GP case study: Paediatrics

A GP in Milton Keynes CCG prevents an emergency situation for an ill baby by using Phone A&G from her local trust, Milton Keynes University Hospital NHS Foundation Trust.

“It is quick and efficient, so time is saved on a busy day! The advice you get is precise and given by very experienced clinicians in whichever speciality. I highly recommend it.” Dr Kalilani-Themuka

GP case study: Paediatrics

Dr Margaret Kalilani-Themuka works at the Brooklands Health Centre in Milton Keynes CCG. The surgery has had access to Phone Advice & Guidance, provided by Consultant Connect and commissioned by the CCG, since September 2017. She has been a GP for 36 years and uses the service to contact consultants at Milton Keynes University Hospital NHS Foundation Trust. 

We asked Dr Kalilani-Themuka how she used to contact specialists before Phone Advice & Guidance was available to her:
“I phoned the hospital and looked around for who was senior enough and available in the department to advise me. it was time consuming.”

Dr Kalilani-Themuka finds Phone Advice & Guidance “a better tool” because:

“It is quick and efficient, so time is saved on a busy day! The advice you get is precise and given by very experienced clinicians in whichever specialty. I highly recommend it.”

Below is a recent example of a clinical issue regarding a baby with low oxygen saturation that prompted Dr Kalilani-Themuka to use the Phone Advice & Guidance service.
“I saw a baby who was relatively well. He had a slight cold but the mother was worried. The examination was largely uninformative apart from an oxygen saturation of 82%. I tried different oximeters but the sats were still low.”

How Phone A&G helped:
“I decided to discuss my findings with a paediatrician who immediately told me to send the child in! The child ended up in hospital for four days and was treated for the infection on site. The point is, apart from the low sats, the baby was as good as normal. Using Phone Advice & Guidance that day was crucial. If I hadn’t had the conversation with the specialist, it’s very likely that the baby would have ended up as a 999 call from home later.”

Click here to view and download PDF version of this case study.

Related case studies

GP case study: Teledermatology via the Consultant Connect App

GP case study: Teledermatology via the Consultant Connect App

In this video, GPs in Solihull explain how using Photo A&G through the Consultant Connect App allows them to share images directly with a community GPER.

GP case study: Orthopaedics

GP case study: Orthopaedics

Dr Manjushree Pande details how the NHS Doncaster CCG Telephone Advice & Guidance service enables her to speak to consultants at Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust.

GP case study: Haematology

GP case study: Haematology

Dr Anuradha Giri outlines her experience of using rapid Telephone Advice & Guidance to discuss patient cases with consultants at Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust.

GP and Consultant case study: Cardiology

GP and Consultant case study: Cardiology

Dr Patrick Davey, a consultant on the National Consultant Network, answers GP Phone Advice & Guidance calls from around the UK. This includes calls from Southwark GPs.

Contact us

For more information about how we work with commissioners, hospitals & mental health trusts to improve patient care, please get in touch.

Join a webinar

Listen to health experts from the comfort of your desk as we bring the experts to you in our series of online webinars.

Join our mailing list

Join our mailing list and we'll keep you informed of our latest blogs, project news, and upcoming webinar dates and topics.

Recent tweets

Contact us

Permissions

Terms & Conditions

You can view our Terms & Conditions here.

Most Read Articles

Using out-of-area NHS consultants to support Advice & Guidance

One of the biggest challenges for hospitals delivering an Advice & Guidance service is staffing it. Whether the requests come in from GPs by phone or in writing, most clinicians are expected to respond whilst also doing their day job. This can mean using consultant admin time, for example, to squeeze in advice & guidance […]

read more
NHS Business Case Example

Writing a strong NHS business case for Advice & Guidance can make all the difference. That’s why we are sharing this real-life example.

read more
Still the easiest bit of the NHS Long Term Plan?

When the NHS LTP was published we recommended that local commissioners and Trusts could approach the challenge by looking for the easiest bits of the plan to gain quick, high-impact wins. Nine months on, we reflect on these recommendations.

read more

Find Us

Consultant Connect Ltd
One St Aldates, Oxford, OX1 1DE
Company registered in England & Wales.
Company number 09488206

Press Contact
hello@consultantconnect.org.uk
01865 261 467

Copyright © Consultant Connect Ltd | Site by Herd