Consultants case study: a Trust’s view
Our project at Northampton General Hospital (NGH) has been running since December 2016 and is having a really positive impact on patient care. Local GPs are able to use Consultant Connect’s immediate Phone Advice & guidance for 9 specialties and are usually connected with NGH specialists in 34 seconds (local average). To date, approximately 60% of calls have resulted in patients avoiding an unnecessary trip to hospital. This is fantastic for patients and good news for the Trust and commissioners too.
One of the most common questions we encounter when discussing Phone Advice & Guidance is “what do the consultants think about it?” We sent a film crew to NGH to ask exactly that question. The short film features interviews with consultants from cardiology, care of the elderly, gastroenterology and respiratory specialties. It also includes comments from the Deputy COO of the Trust, who has been involved in the project from the initial idea to delivery.
Related case studies
Dr Barnes, a consultant in Sunderland, answers a Phone Advice & Guidance call and avoids an admission for an elderly patient.
A GP in South Warwickshire CCG used Phone Advice & Guidance to get A&G from South Warwickshire NHS Foundation Trust, and gets great results for a diabetes patient.
Dr Patrick Davey, a consultant on the National Consultant Network, answers GP Phone Advice & Guidance calls from around the UK. This includes calls from Southwark GPs.
Dr Claire Kendrick discusses how she uses Safe Clinical Photography (PhotoSAF) on the Consultant Connect App to take pictures of skin conditions.
For more information about how we work with commissioners, hospitals & mental health trusts to improve patient care, please get in touch.
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