the call outcome (for example “referral made” or “referral avoided”).
  • Commissioners and hospitals can use the data our service collects to monitor Advice & Guidance, identify training needs and improve local service provision.
  • A recording of the call is safely stored as a fully encrypted audio file accessible to the relevant GP practice and hospital team.

Find out how recordings can be used to improve services.

Everything you need to know – in a few minutes

Specialists explain how immediate phone advice helps patients
Clinicians explain why immediate phone advice works for them
Phone A&G in action – Elective Care
Phone A&G in action – Urgent Care

Consultant Connect in NHSE handbooks

Did you know Consultant Connect has been included in the NHS England’s Elective Care Transformation Team handbooks for gastro, dermatology and diabetes handbooks? Proof that advice & guidance works!

Phone Advice & Guidance Case Studies

GP case study: PhotoSAF

GP case study: PhotoSAF

Dr Emma Cull discusses how she takes secure clinical photos using Safe Clinical Photography (PhotoSAF) via the Consultant Connect App.

GP case study: Elderly Care

GP case study: Elderly Care

A GP in Greater Glasgow and Clyde Health Board uses Phone Advice & Guidance to avoid a late evening admission for an elderly patient.

GP case study: Gastroenterology

GP case study: Gastroenterology

A GP in Greater Glasgow and Clyde Health Board avoids an acute admission for a patient with inflammatory bowel disease by using Phone A&G to speak to a gastroenterologist from his local hospital.

GP case study: Dermatology

GP case study: Dermatology

A GP in Southwark CCG uses Photo Advice & Guidance to get immediate A&G from the Dermatology Team at her local trust for a child with a body rash and a history of eczema.

 

In numbers

 

Used by over 60 CCG/Health Board areas

Used by over 50 Hospitals

£10 million NHS savings to date

Covering more than 19 million patients

Used by over 60 CCG/Health Board areas

Used by over 50 Hospitals

£10 million NHS savings to date

Covering more than 19 million patients

 

What our customers say:

 

Physical Care

"The service has built really good relationships between GPs and consultants, improved communication and improved patient care. It’s efficient, simple to use and quick to set up."

Pam Green, Director of Transformation & Strategy, North East Essex

Mental Health

"The benefits for patients and clinicians are potentially huge. We can see that there are multiple ways that this service will make a real difference locally."

Irene Grayson, Associate Director Primary Care Commissioning, NHS Greenwich CCG

Physical Care

''The service has built really good relationships between GPs and consultants, improved communication and improved patient care. It’s efficient, simple to use and quick to set up.''

Pam Green, Director of Transformation & Strategy, NHS North East Essex CCG

Urgent Care

"We are, at Luton and Dunstable, the top performing hospital in the country for the 4-hour emergency care indicator and one of the things that’s helped contribute to that is Consultant Connect."

David Kirby, Consultant in Emergency Medicine, Luton & Dunstable University Hospital NHS Foundation Trust

Contact us

For more information about how we work with commissioners, hospitals & mental health trusts to improve patient care, please get in touch.

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