Consultants case study: a Trust’s view

One of the most common questions we encounter when discussing Phone Advice & Guidance is “what do the consultants think about it?” We sent a film crew to NGH to ask exactly that question.

Consultants case study: a Trust’s view

Our project at Northampton General Hospital NHS Trust (NGH) has been running since December 2016 and is having a really positive impact on patient care. Local primary care clinicians are able to use Consultant Connect’s rapid Telephone Advice & Guidance for 11 specialties and are usually connected with NGH specialists in 32 seconds (local average). To date, approximately 48% of calls to elective care have resulted in patients avoiding an admission or referral. In addition, 31% of calls to acute care show that the patient was treated out of hospital or was navigated to a clinic or outpatient facility. This is fantastic for patients and good news for the Trust and commissioners too.

One of the most common questions we encounter when discussing Telephone Advice & Guidance is “what do the consultants think about it?” We sent a film crew to NGH to ask exactly that question. The short film features interviews with consultants from cardiology, care of the elderly, gastroenterology and respiratory specialties. It also includes comments from the Deputy COO of the Trust, who has been involved in the project from the initial idea to delivery.

Related case studies

Mental Health case study

Mental Health case study

Petrina Douglas-Hall, Medicines Information Manager, describes how answering a Telephone Advice & Guidance call from a GP helped with the management of a patient with depression and disturbed sleep.

GP case study: Gastroenterology

GP case study: Gastroenterology

A GP in Wiltshire gets rapid Gastroenterology Telephone Advice & Guidance from Royal United Hospitals Bath NHS Foundation Trust.

Nurse case study: Gynaecology and Respiratory Medicine

Nurse case study: Gynaecology and Respiratory Medicine

A Practice Nurse & Prescriber (who wishes to remain anonymous) describes how she uses Telephone Advice & Guidance via Consultant Connect to help her patients.

Nurse case study: Telederm

Nurse case study: Telederm

Kirsty Wilkinson, a Nurse Practitioner in NHS Tayside Health Board, describes how she uses PhotoSAF on the Consultant Connect App to help her patients.

Contact us

For more information about how we work with commissioners, hospitals & mental health trusts to improve patient care, please get in touch.

Join a webinar

Listen to health experts from the comfort of your desk as we bring the experts to you in our series of online webinars.

Join our mailing list

Join our mailing list and we'll keep you informed of our latest blogs, project news, and upcoming webinar dates and topics.

Recent tweets

Contact us

Permissions

You can view our Terms & Conditions here.

Most Read Articles

Consultant Connect in Scientific Journal

Consultant Connect has been included in a new ‘first of its kind’ scientific article ‘Development and rapid evaluation of services to support the physical health of people using psychiatric inpatient units during the COVID-19 pandemic: study protocol’ published by Williams et al. with Implementation Science Communications.

read more