Dr Wendy Morris (MB BS MRCGP DRCOG DFSRH) has been a GP for 20 years. She currently works at Tanworth-in-Arden Medical Practice Centre, in Warwickshire.
Prior to the introduction of the Telephone Advice & Guidance service commissioned by NHS South Warwickshire CCG, Dr Morris says: “If I needed specialist advice, I would either ring the consultant’s secretary or seek advice from the resident medical/surgical officer.”
Having used the Telephone Advice & Guidance service for over a year now, Dr Morris says the service provides her with “Immediate access to expert advice and someone who can make things happen.”
When a new service is implemented, every Practice is sent a set of personalised posters as a reminder of the service Dial-In Number. In addition, all GPs are invited to use the Consultant Connect App to access the service on their mobile phone.
Below is an example of a recent clinical issue regarding a patient with advanced cancer that prompted Dr Morris to use Telephone Advice & Guidance.
“A 54-year-old female presented with obvious advanced cancer. The two-week wait (2WW) referral had been done. I tried ringing 2WW but because this line is not staffed by a clinician, I was unable to move the appointment from 14 days and the patient was deteriorating.”
How Telephone Advice & Guidance helped:
“I was put through to one of the gynaecologists within seconds and they arranged for the patient to be scanned that day and given appropriate follow-up treatment. This would have been an acute admission otherwise. An acute admission was avoided and the patient was given the care they needed.”