Consultants case study: a Trust’s view

One of the most common questions we encounter when discussing Phone Advice & Guidance is “what do the consultants think about it?” We sent a film crew to NGH to ask exactly that question.

Consultants case study: a Trust’s view

Our project at Northampton General Hospital NHS Trust (NGH) has been running since December 2016 and is having a really positive impact on patient care. Local primary care clinicians are able to use Consultant Connect’s rapid Telephone Advice & Guidance for 11 specialties and are usually connected with NGH specialists in 32 seconds (local average). To date, approximately 48% of calls to elective care have resulted in patients avoiding an admission or referral. In addition, 31% of calls to acute care show that the patient was treated out of hospital or was navigated to a clinic or outpatient facility. This is fantastic for patients and good news for the Trust and commissioners too.

One of the most common questions we encounter when discussing Telephone Advice & Guidance is “what do the consultants think about it?” We sent a film crew to NGH to ask exactly that question. The short film features interviews with consultants from cardiology, care of the elderly, gastroenterology and respiratory specialties. It also includes comments from the Deputy COO of the Trust, who has been involved in the project from the initial idea to delivery.

Related case studies

GP case study: Gastroenterology

GP case study: Gastroenterology

A GP in Greater Glasgow and Clyde Health Board avoids an acute admission for a patient with inflammatory bowel disease by using Phone A&G to speak to a gastroenterologist from his local hospital.

Area Case Study: Community Provided Dermatology

Area Case Study: Community Provided Dermatology

In this article we take a closer look at NHS Birmingham and Solihull CCG’s innovative teledermatology services set up before COVID-19. These services are now proving perfect for the sudden need ...

GP case study: Vascular Surgery

GP case study: Vascular Surgery

A GP in Somerset CCG avoids admission for a Peripheral Vascular Disease patient by using the Consultant Connect App to get Phone A&G from specialists at his local trust.

GP case study: Rheumatology

GP case study: Rheumatology

A GP in Lambeth used Phone Advice & Guidance to get A&G from the Rheumatology Team at her local trust for an elderly patient with swollen lower legs and joint pain.

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