GP case study: Dermatology

Dr Pam Linney, who is a GP within the Betsi Cadwaladr University Health Board locality, tells us how they use Consultant Connect to send photos to consultants for Advice & Guidance, as a speedier alternative to local electronic systems.

“I get rapid answers to diagnostic queries and management plans, within minutes.”

GP case study: Dermatology

Dr Pam Linney has been a GP for 28 years, she currently works at St Georges Crescent Surgery in Wrexham, within the Betsi Cadwaladr University Health Board, Wales.

Consultant Connect was introduced to clinicians in this area in June 2020, as a speedier alternative to local electronic referral systems – which was how Dr Linney used to send photos to consultants for Advice & Guidance.

Dr Linney really enjoys using the service and would recommend fellow clinicians to “give it a go”. She commented:

“I get rapid answers to diagnostic queries and management plans, within minutes. This streamlines the process for both patient and clinician, with fewer steps to get the same result. Very quick and easy to use – even for someone who is not technologically minded. Also, the system is very secure.”

Dr Linney is seeing the benefits of using Photo Advice & Guidance to improve patient care and provided the below example:

A patient came to see Dr Linney, suffering with a rash. The patient had coeliac disease and Dr Linney was wondering if the rash was dermatitis herpetiformis. Dr Linney sent a photo via the Consultant Connect App to a local dermatologist who came back and confirmed the rash was in fact pompholyx. Dr Linney was able to call the patient back within 5 minutes to confirm the correct diagnosis and confirm the management plan.

 

How Photo Advice & Guidance helped:

Dr Linney was able to get rapid clarification on the diagnosis, which was great for the patient and meant that they were able to receive a management plan that had been put together by a specialist, without having to visit hospital. Virtual management plans put together in this way are a brilliant tool, especially during COVID-19 as patients care can be managed without them needing to visit another healthcare setting.

 

Click here to view and download a PDF version of this case study.

Related case studies

GP case study: Dermatology

GP case study: Dermatology

Dr Karen Grossmark, a GP at PHGH Doctors in Barnet describes why she finds Photo Advice & Guidance a brilliant tool and how she uses it to improve patient care.

GP case study: Gynaecology and Diabetes & Endocrinology

GP case study: Gynaecology and Diabetes & Endocrinology

A GP in NHS South Warwickshire CCG used Telephone Advice & Guidance to get great results for two patients.

5 minutes with a Urologist

5 minutes with a Urologist

Dr Ajayi talks to us about his personal experience of answering A&G calls through the service.

National Network case study: Cardiology

National Network case study: Cardiology

Dr Davey, a consultant on the National Consultant Network, answers a GP's Telephone Advice & Guidance call - preventing a possible stroke for a patient.

Contact us

For more information about how we work with commissioners, hospitals & mental health trusts to improve patient care, please get in touch.

Join a webinar

Listen to health experts from the comfort of your desk as we bring the experts to you in our series of online webinars.

Join our mailing list

Join our mailing list and we'll keep you informed of our latest blogs, project news, and upcoming webinar dates and topics.

Recent tweets

Contact us

Permissions

You can view our Terms & Conditions here.

Most Read Articles

How to help your Junior Doctors

If the NHS is to attract and maintain the best staff to care for its patients, urgent steps need to be taken to support and motivate the junior doctors who work within it. That’s where professional-to-professional advice systems come in.

read more
Consultant Connect & System EROC

As an established NHS data stakeholder, we have extended our existing collaborations with NHS England to work closely with the EROC team to support the new coding and reporting requirements. Find out how…

read more
How Dermatology is changing

Dr Nambi shares his experience of how dermatology pathways and practices have evolved over the last 12 months, and how the Consultant Connect teledermatology service together with dermoscopy has helped improve the quality of referrals, whilst reducing demand on secondary care throughout the pandemic

read more
3 examples of successful accelerator bids

NHS England and NHS Improvement introduced an ‘Elective Recovery – Accelerator Systems proposal’ in April 2021. In this article, we share how ‘Accelerator Systems’ are using Consultant Connect to restore activity.

read more