NHS Area Case Study: Enfield – Advice & Guidance project update & expansion plans

Six months since Enfield, NHS North Central London ICB launched Consultant Connect, we discuss with the senior programme manager from Enfield Borough Directorate how the project is performing.
- Consultant Connect

Consultant Connect was rolled out at pace in partnership with NHS North Central London ICB to support key services during the start of the COVID-19 pandemic. In June, three months after the launch, we discussed the success of the partnership with Stephen Wells, Senior Programme Manager from Enfield Borough Directorate, NHS North Central London ICB. To read the full conversation, please click here.

Now, another three months on, we are going to take a look at what else the project has achieved since it launched six months ago.

NHS Area Case Study: Enfield – project update & expansion plans - Consultant Connect

6 months since launch…

 

75% of Enfield clinicians downloaded the Consultant Connect App.

Telephone Advice & Guidance

  • 2,000 calls placed
  • 96% average connection rate
  • 29 seconds average connection time
  • 4 minutes 30 seconds average call length

Photo and Messaging Advice & Guidance

  • 700 messages sent for A&G
  • Over 600 messages sent for Dermatology A&G

 

Initially, the project launched with access to NHS consultants from the National Consultant Network (NCN) only. This was to ensure that the project could be rolled out quickly, early on in the pandemic. Since June, we have gradually brought on local specialist teams and now 12 local teams from hospitals in North Central London are on board.

We asked Stephen Wells what factors have contributed to the project’s success. He told us:

‘Sending regular email updates to remind the clinicians and practice managers of the services available such as when new specialities are added locally. Sharing success stories, which flowed without any prompting! As well as regular training sessions such as webinars.’

Kat James, who manages Consultant Connect’s partnership with NHS North Central London ICB explains what has contributed to this project’s quick success. She told us:

This project was one of the fastest ramp of any of our Advice & Guidance projects. One of the success factors is the way the ICB committed to this. The PCN leads were brilliant at supporting their clinicians with mobilisation and sharing success stories.’

 

Future expansion of the Consultant Connect service

Stephen and his team have identified the following areas to also use Consultant Connect:

  • Mental Health
  • Urgent Care – including pan London work re: NHS 111, paramedic use and UT
  • Paediatrics -including Enfield Specialist Asthma Nurse for Children
  • Consultant to a GP – enable consultants to speak to a local GP about a patient referral
  • Care Homes – local Care Homes access

 

 

 

Click here to read a PDF Stephen Wells’ presentation that he has kindly agreed for us to share. Alternatively, you can view this by clicking through the slideshow below:

Related case studies

GP case study: Answering SCAS calls

GP case study: Answering SCAS calls

Dr Simon Hodes describes how answering Telephone Advice & Guidance calls from 999 ambulance crews and clinical support desk staff saves NHS resources.

Suspected Head & Neck Cancer Messaging service

Suspected Head & Neck Cancer Messaging service

We caught up with the Lead Head & Neck and Thyroid Clinical Nurse Specialist who manages the line, and a GP to find out more about the Suspected Head & Neck Cancer messaging service in North Central London ICB.

How Consultant Connect is transforming tissue viability referrals in South Warwickshire

How Consultant Connect is transforming tissue viability referrals in South Warwickshire

The Tissue Viability Photo Messaging service enables clinicians within South Warwickshire University NHS Foundation Trust to securely send high-quality patient images to the Tissue Viability Team.

How accessing Consultant Connect from a computer is supporting clinicians in Powys Teaching Health Board

How accessing Consultant Connect from a computer is supporting clinicians in Powys Teaching Health Board

We spoke with Hannah Meredith to discuss how the Desktop Calling feature allows her to access timely advice in an area with poor mobile signal.

- Consultant Connect

Contact us

For more information about how we work with commissioners, hospitals and mental health trusts to improve patient care, please get in touch.

- Consultant Connect

Join a webinar

Listen to health experts from the comfort of your desk as we bring the experts to you in our series of online webinars.

- Consultant Connect

Join our mailing list

Join our mailing list and we'll keep you informed of our latest blogs, project news, and upcoming webinar dates and topics.

Contact us

Permissions

You can view our Terms & Conditions here.

Most Read Articles

Guest blog | Enhancing Holistic Care: How Consultant Connect Supports the NHS in Treating Mind and Body

Addressing both mental and physical health is crucial for providing comprehensive care in today’s healthcare landscape. Jill Lockett, managing partner at SHINE Executive Coaching & Consultancy and former managing director at King’s Health Partners Academic Health Sciences Centre shares insights gleaned from Consultant Connect’s recent panel discussion she chaired on integrating physical and mental health care:

read more
Suspected Head & Neck Cancer Messaging service

The Suspected Head & Neck Cancer messaging service was launched in May 2023 to all clinicians in North Central London ICB. We caught up with the Lead Head & Neck and Thyroid Clinical Nurse Specialist who manages the line, and a GP who used the line to find out more.

read more
Consultant Connect
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.