your waiting list with

Referral Backlog Triage

for the NHS

Webinar Recording…
‘How NHS Hospitals can Clear Waiting List Backlogs at Pace’ 

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5 minutes with…


Dr Shakir, a NCN consultant working on Referral Backlog Triage

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Consultant Connect and 18 Week Support have partnered to offer referral triage and full pathway services which include outpatient, pre-assessment, diagnostics, and day surgery. The end-to-end solution is a modular approach that can be implemented at a pace or, if you prefer, Consultant Connect’s Referral Backlog Triage or 18 Week Support can be booked separately.


Read on to find out how Consultant Connect’s Referral Backlog Triage service works in more detail.


How it works:

We are now triaging waiting lists for Trusts with backlogs of referrals that have built up due to COVID-19.

The service uses our National Consultant Network (NCN). It’s the same network we launched 2 years ago which currently supports more than 50 NHS trusts with their capacity to deliver Advice & Guidance.


  • Available for 17 specialties using a network of experienced NHS consultants
  • Manages high volumes quickly: recent project at a Trust resulted in 3,450 referrals completed within 3 weeks
  • Results in many referrals being returned to the GP with Advice & Guidance
  • Identifies important upgrades into urgent / 2ww as well as downgrades to non-urgent
  • Captures and communicates all results via e-RS
  • It is charged on a per referral basis


17 specialties available:

  1. Cardiology
  2. Dermatology
  3. Diabetes and Endocrinology
  4. Elderly Care
  5. E.N.T
  6. Gastroenterology
  7. Gynaecology
  8. Haematology
  9. Neurology
  10. Ophthalmology
  11. Paediatrics
  12. Renal Medicine
  13. Respiratory Medicine
  14. Rheumatology
  15. Surgery
  16. Trauma & Orthopaedics
  17. Urology
Recent example: 3,450 referral triages completed within 3 weeks
Click here: Frequently Asked Questions – Referral Backlog Triage for the NHS

“As a specialist in colorectal and general surgery, I think the referral triage project is an excellent idea.I was involved in the initial trial and I have seen referrals which clearly were inappropriate and caused delays in patient management.”

NCN NHS Consultant

“The opportunities for the NHS are shorter waiting lists at the hospitals – what’s not to like about that! “

NCN NHS Consultant

A number of referrals were identified to be re-triaged into another department in the hospital, saving an unnecessary first outpatient appointment.

NCN NHS Consultant

“I found it straightforward and uncomplicated – best done on a laptop / desktop to allow good review of supporting documents. The ability to change referral priority and reply with Advice & Guidance is helpful. It’s also good that supporting photographs can be reviewed in the system.” 

Dr Adam Shakir, Consultant ENT and Head & Neck surgeon

“The process Consultant Connect have set up is straightforward and uncomplicated. This means turnaround is fast. We can reply with Advice & Guidance or change a referral priority.”

NCN NHS Consultant

“I can’t fault any aspect of the triage project as it was easy to access the referrals and make an input.”

NCN NHS Consultant

Let’s talk

If you would like to discuss how this service works, please email: or call on 01865 261 467.



Or request a call back