GP case study: Dermatology

Dr Karen Grossmark, a GP at PHGH Doctors in Barnet describes why she finds Photo Advice & Guidance a brilliant tool and how she uses it to improve patient care.

“At the same time as working as an education tool for the GP using the service, the patient gets a diagnosis and treatment all within hours of them contacting their GP.” Dr Karen Grossmark

 

GP case study: Dermatology

Dr Karen Grossmark, a GP at PHGH Doctors in Barnet describes why she finds Photo Advice & Guidance a brilliant tool and how she uses it to improve patient care.

Dr Grossmark has been a GP for 28 years but before Consultant Connect was introduced to the Barnet directorate of NHS North Central London CCG in May 2020, she had never sent photos to consultants for Advice & Guidance. Having had access to Consultant Connect for only one month, she already refers to the service as a “Game Changer”.

Dr Grossmark speaks very positively of Photo Advice & Guidance and finds the rapid response time extremely helpful:

“It’s brilliant, quick and efficient”.

“At the same time as working as an education tool for the GP using the service, the patient gets a diagnosis and treatment all within hours of them contacting their GP”.

Dr Grossmark shares a recent example of when she used Photo Advice & Guidance to benefit a patient:

A patient came to see Dr Grossmark “with a rash on their knees and feet, which was being treated as if it were psoriasis but was not getting any better.”

Dr Grossmark “took photos of the rash via the Consultant Connect App and sent them to an NHS dermatology consultant for advice. The dermatologist was able to diagnose the rash as lichenified eczema and steroid cream was suggested”.

How Photo Advice & Guidance helped:

The rapid service meant that “the dermatologist was able to provide the correct diagnosis and the correct treatment. Within 3 days the patient’s rash had settled”.

Click here to view and download a PDF version of this case study.

Related case studies

Video case study: Telederm via the Consultant Connect App and e-RS

Video case study: Telederm via the Consultant Connect App and e-RS

60% of submitted cases do not need to be seen by Dermatology Services in Dorset. Watch this video to find out more.

National Network case study: Cardiology

National Network case study: Cardiology

Dr Davey, a consultant on the National Consultant Network, answers a GP's Telephone Advice & Guidance call - preventing a possible stroke for a patient.

Consultants case study: a Trust’s view

Consultants case study: a Trust’s view

One of the most common questions we encounter when discussing Phone Advice & Guidance is “what do the consultants think about it?” We sent a film crew to NGH to ask exactly that question.

GP case study: Telederm

GP case study: Telederm

Dr Catherine Napper, a locum GP in NHS Bath and North East Somerset, Swindon and Wiltshire CCG, explains why she thinks using the PhotoSAF feature on the Consultant Connect App is beneficial to both her patients and herself.

Contact us

For more information about how we work with commissioners, hospitals & mental health trusts to improve patient care, please get in touch.

Join a webinar

Listen to health experts from the comfort of your desk as we bring the experts to you in our series of online webinars.

Join our mailing list

Join our mailing list and we'll keep you informed of our latest blogs, project news, and upcoming webinar dates and topics.

Recent tweets

Contact us

Permissions

You can view our Terms & Conditions here.

Most Read Articles

How to help your Junior Doctors

If the NHS is to attract and maintain the best staff to care for its patients, urgent steps need to be taken to support and motivate the junior doctors who work within it. That’s where professional-to-professional advice systems come in.

read more
Consultant Connect & System EROC

As an established NHS data stakeholder, we have extended our existing collaborations with NHS England to work closely with the EROC team to support the new coding and reporting requirements. Find out how…

read more
How Dermatology is changing

Dr Nambi shares his experience of how dermatology pathways and practices have evolved over the last 12 months, and how the Consultant Connect teledermatology service together with dermoscopy has helped improve the quality of referrals, whilst reducing demand on secondary care throughout the pandemic

read more
3 examples of successful accelerator bids

NHS England and NHS Improvement introduced an ‘Elective Recovery – Accelerator Systems proposal’ in April 2021. In this article, we share how ‘Accelerator Systems’ are using Consultant Connect to restore activity.

read more