Immediate Telephone Advice & Guidance for the NHS

When Consultant Connect first started providing rapid Telephone Advice & Guidance (A&G) to the NHS it was just GPs that used the service to speak to specialists. We are now providing access to a wider range of medics and community healthcare providers such as; Paramedics, Nurses, Pharmacists, Nurse Prescribers, Mental Health Clinicians, and Social Workers. Why? Telephone Advice & Guidance from Consultant Connect solves the difficulty of speaking to the right person when timely advice is really needed – especially if a patient’s needs are complex.

 

  • Used in over 75 NHS areas covering over 27 million patients.
  • 66% of calls avoid hospital visits in Elective Care, 30-40% of calls avoid hospital visits in Urgent Care.
  • Easy to set-up and use with benefits from day one – no hardware or training required. 
  • Reduces referrals and admissions for whole-system efficiencies – patients receive the right care, first time. 
  • Enjoy world-class support – our team handles set-up, communication and on-going engagement with clinicians, specialists and other stakeholders. 

Why do clinicians and patients like it?

Why do commissioners like it? 

Find out how our Mental Health Phone Advice & Guidance service can help support the right mental health referrals at the right time.

  • Easy to set-up & use with benefits from day one – no hardware or training required. 
  • Reduces referrals & admissions for whole-system efficiencies – patients receive the right care first time. Unnecessary, time-consuming, and costly referrals are avoided.
  • Enjoy world-class support – technology is useless if not used. Our team handles set-up, communication and on-going engagement with GPs, specialists and other stakeholders. 

Why is it so helpful for GPs and their patients?

Why is it so helpful for Commissioners?

Staffing Advice & Guidance lines a challenge? Find out about our National Network.

Find out how our Mental Health Phone Advice & Guidance service can help support the right mental health referrals at the right time.

How it works

Everything you need to know – in a few minutes…

Specialists explain how immediate phone advice helps patients
Clinicians explain why immediate phone advice works for them
Phone A&G in action – Elective Care
Phone A&G in action – Urgent Care

Consultant Connect in NHSE handbooks

Did you know Consultant Connect has been included in the NHS England’s Elective Care Transformation Team handbooks for gastro, dermatology and diabetes handbooks? Proof that Advice & Guidance works!

Phone Advice & Guidance Case Studies

5 minutes with a Paramedic

5 minutes with a Paramedic

Sion Breese, Welsh Ambulance Service NHS Trust Paramedic and Development Clinical Team Leader, shares his experience of using Consultant Connect App.

5 minutes with a Gynaecologist

5 minutes with a Gynaecologist

Dr Akbar talks to us about her personal experience of answering A&G calls through the Consultant Connect service.

5 minutes with a GP

5 minutes with a GP

Five months after the Consultant Connect Telephone Advice & Guidance was made available to her practice, Dr Lauret talks to us about what she thinks of the service.

5 minutes with a Service Manager & Lead Nurse

5 minutes with a Service Manager & Lead Nurse

Sally Shaw talks to us about how her team are continuing to significantly improve care despite the pandemic.

 

What our customers say:

 

Physical Care

“I’ll be honest, from a commissioner perspective it’s (Consultant Connect) saved us money, purely from the fact that we haven’t made that referral.  But more importantly it definitely has improved the relationships between secondary and primary care, we think, you know, there’s much more now a name to somebody as opposed to a specialty.” Anthony Fitzgerald, Director of Strategy & Delivery NHS Doncaster CCG

Physical Care

“I am very pleased we are rolling out Consultant Connect in NHS Wales. This will help to support primary care to determine the right treatment for their patients. Right now it will save crucial time for health care professionals and reduce the amount of hospital visits needed by patients, at a time when our NHS is facing extra pressure. In the long-term the use of this technology is an important part of our plan for the future of health and social care, A Healthier Wales. Making the most of technology is vital to us building a modern health and social care service, in which care is delivered closer to home.” Welsh Government Health Minister, Vaughan Gething.

Mental Health

“Consultant Connect is such a win-win in terms of a GP can now ring Consultant Connect while the patient’s in the consulting room, get that advice and guidance straightaway and start that treatment regime straightaway.  You could knock out maybe three months of unnecessary waiting for that patient and then an unnecessary trip to the hospital as well.”  Irene Grayson, Associate Director Primary Care Commissioning, NHS Greenwich CCG

Physical Care

''The service has built really good relationships between GPs and consultants, improved communication and improved patient care. It’s efficient, simple to use and quick to set up.''

Pam Green, Director of Transformation & Strategy, NHS North East Essex CCG

Urgent Care

“ When I took the third call in two hours I realised that this was the third person who wasn’t coming into hospital. That’s a real result.” Dr Ron Cook, Clinical Care Group Director, Urgent Care, NHS Tayside

Contact us

For more information about how we work with commissioners, hospitals & mental health trusts to improve patient care, please get in touch.

Join a webinar

Listen to health experts from the comfort of your desk as we bring the experts to you in our series of online webinars.

Join our mailing list

Join our mailing list and we'll keep you informed of our latest blogs, project news, and upcoming webinar dates and topics.

Recent tweets

Contact us

Permissions

Terms & Conditions

You can view our Terms & Conditions here.

 

Most Read Articles

 

COVID-19 Response: 8 ways we can help

In response to COVID-19, the NHS has modernised faster and more profoundly than at any time in its history. The technologies it has adopted are being applied to the continued challenges we face. Find out how we are helping with the recovery of services in NHS areas. Our solutions are now covering 29 million patients and are fully IG-compliant and auditable. Some approaches can be rolled out in as little as 72 hours...

Read more

 

SE London Enhanced A&G project "comes into its own" during COVID-19

 

What's the impact, one year on, of using Consultant Connect with e-RS for South East London CCGs? In this article, we take a look at how our project in South East London CCG has expanded since we first wrote about it on this blog this time last year. Plus David Reith, Associated Director for Planned Care Improvement at South East London CCG shares his feedback...

Read more

 

Digital Health: Consultant Connect data reveals usage has soared during COVID-19

Digital Health News has reported on our latest performance benchmark data. Our data has revealed the usage of our products soared by as much as 380% during the height of the COVID-19 pandemic...

Read more

 

NHS Area Case Study: Enfield - project update & expansion plans

 

Six months ago, Consultant Connect launched in Enfield, NHS North Central London CCG to support key services during the COVID-19 pandemic. We caught up with Senior Programme Manager, Stephen Wells from Enfield Borough Directorate to discuss how the project has been performing since launch...

Read more

 

Local NHS Gains National Recognition for Improving Skin Cancer Diagnosis

 

Our partnership Tele-Skin Two Week Wait Pathway project with County Durham and Darlington NHS Foundation Trust and local partner CCGs gained national recognition for improving skin care diagnosis...

Read more

 

NHS Areas where Ambulance staff use Phone A&G to improve patient care

 

Paramedic, CSD and Operation teams within Ambulance Trusts across the UK are using the rapid Consultant Connect Telephone A&G service to contact clinicians for advice on patient related queries. The following examples show how four NHS areas are using the service in different ways to meet their bespoke local needs...

Read more