Consultants case study: a Trust’s view
Our project at Northampton General Hospital (NGH) has been running since December 2016 and is having a really positive impact on patient care. Local GPs are able to use Consultant Connect’s immediate Phone Advice & guidance for 9 specialties and are usually connected with NGH specialists in 34 seconds (local average). To date, approximately 60% of calls have resulted in patients avoiding an unnecessary trip to hospital. This is fantastic for patients and good news for the Trust and commissioners too.
One of the most common questions we encounter when discussing Phone Advice & Guidance is “what do the consultants think about it?” We sent a film crew to NGH to ask exactly that question. The short film features interviews with consultants from cardiology, care of the elderly, gastroenterology and respiratory specialties. It also includes comments from the Deputy COO of the Trust, who has been involved in the project from the initial idea to delivery.
Related case studies
NHS England has published a QIPP Case Study on our Phone Advice & Guidance project in North East Essex.
In this article Dr Griffiths reflects on the inspirational nature of Sunderland’s Ambulatory Emergency Care (AEC) project.
Michael Muir, Clinical Stroke Lead and paramedic at the Scottish Ambulance Service, describes how he uses Phone Advice & Guidance to speak to consultants at Ninewells Hospital at NHS Tayside ...
A GP in Milton Keynes CCG prevents an emergency situation for an ill baby by using Phone A&G from her local trust, Milton Keynes University Hospital NHS Foundation Trust.
For more information about how we work with commissioners, hospitals & mental health trusts to improve patient care, please get in touch.
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