Instant Messaging Advice & Guidance

IG-secure Messaging for the NHS

Our Messaging feature is IG secure and available via the Consultant Connect App and the Consultant Connect desktop platform. It is designed specifically for NHS clinicians and can be used for group or clinician-to-clinician conversations. Users get instant notifications when there’s a new message and can easily view message history. Images and/or files can also be attached to messages.

Accessing IG-secure Messaging:

On the Consultant Connect Dashboard
Tap the Message menu icon, and then the ‘New Message’ button and follow the simple steps:

On the Consultant Connect App:
Tap the Message icon at the bottom of your screen and follow the simple steps:

Key features

  • Accessible via any web-enabled device
  • Push notifications
  • Securely saved conversations
  • Downloadable PDFs of messages
  • Outcomes recorded
  • Attach image file(s) to messages



Service performance

  • 56 NHS areas covered
  • Over 34,000 messages answered
  • 50% of messages result in patients avoiding an unnecessary trip to hospital
  • 75% of messages are responded to within 24 hours



Use in practice

We recently interviewed Dr Gupta, Paediatrics Consultant at Grange University Hospital in Aneurin Bevan University Health Board, Wales. He talks to us about his experience of answering Advice & Guidance queries through the service, including how they have a messaging option for non-urgent queries from GPs.

“Clinicians use the Consultant Connect App to phone or message us. The messages are routed to our specialty inbox.”

How it works

Get our guide

This short guide will help you understand how to use IG-secure Messaging via Consultant Connect. Click the button below to request a copy. 

We’re here to help

If you would like us to show you this service, please do not hesitate to get in touch with us at, or call us on 01865 261 467.