GP case study: Orthopaedics

Dr Manjushree Pande details how the NHS Doncaster CCG Telephone Advice & Guidance service enables her to speak to consultants at Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust.

“Without Consultant Connect, the patient would have had to go back to the emergency department and would have had to wait to be seen.” Dr Pande

GP case study: Orthopaedics

Dr Pande works at The Tickhill and Colliery Practice in Doncaster. Primary care clinicians in this area have had access to Telephone Advice & Guidance, which is commissioned by NHS Doncaster CCG and provided by Consultant Connect, since summer 2017. They can also take IG compliant clinical photos on their mobiles using the Consultant Connect App.

Dr Pande likes using Telephone Advice & Guidance and comments that;

“Consultant Connect helps us to make a good, informed judgement on best management and whether or not to refer a patient to hospital.”

We asked Dr Pande to elaborate on how she has used Telephone Advice & Guidance to benefit her patients. She provided the following clinical example showing how the service enabled her to provide a high standard of patient care.

“Over the last 12 months, a patient from our practice attended the emergency department due to foot pain. The patient had an x-ray which confirmed that a bone wasn’t broken and was discharged from the emergency department.

A short time later, the patient returned to the practice with the same issue. The x-ray report identified the possibility of a foreign body in the foot and rather than sending the patient back to the emergency department, Consultant Connect was used to speak directly with a specialist.”

How Telephone Advice & Guidance helped:

“The Consultant was able to review the images and quickly organised a repeat x-ray and follow up appointment for the patient. Without Consultant Connect, the patient would have had to go back to the emergency department and would have had to wait to be seen. Going direct to a pre-arranged appointment with a specialist made best use of both patient and hospital time. This meant the patient received the care and treatment they needed in a more streamlined and effective way.”


Click here to view and download PDF version of this case study.

Related case studies

GP case study: Dermatology

GP case study: Dermatology

Dr Pam Linney has been a GP for 28 years, she currently works at St Georges Crescent Surgery in Wrexham, within the Betsi Cadwaladr University Health Board, Wales. Consultant Connect was ...

GP and Consultant case study: Cardiology

GP and Consultant case study: Cardiology

Dr Patrick Davey is a Consultant Cardiologist on the National Consultant Network. He answers calls from GPs around the country such as Dr Andrew Ross - a GP in Lambeth.

GP case study: Teledermatology

GP case study: Teledermatology

Dr Chris Phillips, a GP in Oxfordshire, describes the benefits of using the Consultant Connect App to take clinical photos.

Consultant case study: Elderly Care

Consultant case study: Elderly Care

Dr Barnes, a consultant in Sunderland, answers a Telephone Advice & Guidance call and avoids an admission for an elderly patient.

Contact us

For more information about how we work with commissioners, hospitals & mental health trusts to improve patient care, please get in touch.

Join a webinar

Listen to health experts from the comfort of your desk as we bring the experts to you in our series of online webinars.

Join our mailing list

Join our mailing list and we'll keep you informed of our latest blogs, project news, and upcoming webinar dates and topics.

Recent tweets

Contact us


You can view our Terms & Conditions here.

Most Read Articles

5 ways COVID affected NHS Advice & Guidance

We wrote recently about the “new normal” in healthcare. In our view, technologies which help patients avoid physical appointments are here to stay. Here’s how Advice and Guidance changed to become a central part of the new landscape…

read more