When Consultant Connect first started providing rapid Telephone Advice & Guidance (A&G) to the NHS it was just GPs that used the service to speak to specialists. We are increasingly being asked to provide access to a wider range of medics and community healthcare providers such as; Paramedics, Nurses, Pharmacists, Nurse Prescribers, Mental Health Clinicians, and Social Workers. Why? Telephone Advice & Guidance from Consultant Connect solves the difficulty of speaking to the right person when timely advice is really needed – especially if a patient’s needs are complex.
- Used in over 75 NHS areas covering over 25 million patients.
- Performance 66% of calls avoid hospital visits in Elective Care, 30-40% of calls avoid hospital visits in Urgent Care.
- Easy to set-up & use with benefits from day one– no hardware or training required.
- Reduces referrals & admissions for whole-system efficiencies – patients receive the right care, first time.
- Enjoy world-class support – technology is useless if not used. Our team handles set-up, communication and on-going engagement with GPs, specialists and other stakeholders.
- Use as part of your Enhanced Advice & Guidance offering to primary care – find out more
Why do clinicians and patients like it?
Why do commissioners like it?
Find out how our Mental Health Phone Advice & Guidance service can help support the right mental health referrals at the right time.
- Easy to set-up & use with benefits from day one – no hardware or training required.
- Reduces referrals & admissions for whole-system efficiencies – patients receive the right care first time. Unnecessary, time-consuming, and costly referrals are avoided.
- Enjoy world-class support – technology is useless if not used. Our team handles set-up, communication and on-going engagement with GPs, specialists and other stakeholders.
Why is it so helpful for GPs and their patients?
Staffing Advice & Guidance lines a challenge? Find out about our National Network.
Find out how our Mental Health Phone Advice & Guidance service can help support the right mental health referrals at the right time.
How it works
Everything you need to know – in a few minutes…
Specialists explain how immediate phone advice helps patients
Clinicians explain why immediate phone advice works for them
Phone A&G in action – Elective Care
Phone A&G in action – Urgent Care
Consultant Connect in NHSE handbooks
Did you know Consultant Connect has been included in the NHS England’s Elective Care Transformation Team handbooks for gastro, dermatology and diabetes handbooks? Proof that advice & guidance works!
Phone Advice & Guidance Case Studies
Optometrist case study: Ophthalmology
Eleanor Coxson describes how she got rapid Ophthalmology Telephone Advice & Guidance for a patient during the COVID-19 pandemic.
GP case study: Spinal Issues
Dr Robert Weaver describes his experience of using Telephone Advice & Guidance on the Consultant Connect App to rapidly speak to consultants.
GP case study: Acute GP Unit Medical Admissions
Dr Ceri Todd describes how she has used Telephone Advice & Guidance to arrange an urgent next day ultrasound for a patient.
GP case study: Haematology
Dr Anuradha Giri outlines her experience of using rapid Telephone Advice & Guidance to discuss patient cases with consultants at Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust.
What our customers say:
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