National Network case study: Cardiology

Dr Davey, a consultant on the National Consultant Network, answers a GP's Phone Advice & Guidance call - preventing a possible stroke for a patient.

“There is no doubt in my mind that it prevents unnecessary referrals. Perhaps just as importantly, it does significantly increase the quality of medicine being practiced in primary care.” Dr Davey

National Network case study: Cardiology
 

Dr Davey is a Consultant Cardiologist. Before joining the National Consultant Network, Dr Davey used to answer Phone Advice & Guidance calls from local GPs at Northampton General Hospital NHS Trust (also provided by Consultant Connect). He is now semi-retired and answers Advice & Guidance calls from GPs based all around the UK. He thinks “it is an excellent service.”

Dr Davey joined our National Consultant Network in October 2018 and has enjoyed speaking to GPs. He comments:

“There is no doubt in my mind that it prevents unnecessary referrals. Perhaps just as importantly, it does significantly increase the quality of medicine being practiced in primary care.”

When we asked Dr Davey what advice he would give to consultants who are worried about answering calls whilst managing their normal workload he said:

“It is just so easy! I only take calls when I am able to. It is a pleasure to speak to GPs, and the calls never take long.”

Dr Davey also explained that he has never had an inappropriate call from the GPs he has given advice to and that in fact, they have always been very appreciative of his guidance.

Regarding consultants who are thinking of joining but who are still unsure, Dr Davey encourages them to do so:

“Do it! It is great fun, you get to think about clinical problems that you may not always appreciate, you talk to bright energetic GPs, it doesn’t take much of your time, and you get paid. What is not to like?”

Dr Davey has answered many phone calls through the National Consultant Network. We asked him to provide a recent example of the advice he gave to a GP.

“A GP asking about atrial fibrillation, and general management” for a patient contacted Dr Davey. The GP did not feel that the patient “needed anticoagulation medication, at least until all the tests were in.” Dr Davey “informed him that she was at very high risk of having a stroke, and whatever the tests showed, she still needed anticoagulation drugs, and that he should consider starting today.”


How Phone Advice & Guidance through the National Consultant Network helped:

“As the tests could easily take 3-4 months, this protected the patient against a possibly devastating stroke much earlier than originally planned” Dr Davey explained.

This was “a good outcome and the GP was pleased with the advice.”

 

Click here to view and download a PDF version of this case study.

Related case studies

Advanced Paramedic Practitioner case study: PhotoSAF

Advanced Paramedic Practitioner case study: PhotoSAF

An Advanced Paramedic Practitioner in Milton Keynes, describes how he safely uses his mobile to take clinical photos in both a surgery setting and when visiting patients at home.

NHS England QIPP Case Study

NHS England QIPP Case Study

NHS England has published a QIPP Case Study on our Phone Advice & Guidance project in North East Essex.

Advice from emergency consultants one phone call away

Advice from emergency consultants one phone call away

This feature, created by HSJ in co-operation with NHS Tayside Health Board, explains why the Scottish Health Board rolled out a system that provides GPs and paramedics with immediate advice and ...

GP case study: Gastroenterology

GP case study: Gastroenterology

A GP in Wiltshire CCG explains how she used Phone Advice & Guidance to get immediate A&G from Royal United Hospitals Bath NHS Foundation Trust for a complex gastro case.

Contact us

For more information about how we work with commissioners, hospitals & mental health trusts to improve patient care, please get in touch.

Join a webinar

Listen to health experts from the comfort of your desk as we bring the experts to you in our series of online webinars.

Join our mailing list

Join our mailing list and we'll keep you informed of our latest blogs, project news, and upcoming webinar dates and topics.

Recent tweets

Contact us

Permissions

You can view our Terms & Conditions here.

Most Read Articles

5 ways COVID affected NHS Advice & Guidance

We wrote recently about the “new normal” in healthcare. In our view, technologies which help patients avoid physical appointments are here to stay. Here’s how Advice and Guidance changed to become a central part of the new landscape…

read more
BBC Briefings | Consultant Connect mentioned in Welsh Government Update

The decision of the Welsh Government to commission Consultant Connect’s communication platform for ALL clinicians in Wales is an example of rapid innovation at scale to bring tangible, long-term benefits to patients and NHS Wales. It also means that over 25 million patients are now covered by Consultant Connect in the UK. Listen to the health minister mention Consultant Connect in his address to the press on 2nd June 2020.

read more
Worried about waiting lists?

The NHS is going to have to deal with the spike in demand as a knock-on from the pandemic. This article considers an NHS tool that is already being used which could reduce waiting lists by half.

read more