GP case study: Respiratory

Dr Rachel Smith has been a GP for three years and currently works at Marine and Oakridge Surgery in NHS Dorset CCG.

“Dr Smith used the Consultant Connect service to rapidly speak to a respiratory consultant on the same day, to arrange an urgent appointment for the patient.”

GP case study: Respiratory
Dr Rachel Smith has been a GP for three years and currently works at Marine and Oakridge Surgery in NHS Dorset CCG. Before using Consultant Connect, Dr Smith used to get advice via letters, however she now finds Telephone Advice & Guidance a better tool:
“It’s quicker, same day advice.”
Dr Smith, details how the service helps her in her day-to-day job:
“I use the service to discuss patients with secondary care, often consultants. This avoids admissions, unnecessary referrals and patients coming to harm by waiting a long time for secondary care appointments.”
She went on to say:
“It provides safer patient care and bridges the gap between primary and secondary care.”
Initial Patient Presentation
A male patient who had been experiencing rapidly worsening shortness of breath over the last few months came to see Dr Smith. Dr Smith diagnosed pulmonary fibrosis. The patient didn’t need an admission, but he could not have waited months to be seen in a respiratory clinic. Dr Smith used Consultant Connect to rapidly speak to a consultant at University Hospitals Dorset NHS Foundation Trust.
 

How Telephone Advice & Guidance helped the patient:
By speaking to a respiratory consultant about the patient on the day, the patient avoided an acute admission. Dr Smith got a respiratory secondary care appointment arranged for him within a few weeks, with the necessary investigations carried out before his appointment. Dr Smith advised the patient was “happy he was being seen by a specialist urgently.”

 

How Telephone Advice & Guidance helped the GP:
Dr Smith used the Consultant Connect service to rapidly speak to a respiratory consultant on the same day, to arrange an urgent appointment for the patient.

Click here to view and download a PDF version of this case study.

Related case studies

Consultant case study: Respiratory Medicine

Consultant case study: Respiratory Medicine

Dr Turner is a Respiratory Medicine Consultant in NHS Birmingham and Solihull CCG. Dr Turner answers Telephone Advice & Guidance calls via Consultant Connect, from local GPs.

Video case study: Mental Health Phone Advice & Guidance

Video case study: Mental Health Phone Advice & Guidance

48% of calls to the service have resulted in a referral being avoided. Watch this video to find out more.

GP case study: Podiatry

GP case study: Podiatry

Dr John Gubbay describes how he has used the Consultant Connect platform to get rapid podiatry Photo Advice & Guidance.

GP case study: Telederm

GP case study: Telederm

Dr Claire Kendrick discusses how she uses IG secure clinical photography (PhotoSAF) on the Consultant Connect App to take pictures of skin conditions.

Contact us

For more information about how we work with commissioners, hospitals & mental health trusts to improve patient care, please get in touch.

Join a webinar

Listen to health experts from the comfort of your desk as we bring the experts to you in our series of online webinars.

Join our mailing list

Join our mailing list and we'll keep you informed of our latest blogs, project news, and upcoming webinar dates and topics.

Recent tweets

Contact us

Permissions

You can view our Terms & Conditions here.

Most Read Articles

How to help your Junior Doctors

If the NHS is to attract and maintain the best staff to care for its patients, urgent steps need to be taken to support and motivate the junior doctors who work within it. That’s where professional-to-professional advice systems come in.

read more
Consultant Connect & System EROC

As an established NHS data stakeholder, we have extended our existing collaborations with NHS England to work closely with the EROC team to support the new coding and reporting requirements. Find out how…

read more
How Dermatology is changing

Dr Nambi shares his experience of how dermatology pathways and practices have evolved over the last 12 months, and how the Consultant Connect teledermatology service together with dermoscopy has helped improve the quality of referrals, whilst reducing demand on secondary care throughout the pandemic

read more
3 examples of successful accelerator bids

NHS England and NHS Improvement introduced an ‘Elective Recovery – Accelerator Systems proposal’ in April 2021. In this article, we share how ‘Accelerator Systems’ are using Consultant Connect to restore activity.

read more