Consultants case study: a Trust’s view

One of the most common questions we encounter when discussing Phone Advice & Guidance is “what do the consultants think about it?” We sent a film crew to NGH to ask exactly that question.

Consultants case study: a Trust’s view

Our project at Northampton General Hospital NHS Trust (NGH) has been running since December 2016 and is having a really positive impact on patient care. Local primary care clinicians are able to use Consultant Connect’s rapid Telephone Advice & Guidance for 11 specialties and are usually connected with NGH specialists in 32 seconds (local average). To date, approximately 48% of calls to elective care have resulted in patients avoiding an admission or referral. In addition, 31% of calls to acute care show that the patient was treated out of hospital or was navigated to a clinic or outpatient facility. This is fantastic for patients and good news for the Trust and commissioners too.

One of the most common questions we encounter when discussing Telephone Advice & Guidance is “what do the consultants think about it?” We sent a film crew to NGH to ask exactly that question. The short film features interviews with consultants from cardiology, care of the elderly, gastroenterology and respiratory specialties. It also includes comments from the Deputy COO of the Trust, who has been involved in the project from the initial idea to delivery.

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GP case study: Telederm

GP case study: Telederm

Dr Claire Kendrick discusses how she uses IG secure clinical photography (PhotoSAF) on the Consultant Connect App to take pictures of skin conditions.

GP case study: Neurology

GP case study: Neurology

A GP in North East Essex uses Telephone Advice & Guidance and speaks to a consultant on the National Consultant Network to help an elderly patient.

National Network case study: Haematology

National Network case study: Haematology

Dr Manmit Kaur, a consultant on the National Consultant Network, answers a GP's Telephone Advice & Guidance call - avoiding an unnecessary referral for a patient.

Doctors on speed dial

Doctors on speed dial

The Guardian uncovers the cutting-edge tech transforming healthcare in this feature created in co-operation with the Royal United Hospitals Bath and NHS Bath and North East Somerset CCG.

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