Consultants case study: a Trust’s view

One of the most common questions we encounter when discussing Phone Advice & Guidance is “what do the consultants think about it?” We sent a film crew to NGH to ask exactly that question.

Consultants case study: a Trust’s view

Our project at Northampton General Hospital NHS Trust (NGH) has been running since December 2016 and is having a really positive impact on patient care. Local primary care clinicians are able to use Consultant Connect’s rapid Telephone Advice & Guidance for 11 specialties and are usually connected with NGH specialists in 32 seconds (local average). To date, approximately 48% of calls to elective care have resulted in patients avoiding an admission or referral. In addition, 31% of calls to acute care show that the patient was treated out of hospital or was navigated to a clinic or outpatient facility. This is fantastic for patients and good news for the Trust and commissioners too.

One of the most common questions we encounter when discussing Telephone Advice & Guidance is “what do the consultants think about it?” We sent a film crew to NGH to ask exactly that question. The short film features interviews with consultants from cardiology, care of the elderly, gastroenterology and respiratory specialties. It also includes comments from the Deputy COO of the Trust, who has been involved in the project from the initial idea to delivery.

Related case studies

GP case study: Teledermatology

GP case study: Teledermatology

Dr Claire Kendrick discusses how she uses IG secure clinical photography (PhotoSAF) on the Consultant Connect App to take pictures of skin conditions.

Nurse case study: Gynaecology and Respiratory Medicine

Nurse case study: Gynaecology and Respiratory Medicine

A Practice Nurse & Prescriber (who wishes to remain anonymous) describes how she uses Telephone Advice & Guidance via Consultant Connect to help her patients.

GP case study: Teledermatology

GP case study: Teledermatology

Dr Clive Anggiansah, a GP in Bexley CCG, discusses how he uses Safe Clinical Photography (PhotoSAF) via the Consultant Connect App to benefit his patients.

GP case study: Rheumatology

GP case study: Rheumatology

A GP in Lambeth used Telephone Advice & Guidance to get A&G from the Rheumatology Team at her local trust for an elderly patient with swollen lower legs and joint pain.

Contact us

For more information about how we work with commissioners, hospitals & mental health trusts to improve patient care, please get in touch.

Join a webinar

Listen to health experts from the comfort of your desk as we bring the experts to you in our series of online webinars.

Join our mailing list

Join our mailing list and we'll keep you informed of our latest blogs, project news, and upcoming webinar dates and topics.

Recent tweets

Contact us

Permissions

You can view our Terms & Conditions here.

Most Read Articles

5 ways COVID affected NHS Advice & Guidance

We wrote recently about the “new normal” in healthcare. In our view, technologies which help patients avoid physical appointments are here to stay. Here’s how Advice and Guidance changed to become a central part of the new landscape…

read more