GP case study: Orthopaedics
Dr Pande works at The Tickhill and Colliery Practice in Doncaster. Primary care clinicians in this area have had access to Telephone Advice & Guidance, which is commissioned by NHS Doncaster CCG and provided by Consultant Connect, since summer 2017. They can also take IG compliant clinical photos on their mobiles using the Consultant Connect App.
Dr Pande likes using Telephone Advice & Guidance and comments that;
“Consultant Connect helps us to make a good, informed judgement on best management and whether or not to refer a patient to hospital.”
We asked Dr Pande to elaborate on how she has used Telephone Advice & Guidance to benefit her patients. She provided the following clinical example showing how the service enabled her to provide a high standard of patient care.
“Over the last 12 months, a patient from our practice attended the emergency department due to foot pain. The patient had an x-ray which confirmed that a bone wasn’t broken and was discharged from the emergency department.
A short time later, the patient returned to the practice with the same issue. The x-ray report identified the possibility of a foreign body in the foot and rather than sending the patient back to the emergency department, Consultant Connect was used to speak directly with a specialist.”
How Telephone Advice & Guidance helped:
“The Consultant was able to review the images and quickly organised a repeat x-ray and follow up appointment for the patient. Without Consultant Connect, the patient would have had to go back to the emergency department and would have had to wait to be seen. Going direct to a pre-arranged appointment with a specialist made best use of both patient and hospital time. This meant the patient received the care and treatment they needed in a more streamlined and effective way.”
We work with over 60 CCGs/Health Boards, 50 Hospitals, and 2,900 GP practices. Find out how we help them:
A GP in South Warwickshire CCG used Phone Advice & Guidance to get A&G from South Warwickshire NHS Foundation Trust, and gets great results for a diabetes patient.
Keith Dickinson, a paramedic at the Scottish Ambulance Service, describes how he uses Phone Advice & Guidance to speak to consultants at Ninewells Hospital at NHS Tayside Health Board.
Dr Patrick Davey, a consultant on the National Consultant Network, answers GP Phone Advice & Guidance calls from around the UK. This includes calls from Southwark GPs.
A GP in Lambeth used Phone Advice & Guidance to get A&G from the Rheumatology Team at her local trust for an elderly patient with swollen lower legs and joint pain.
For more information about how we work with commissioners, hospitals & mental health trusts to improve patient care, please get in touch.
Join a webinar
Listen to health experts from the comfort of your desk as we bring the experts to you in our series of online webinars.
Join our mailing list
Join our mailing list and we'll keep you informed of our latest blogs, project news, and upcoming webinar dates and topics.
Most Read Articles
One of the biggest challenges for hospitals delivering an Advice & Guidance service is staffing it. Whether the requests come in from GPs by phone or in writing, most clinicians are expected to respond whilst also doing their day job. This can mean using consultant admin time, for example, to squeeze in advice & guidance […]read more
Writing a strong NHS business case for Advice & Guidance can make all the difference. That’s why we are sharing this real-life example.read more
We have recently been working with NHS Dorset CCG to create a free guide for taking the best photos for Teledermatology. Read on to find out more.read more
When the NHS LTP was published we recommended that local commissioners and Trusts could approach the challenge by looking for the easiest bits of the plan to gain quick, high-impact wins. Nine months on, we reflect on these recommendations.read more
One of the biggest challenges for hospitals delivering an Advice & Guidance service is staffing it – particularly during winter. The good news is that there’s now a way you can “switch on / switch off” additional consultant resource this winter.read more
Just a few weeks ago, we were included in the “rethinking referrals” part of the Neurology handbook. You can access the full handbook here.read more
Consultant Connect Ltd
One St Aldates, Oxford, OX1 1DE
Company registered in England & Wales.
Company number 09488206
01865 261 467