Before Consultant Connect was introduced, she used to refer any patients she wasn’t sure how to treat straight to secondary care. However, she now finds Telephone Advice & Guidance a better tool because:
“It is faster, efficient, informative & immediate”
We asked her to share some recent examples of when she used Telephone Advice & Guidance via Consultant Connect to help her patients.
A young female patient came to see the nurse as she was suffering from excessive prolonged bleeding whilst using progestogen only pill (POP). The girl was unable to use the combined oral contraceptive pill (COC). The nurse used Consultant Connect Telephone Advice & Guidance service for get rapid advice from a local gynaecologist on the most suitable option for the patient.
On another occasion, a different patient came to see her with troubling asthma. The patient was having repeated exacerbations, which were not improving. She used Telephone Advice & Guidance to contact a respiratory consultant to get advice on the correct treatment plan for the patient.
How Telephone Advice & Guidance helped:
On both occasions the nurse received a rapid response from the specialist consultants. Both consultants that she spoke to offered immediate treatment advice and advised on the next steps to take for each patient if these were not successful. Using Telephone Advice & Guidance in this way resulted in both patients feeling relived that their problems where being dealt with in a timely and efficient manner, as well as avoiding unnecessary secondary care referrals.