Paramedic Case Study

Steven Evans works for the Welsh Ambulance Services NHS Trust. He shares an example of when using Consultant Connect helped avoid A&E for an elderly patient.

“As a solo responder, being able to liaise with other professional services has helped in my day-to-day job. I would encourage colleagues to use this service, and it’s straightforward to report outcomes.”

Steven Evans has worked as a paramedic for the Welsh Ambulance Services NHS Trust (WAST) for 36 years. Since May 2020, paramedics across WAST have had access to rapid advice, from specialist clinical teams across NHS Wales, via Consultant Connect.

We asked Steven to share a recent example of when the outcome of a call via the service was ‘not conveyed’ and how this benefitted the patient.

Initial patient presentation

“An elderly patient had recently been discharged following ten days in hospital due to a cerebrovascular accident. Given their history, mobility, gait issues, and the fact they lived at home with their elderly wife, who was also frail, the carer was uncomfortable managing the situation. The situation could not be escalated without an assessment from an Occupational Therapist (OT).”

How Telephone Advice & Guidance helped the patient

“I arrived at the patient’s house and used Consultant Connect to contact the stay well@home team rapidly.

 

Following a lengthy discussion, we received amazing support from an OT who arrived at the patient’s home an hour after contact.

 

They carried out a full assessment at home, and at the same time, we were able to liaise with the Care Services, which resulted in continued care at home for the patient. This was very helpful and a fantastic response from the stay well@home team.

 

This was the best outcome for the patient and their wife as they were able to remain at home instead of being taken to A&E.”

Paramedic’s experience of using Consultant Connect

We asked Steven about his experience of using the Consultant Connect service.

He said, “The Consultant Connect App gives me direct contact with GPs, Primary Percutaneous Coronary Intervention (PPCI), Ambulatory Emergency Care Units (AECUs), Elderly Care Units (ECUs), and Social Services. It’s been an easy tool to use. As a solo responder, being able to liaise with other professional services has helped in my day-to-day job.

 

I would encourage colleagues to use this service, and it’s straightforward to report outcomes.”

Click here to view and download a PDF version of this case study.

Related case studies

5 minutes with a Gynaecologist

5 minutes with a Gynaecologist

Dr Akbar talks to us about her personal experience of answering A&G calls through the Consultant Connect service.

Video case study: Mental Health Phone Advice & Guidance

Video case study: Mental Health Phone Advice & Guidance

48% of calls to the service have resulted in a referral being avoided. Watch this video to find out more.

Consultant case study: Respiratory Medicine

Consultant case study: Respiratory Medicine

Dr Turner is a Respiratory Medicine Consultant in NHS Birmingham and Solihull CCG. Dr Turner answers Telephone Advice & Guidance calls via Consultant Connect, from local GPs.

GP case study: Cardiology

GP case study: Cardiology

A GP in South Warwickshire describes how she uses the free Consultant Connect App to take IG secure photos of ECGs for Advice & Guidance.

Contact us

For more information about how we work with commissioners, hospitals & mental health trusts to improve patient care, please get in touch.

Join a webinar

Listen to health experts from the comfort of your desk as we bring the experts to you in our series of online webinars.

Join our mailing list

Join our mailing list and we'll keep you informed of our latest blogs, project news, and upcoming webinar dates and topics.

Recent tweets

Contact us

Permissions

You can view our Terms & Conditions here.

Most Read Articles

How to help your Junior Doctors

If the NHS is to attract and maintain the best staff to care for its patients, urgent steps need to be taken to support and motivate the junior doctors who work within it. That’s where professional-to-professional advice systems come in.

read more
Consultant Connect & System EROC

As an established NHS data stakeholder, we have extended our existing collaborations with NHS England to work closely with the EROC team to support the new coding and reporting requirements. Find out how…

read more
How Dermatology is changing

Dr Nambi shares his experience of how dermatology pathways and practices have evolved over the last 12 months, and how the Consultant Connect teledermatology service together with dermoscopy has helped improve the quality of referrals, whilst reducing demand on secondary care throughout the pandemic

read more
3 examples of successful accelerator bids

NHS England and NHS Improvement introduced an ‘Elective Recovery – Accelerator Systems proposal’ in April 2021. In this article, we share how ‘Accelerator Systems’ are using Consultant Connect to restore activity.

read more