your waiting list with

Referral Triage

for the NHS

In the Press: National Health Executive


NHS consultant explains how triage backlogs are being addressed.

Read the NHE article… 

Area Case Study | Triage in Northamptonshire


Deputy COO at NGH on how the project started, how it is performing plus a lifesaving patient example. Read on…
Consultant shares a patient case study where this service proved lifesaving. Read on…
A triage service for hospital trusts needing additional temporary capacity for referrals. The service uses the expertise of the NHS consultants from our National Consultant Network (NCN) and is available to work through backlogs in bulk or back-up local clinicians (for backlogs and/or new referrals as they come in).

How it works:

All specialists available are NHS consultants and act as ‘virtual’ consultants who are working as part of a local team and are briefed to follow local protocols and pathways.

Key benefits:

  • Manages high volumes quickly
  • Follows local pathways
  • Results in many referrals being re-prioritised
  • Identifies important upgrades as well as downgrades
  • Directs referrals to the right service first time
  • Communicates all results via e-RS
  • Is charged on a per referral basis – no long term commitments
  • 100% outcome reporting
Click here: Frequently Asked Questions – Referral Triage

17 specialties available:

  1. Cardiology
  2. Dermatology
  3. Diabetes and Endocrinology
  4. Elderly Care
  5. E.N.T
  6. Gastroenterology
  7. Gynaecology
  8. Haematology
  9. Neurology
  10. Ophthalmology
  11. Paediatrics
  12. Renal Medicine
  13. Respiratory Medicine
  14. Rheumatology
  15. Surgery
  16. Trauma & Orthopaedics
  17. Urology

Outcomes and Impact

The table below shows the outcomes of the waiting list review work, as of April 2022, for over 20,000 referral cases across 14 specialties:

Consultant feedback

“As a specialist in colorectal and general surgery, I think the referral triage project is an excellent idea.I was involved in the initial trial and I have seen referrals which clearly were inappropriate and caused delays in patient management.”

NCN NHS Consultant

“The opportunities for the NHS are shorter waiting lists at the hospitals – what’s not to like about that! “

NCN NHS Consultant

A number of referrals were identified to be re-triaged into another department in the hospital, saving an unnecessary first outpatient appointment.

NCN NHS Consultant

“I found it straightforward and uncomplicated – best done on a laptop / desktop to allow good review of supporting documents. The ability to change referral priority and reply with Advice & Guidance is helpful. It’s also good that supporting photographs can be reviewed in the system.” 

Dr Adam Shakir, Consultant ENT and Head & Neck surgeon

“The process Consultant Connect have set up is straightforward and uncomplicated. This means turnaround is fast. We can reply with Advice & Guidance or change a referral priority.”

NCN NHS Consultant

“I can’t fault any aspect of the triage project as it was easy to access the referrals and make an input.”

NCN NHS Consultant

Let’s talk

If you would like to discuss how this service works, please email: or call on 01865 261 467.


Or request a call back