Information for paramedics across the
Welsh Ambulance Services NHS Trust
Please click on an option below to quickly navigate:
How to use Consultant Connect
- Welsh Ambulance Services NHS Trust – Consultant Connect User Guide
- Sign In (to the Consultant Connect App)
- Making a phone call using a radio handset
- Frequently Asked Questions
Hints & Tips
Consultant Connect suggestion box
Results since launch
The Consultant Connect service in WAST is achieving great results. Join your colleagues already using the service, and download the free Consultant Connect App from the App Store or Google Play. If you have any questions relating to the service, please contact us by email at email@example.com or call us on 01865 261 467.
WAST – User Guide
This guide is designed to provide you, and paramedics across Wales, with all the information needed to make the most out of the service. If you have any questions relating to the service, please contact us by email at firstname.lastname@example.org or call us on 01865 261 467.
Sign In (to the Consultant Connect App)
Using a radio handset
If you experience mobile phone signal issues in rural locations or are unable to use the app, you can access Telephone Advice & Guidance by calling the Consultant Connect Dial-In Number that relates to your Health Board area.
If you do not know your Dial-In Number, please contact us by email at email@example.com or call us on 01865 261 467.
Paramedic case study
“As a solo responder, being able to liaise with other professional services has helped in my day-to-day job. I would encourage colleagues to use this service, and it’s straightforward to report outcomes.” Steven Evans, Paramedic at the Welsh Ambulance Services NHS Trust.
5 minutes with a Paramedic
“[The Consultant Connect App] provides easier access for us to communicate with receiving hospitals / treatment centres. This has been really helpful as the procedures have regularly changed throughout different stages of the pandemic.” Sion Breese, Paramedic at the Welsh Ambulance Services NHS Trust.
Clinician and Patient Experiences are better…
“It provides easier access for us to communicate with receiving hospitals/treatment centres. This has been really helpful as the procedures have regularly changed throughout different stages of the pandemic.”
“The App is an invaluable tool to support both my decision making and
to ensure the patient is on the right pathway for their individual care needs.”
“I think this is an excellent app which gives clinicians fast and easy access to all the numbers they need on a regular basis.”
Hints & Tips
Click the images below to download our hints & tips guides to help you make the most of the Consultant Connect service in Wales.
Frequently Asked Questions
1. I have forgotten my password, what should I do?
To reset your password, click here.
2. I work across multiple Health Board areas, can these be added to my Consultant Connect App?
Yes. Log in to the app and tap the ‘Profile’ tab. Then, tap ‘Request Organisation Change’ and follow the simple steps to gain access. Once complete, you will be able to view the areas in the ‘Profile’ tab of the app and simply toggle between your chosen Health Board areas.
3. I sometimes work in rural areas where the signal is quite poor, is there another way to access the service?
Yes. If you are unable to make a call via the app, you can access Telephone Advice & Guidance by calling your Health Board’s unique Dial-In Number from any phone, including a radio handset. If you do not know your Health Board’s unique Dial-In Number, please email firstname.lastname@example.org or call us on 01865 261 467.
4. Who do I contact for support relating to Consultant Connect?
If you have any questions or require support for the Consultant Connect service, please email email@example.com or call us on 01865 261 467.
Welcome to our suggestion box!
We will use your feedback to further develop our services.
For more information about how we work with commissioners, hospitals & mental health trusts to improve patient care, please get in touch.
Join a webinar
Listen to health experts from the comfort of your desk as we bring the experts to you in our series of online webinars.
Join our mailing list
Join our mailing list and we'll keep you informed of our latest blogs, project news, and upcoming webinar dates and topics.
Most Read Articles
New service: Emotional Wellness App for patients in South Yorkshire
GPs in South Yorkshire and Bassetlaw Integrated Case System (SYB ICS) have been able to offer patients access to the Teladoc myStrength Emotional Wellness App from Consultant Connect. The app is commissioned by SYB ICS in partnership with Barnsley, Doncaster, Rotherham and Sheffield CCGs for people living in these areas, so is free to practices and patients in the area.
Referral Triage | Outcomes and Impact
It’s well known that triaging all incoming referrals ensures the right pathways first time. But resourcing this approach can be tricky, especially if areas are also working through backlogs of referrals. Our Referral Triage service has been supporting systems across the country. This blog article reveals outcomes and impact for over 20,000 referral cases across 14 specialties.
Consultant Connect meets operational / planning guidance 2022/23
Consultant Connect can help you meet the NHS priorities set out in the latest operational/planning guidance 2022/23. Solutions can be implemented very quickly and configured in a variety of ways to support your operational needs, plus all Advice & Guidance and triage activity data is captured and can be directly submitted to NHSE as part of your EROC data set.
Patient leaflet - What is Advice & Guidance and how is it used for patients?
This document includes information for NHS patients about what Advice & Guidance is and how GPs are using Advice & Guidance to get the best care for their patients.
Ambulance services using Consultant Connect to improve communication
These four Ambulance services have all embraced the use of Consultant Connect’s communication platform to enhance their services, making things easier for their staff and most importantly, improving the patient’s experience.
NHSX highlights Consultant Connect impact on elective recovery
Following on from the elective recovery tech fund being made available via NHSE’s Targeted Investment Fund (TIF), NHSX has published a new directory: ‘Digital products that assist in elective recovery’. Consultant Connect is featured.