GP case study: Orthopaedics

Dr Manjushree Pande details how the NHS Doncaster CCG Telephone Advice & Guidance service enables her to speak to consultants at Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust.

“Without Consultant Connect, the patient would have had to go back to the emergency department and would have had to wait to be seen.” Dr Pande

GP case study: Orthopaedics

Dr Pande works at The Tickhill and Colliery Practice in Doncaster. Primary care clinicians in this area have had access to Telephone Advice & Guidance, which is commissioned by NHS Doncaster CCG and provided by Consultant Connect, since summer 2017. They can also take IG compliant clinical photos on their mobiles using the Consultant Connect App.

Dr Pande likes using Telephone Advice & Guidance and comments that;

“Consultant Connect helps us to make a good, informed judgement on best management and whether or not to refer a patient to hospital.”

We asked Dr Pande to elaborate on how she has used Telephone Advice & Guidance to benefit her patients. She provided the following clinical example showing how the service enabled her to provide a high standard of patient care.

“Over the last 12 months, a patient from our practice attended the emergency department due to foot pain. The patient had an x-ray which confirmed that a bone wasn’t broken and was discharged from the emergency department.


A short time later, the patient returned to the practice with the same issue. The x-ray report identified the possibility of a foreign body in the foot and rather than sending the patient back to the emergency department, Consultant Connect was used to speak directly with a specialist.”

How Telephone Advice & Guidance helped:

“The Consultant was able to review the images and quickly organised a repeat x-ray and follow up appointment for the patient. Without Consultant Connect, the patient would have had to go back to the emergency department and would have had to wait to be seen. Going direct to a pre-arranged appointment with a specialist made best use of both patient and hospital time. This meant the patient received the care and treatment they needed in a more streamlined and effective way.”

 

Click here to view and download PDF version of this case study.

Related case studies

Mental Health Case Study

Mental Health Case Study

Dr Anne Connolly, a Principal Pharmacist for Medicines Information, describes how she answers Mental Health Medication Telephone Advice & Guidance calls.

Doctors on speed dial

Doctors on speed dial

The Guardian uncovers the cutting-edge tech transforming healthcare in this feature created in co-operation with the Royal United Hospitals Bath and NHS Bath and North East Somerset CCG.

GP case study: Podiatry

GP case study: Podiatry

Dr John Gubbay describes how he has used the Consultant Connect platform to get rapid podiatry Photo Advice & Guidance.

Somerset Gastroenterology Elective Care 100-day challenge

Somerset Gastroenterology Elective Care 100-day challenge

Find out why our project in Somerset features in the NHS England’s Elective Care Transformation Programme’s “Gastroenterology Elective Care Handbook & Case Studies.”

Contact us

For more information about how we work with commissioners, hospitals & mental health trusts to improve patient care, please get in touch.

Join a webinar

Listen to health experts from the comfort of your desk as we bring the experts to you in our series of online webinars.

Join our mailing list

Join our mailing list and we'll keep you informed of our latest blogs, project news, and upcoming webinar dates and topics.

Recent tweets

Contact us

Permissions

You can view our Terms & Conditions here.

Most Read Articles

5 ways COVID affected NHS Advice & Guidance

We wrote recently about the “new normal” in healthcare. In our view, technologies which help patients avoid physical appointments are here to stay. Here’s how Advice and Guidance changed to become a central part of the new landscape…

read more
BBC Briefings | Consultant Connect mentioned in Welsh Government Update

The decision of the Welsh Government to commission Consultant Connect’s communication platform for ALL clinicians in Wales is an example of rapid innovation at scale to bring tangible, long-term benefits to patients and NHS Wales. It also means that over 25 million patients are now covered by Consultant Connect in the UK. Listen to the health minister mention Consultant Connect in his address to the press on 2nd June 2020.

read more
Worried about waiting lists?

The NHS is going to have to deal with the spike in demand as a knock-on from the pandemic. This article considers an NHS tool that is already being used which could reduce waiting lists by half.

read more