Information for ambulance clinicians across the
Welsh Ambulance Services NHS Trust
Please click on an option below to quickly navigate:
How to use Consultant Connect
- Welsh Ambulance Services NHS Trust – Consultant Connect User Guide
- Sign In (to the Consultant Connect App)
- Making a phone call using a radio handset
- Frequently Asked Questions
Hints & Tips
Consultant Connect suggestion box
Results since launch
The Consultant Connect service in WAST is achieving great results. Join your colleagues already using the service, and download the free Consultant Connect App from the App Store or Google Play. If you have any questions relating to the service, please contact us by email at email@example.com or call us on 01865 261 467.
WAST – User Guide
This guide is designed to provide you, and ambulance clinicians across Wales, with all the information needed to make the most out of the service. If you have any questions relating to the service, please contact us by email at firstname.lastname@example.org or call us on 01865 261 467.
Sign in (to the Consultant Connect App)
If you have yet to sign up to the Consultant Connect service, watch our short video, and download the free Consultant Connect App (from the App Store or Google Play). To start using the service, open the app on your phone, and follow the simple steps to sign up. Please note that only devices running on an Apple operating system (iOS) of 15 and above or an Android operating system of 11 and above will support the Consultant Connect App.
Using a radio handset
If you experience mobile phone signal issues in rural locations or are unable to use the app, you can access Telephone Advice & Guidance by calling the Consultant Connect Dial-In Number that relates to your Health Board area.
If you do not know your Dial-In Number, please contact us by email at email@example.com or call us on 01865 261 467.
Paramedic case study
“As a solo responder, being able to liaise with other professional services has helped in my day-to-day job. I would encourage colleagues to use this service, and it’s straightforward to report outcomes.” Steven Evans, Paramedic at the Welsh Ambulance Services NHS Trust.
5 minutes with a Paramedic
“[The Consultant Connect App] provides easier access for us to communicate with receiving hospitals / treatment centres. This has been really helpful as the procedures have regularly changed throughout different stages of the pandemic.” Sion Breese, Paramedic at the Welsh Ambulance Services NHS Trust.
5 minutes with a Paramedic
“The bypass numbers, when available, allow us to contact a GP surgery directly and bypass their reception. They are on the app and are of immense use as they reduce time spent on scene waiting for GP callbacks. This means we have time to see more patients, reducing patients’ ambulance wait times.” Marcus Viggers, Paramedic at the Welsh Ambulance Services NHS Trust.
Clinician and Patient Experiences are better…
Rudi Lewis, Emergency Medical Technician, WAST
‘Gets the results I am after every time!’
Susan Wallace, WAST Paramedic
‘Good to have all the numbers on one app, saves saving them to the phone. Easy to access as a whole.’
‘It provides easier access for us to communicate with receiving hospitals/treatment centres. This has been really helpful as the procedures have regularly changed throughout different stages of the pandemic.’
‘The App is an invaluable tool to support both my decision making and
to ensure the patient is on the right pathway for their individual care needs.’
‘I think this is an excellent app which gives clinicians fast and easy access to all the numbers they need on a regular basis.’
Hints & Tips
Click the images below to download our hints & tips guides to help you make the most of the Consultant Connect service in Wales.
Frequently Asked Questions
1. I have forgotten my password; what should I do?
You can reset your password here.
2. I work across multiple Health Board areas, can these be added to my Consultant Connect App?
Yes. Log in to the app and tap the ‘Profile’ tab. Then, tap ‘Request Organisation Change’ and follow the simple steps to gain access. Once complete, you will be able to view the areas in the ‘Profile’ tab of the app and simply toggle between your chosen Health Board areas.
3. I sometimes work in rural areas where the signal is quite poor, is there another way to access the service?
If you have poor mobile phone signal and are unable to use Wi-Fi, you can access Telephone A&G by calling your Health Board’s unique Dial-In Number from any phone. If you do not know your Dial-In Number, please email firstname.lastname@example.org.
If you are unable to use Wi-Fi and your mobile signal is poor, you can use Consultant Connect in your browser to send Messaging queries, including photos, to specialists. Log in using the same credentials you use for the app and select ‘Messages’ from the main menu. If you have any questions, please email email@example.com.
4. Whom do I contact for support relating to Consultant Connect?
For any service/technical queries, please call the Consultant Connect Team on 01865 261467 or email us at firstname.lastname@example.org.
You can see more FAQs here.
Welcome to our suggestion box!
We will use your feedback to further develop our services.
For more information about how we work with commissioners, hospitals and mental health trusts to improve patient care, please get in touch.
Join a webinar
Listen to health experts from the comfort of your desk as we bring the experts to you in our series of online webinars.
Join our mailing list
Join our mailing list and we'll keep you informed of our latest blogs, project news, and upcoming webinar dates and topics.