GP and consultant case study: Trauma & Orthopaedics Advice & Guidance

We spoke with a GP and a consultant to find out how Trauma & Orthopaedics Advice & Guidance via Consultant Connect can expedite care for patients.
GP case study: Orthopaedics - Consultant Connect

‘Without Consultant Connect, the patient would have had to go back to the emergency department and would have had to wait to be seen.’ – Dr Pande

GP and consultant case study: Trauma & Orthopaedics Advice & Guidance

Orthopaedics Advice & Guidance is a Telephone Advice & Guidance specialty available to many clinicians in participating areas via Consultant Connect. We spoke with Dr Pande, a GP in Doncaster, who has access to Orthopaedic Advice & Guidance to find out how this service has benefited patients.

 

‘Consultant Connect helps us to make a well-informed judgement on the best patient management and whether or not a referral is needed. Over the last 12 months, a patient from our practice attended the emergency department due to foot pain. The patient had an x-ray, which confirmed that the bone was not broken and was discharged.

‘A short time later, the patient returned to the practice with the same issue. The x-ray report identified the possibility of a foreign body in the foot, and rather than sending the patient back to the emergency department, I used Consultant Connect to speak directly with a specialist.

‘The specialist reviewed the x-ray images and quickly organised a repeat scan and follow-up appointment for the patient. Without Consultant Connect, the patient would have needed to return to the emergency department and would have waited a long time to be seen. Going directly to a pre-arranged appointment with a specialist made the best use of both patient and hospital time. This meant the patient received the care and treatment they needed in a more streamlined and effective way.

 

We also spoke with Dr Firas Arnaout, a Trauma & Orthopaedics Consultant at Practice Plus Group Hospital in Somerset ICB. Dr Arnaout answers Trauma & Orthopaedics Advice & Guidance queries on the National Consultant Network (NCN).

 

‘I enjoy answering Telephone Advice & Guidance calls. I get immense satisfaction from being able to help in these difficult times. To any clinicians who have access to Advice & Guidance on the NCN, please don’t hesitate to contact us. We understand and listen to you, and our advice can save you time to allow you to focus on your patients.

‘I received a call from a GP regarding an elderly patient with a soft tissue swelling in the thigh and a history of minor trauma, which the patient had assumed was a muscle sprain. The lump was getting bigger despite rest. This was a typical but rare case of soft tissue/muscle sarcoma.

‘I advised the GP to urgently refer the patient via their local two-week-wait pathway (2WW) to the Musculoskeletal (MSK) Tumour Service. This meant the patient’s care was expedited, and they got the correct care faster.

‘We, as consultants, have a duty to support Primary Care who are under a lot of pressure to process a large volume of referrals. The Advice & Guidance service can save patients time and avoid stress and complications. We can also save NHS resources by directing the clinician to the most appropriate next step in the patient’s management.’

Related case studies

Area Case Study | COPD Pathway in NHS Tayside

Area Case Study | COPD Pathway in NHS Tayside

Since March 2022, paramedics and ambulance clinicians in the NHS Tayside Health Board area have been able to contact their local community respiratory nursing team via Consultant Connect for Professional-to-Professional Advice.

Paramedic case study: Emergency Medicine Advice in Scotland

Paramedic case study: Emergency Medicine Advice in Scotland

Michael Muir and Keith Dickinson, Paramedics at the Scottish Ambulance Service, describe how they get Emergency Medicine advice for patients.

The benefits of having access to GP Bypass Numbers in Wales

The benefits of having access to GP Bypass Numbers in Wales

One of the most popular uses of the free Consultant Connect App is the pre-programmed Bypass Numbers feature, which allows healthcare professionals in participating areas to skip the queue on switchboard and speak directly to staff at local GP practices.

Telephone Advice & Guidance in Staffordshire and Stoke-on-Trent ICB

Telephone Advice & Guidance in Staffordshire and Stoke-on-Trent ICB

We spoke with two GPs who use Telephone Advice & Guidance in Staffordshire and Stoke-on-Trent ICB to find out how this benefits their roles.

- Consultant Connect

Contact us

For more information about how we work with commissioners, hospitals and mental health trusts to improve patient care, please get in touch.

- Consultant Connect

Join a webinar

Listen to health experts from the comfort of your desk as we bring the experts to you in our series of online webinars.

- Consultant Connect

Join our mailing list

Join our mailing list and we'll keep you informed of our latest blogs, project news, and upcoming webinar dates and topics.

Recent tweets

Contact us

Permissions

You can view our Terms & Conditions here.

Most Read Articles

Suspected Head & Neck Cancer Messaging service

The Suspected Head & Neck Cancer messaging service was launched in May 2023 to all clinicians in North Central London ICB. We caught up with the Lead Head & Neck and Thyroid Clinical Nurse Specialist who manages the line, and a GP who used the line to find out more.

read more