National Network case study: Cardiology

Dr Davey, a consultant on the National Consultant Network, answers a GP's Phone Advice & Guidance call - preventing a possible stroke for a patient.

“There is no doubt in my mind that it prevents unnecessary referrals. Perhaps just as importantly, it does significantly increase the quality of medicine being practiced in primary care.” Dr Davey

National Network case study: Cardiology

Dr Davey is a Consultant Cardiologist. Before joining the National Consultant Network, Dr Davey used to answer Phone Advice & Guidance calls from local GPs at Northampton General Hospital NHS Trust (also provided by Consultant Connect). He is now semi-retired and answers Advice & Guidance calls from GPs based all around the UK. He thinks “it is an excellent service.”

Dr Davey joined our National Consultant Network in October 2018 and has enjoyed speaking to GPs. He comments:

“There is no doubt in my mind that it prevents unnecessary referrals. Perhaps just as importantly, it does significantly increase the quality of medicine being practiced in primary care.”

When we asked Dr Davey what advice he would give to consultants who are worried about answering calls whilst managing their normal workload he said:

“It is just so easy! I only take calls when I am able to. It is a pleasure to speak to GPs, and the calls never take long.”

Dr Davey also explained that he has never had an inappropriate call from the GPs he has given advice to and that in fact, they have always been very appreciative of his guidance.

Regarding consultants who are thinking of joining but who are still unsure, Dr Davey encourages them to do so:

“Do it! It is great fun, you get to think about clinical problems that you may not always appreciate, you talk to bright energetic GPs, it doesn’t take much of your time, and you get paid. What is not to like?”

Dr Davey has answered many phone calls through the National Consultant Network. We asked him to provide a recent example of the advice he gave to a GP.

“A GP asking about atrial fibrillation, and general management” for a patient contacted Dr Davey. The GP did not feel that the patient “needed anticoagulation medication, at least until all the tests were in.” Dr Davey “informed him that she was at very high risk of having a stroke, and whatever the tests showed, she still needed anticoagulation drugs, and that he should consider starting today.”

How Phone Advice & Guidance through the National Consultant Network helped:

“As the tests could easily take 3-4 months, this protected the patient against a possibly devastating stroke much earlier than originally planned” Dr Davey explained.

This was “a good outcome and the GP was pleased with the advice.”


Click here to view and download a PDF version of this case study.

Case studies


We work with over 60 CCGs/Health Boards, 50 Hospitals, and 2,900 GP practices. Find out how we help them:


GP case study: Rheumatology

GP case study: Rheumatology

A GP in Lambeth used Phone Advice & Guidance to get A&G from the Rheumatology Team at her local trust for an elderly patient with swollen lower legs and joint pain.

The impact of networks in supporting primary care

The impact of networks in supporting primary care

This feature, created by HSJ in co-operation with NHS Heywood, Middleton and Rochdale CCG and East Suffolk and North Essex Foundation Trust shares the impact of networks in supporting primary care.

GP case study: Teledermatology

GP case study: Teledermatology

Dr Chris Phillips, a GP in Oxfordshire, describes the benefits of using the Consultant Connect App to take clinical photos.

Consultant case study: Elderly Care

Consultant case study: Elderly Care

Dr Barnes, a consultant in Sunderland, answers a Phone Advice & Guidance call and avoids an admission for an elderly patient.

Contact us

For more information about how we work with commissioners, hospitals & mental health trusts to improve patient care, please get in touch.

Join a webinar

Listen to health experts from the comfort of your desk as we bring the experts to you in our series of online webinars.

Join our mailing list

Join our mailing list and we'll keep you informed of our latest blogs, project news, and upcoming webinar dates and topics.

Recent tweets

Contact us


You can view our Terms & Conditions here.

Most Read Articles

NHS Business Case Example

Writing a strong NHS business case for Advice & Guidance can make all the difference. That’s why we are sharing this real-life example.

read more
Still the easiest bit of the NHS Long Term Plan?

When the NHS LTP was published we recommended that local commissioners and Trusts could approach the challenge by looking for the easiest bits of the plan to gain quick, high-impact wins. Nine months on, we reflect on these recommendations.

read more
8 NHS areas where communication is improving patient care

The 8 NHS areas described below have one thing in common - they've all made it radically quicker for clinicians, paramedics etc. to communicate about patients using telephone and photo Advice & Guidance. Click here to download a PDF version of this article.  ...

read more

Find Us

Consultant Connect Ltd
One St Aldates, Oxford, OX1 1DE
Company registered in England & Wales.
Company number 09488206

Press Contact
01865 261 467

Copyright © Consultant Connect Ltd | Site by Herd