Consultants case study: a Trust’s view
Our project at Northampton General Hospital (NGH) has been running since December 2016 and is having a really positive impact on patient care. Local GPs are able to use Consultant Connect’s immediate Phone Advice & guidance for 9 specialties and are usually connected with NGH specialists in 34 seconds (local average). To date, approximately 60% of calls have resulted in patients avoiding an unnecessary trip to hospital. This is fantastic for patients and good news for the Trust and commissioners too.
One of the most common questions we encounter when discussing Phone Advice & Guidance is “what do the consultants think about it?” We sent a film crew to NGH to ask exactly that question. The short film features interviews with consultants from cardiology, care of the elderly, gastroenterology and respiratory specialties. It also includes comments from the Deputy COO of the Trust, who has been involved in the project from the initial idea to delivery.
Related case studies
A GP in South Warwickshire CCG used Phone Advice & Guidance to get A&G from South Warwickshire NHS Foundation Trust, and gets great results for a diabetes patient.
Find out why our project in Somerset features in the NHS England’s Elective Care Transformation Programme’s “Gastroenterology Elective Care Handbook & Case Studies.”
This feature, created by HSJ in co-operation with Luton & Dunstable University Hospital, shares key ingredients for meeting the Four-Hour A&E target successfully.
A GP in Lambeth used Phone Advice & Guidance to get A&G from the Rheumatology Team at her local trust for an elderly patient with swollen lower legs and joint pain.
For more information about how we work with commissioners, hospitals & mental health trusts to improve patient care, please get in touch.
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Consultant Connect Ltd
One St Aldates, Oxford, OX1 1DE
Company registered in England & Wales.
Company number 09488206
01865 261 467