5 minutes with…our Group Customer Success Director

Published: 16th March 2023
In this article, we catch up with Emma Berresford, Group Customer Success Director at Consultant Connect, to learn more about her role and how she supports the NHS.
5 minutes with…one of our Account Managers - Consultant Connect
5 Minutes With…

Emma Berresford

Group Customer Success Director at Consultant Connect

Supporting Health Boards, ICS’, ICBs, Primary Care and Secondary Care teams across the NHS

Why did you start working at Consultant Connect? Was it purely by chance or by design? 

I started working at Consultant Connect in December 2021. I had worked with Lucy Sammons, our Chief Operating Officer, in a previous role and we stayed in touch so that’s how I found out about an opportunity to work at Consultant Connect.

What memorable moments have you had during your time here at Consultant Connect?

There are many to choose from! I’d say that working on our projects across the whole of NHS Wales and seeing them grow from strength to strength within the last 2 years has been really rewarding.

Working within the healthcare sector, what do you find to be the most rewarding aspect?

The most rewarding part of working within the healthcare sector and working at Consultant Connect, I would say, is that we are giving clinicians access to relevant advice and tools that help them day-to-day which ultimately improves patient care.

For those who don’t know, what do you do and what impact does your department have at Consultant Connect?

I am Group Customer Success Director, I head up a team of Customer Success Leads, Account Managers and Account Executives within the Account Management team. We take a consultative approach and collaborate with our NHS partners, to understand local priorities, objectives and pressure points to develop bespoke strategies and tactics to raise awareness and encourage uptake of the service.

Tell us about yourself outside of work?

I have two young children which definitely keep me busy. I also love to travel and discover new places and eat good food along the way!

What would you like new starters at Consultant Connect to know about working here?

I would say there is a real sense of empowerment and drive at Consultant Connect. There are a mix of personalities within the team environment – there’s always someone with expertise in a certain area who is happy to help get stuck in joining meetings and supporting the team along the way. There’s a strong sense of ‘team spirit’ amongst us all which is always really inspiring!

Find out more about us, meet the Consultant Connect Team.

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