Consultants case study: a Trust’s view

One of the most common questions we encounter when discussing Phone Advice & Guidance is “what do the consultants think about it?” We sent a film crew to NGH to ask exactly that question.

Consultants case study: a Trust’s view

Our project at Northampton General Hospital NHS Trust (NGH) has been running since December 2016 and is having a really positive impact on patient care. Local primary care clinicians are able to use Consultant Connect’s rapid Telephone Advice & Guidance for 11 specialties and are usually connected with NGH specialists in 32 seconds (local average). To date, approximately 48% of calls to elective care have resulted in patients avoiding an admission or referral. In addition, 31% of calls to acute care show that the patient was treated out of hospital or was navigated to a clinic or outpatient facility. This is fantastic for patients and good news for the Trust and commissioners too.

One of the most common questions we encounter when discussing Telephone Advice & Guidance is “what do the consultants think about it?” We sent a film crew to NGH to ask exactly that question. The short film features interviews with consultants from cardiology, care of the elderly, gastroenterology and respiratory specialties. It also includes comments from the Deputy COO of the Trust, who has been involved in the project from the initial idea to delivery.

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Consultant case study: Elderly Care

Consultant case study: Elderly Care

Dr Barnes, a consultant in Sunderland, answers a Phone Advice & Guidance call and avoids an admission for an elderly patient.

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This feature, created by HSJ in co-operation with NHS Tayside Health Board, explains why the Scottish Health Board rolled out a system that provides GPs and paramedics with immediate advice and ...

The impact of networks in supporting primary care

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This feature, created by HSJ in co-operation with NHS Heywood, Middleton and Rochdale CCG and East Suffolk and North Essex Foundation Trust shares the impact of networks in supporting primary care.

Consultants case study: a Trust’s view

Consultants case study: a Trust’s view

In this video, consultants from Western Sussex Hospitals NHS Foundation Trust share their thoughts on the benefits of using the Phone Advice & Guidance service.

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