GP case study: Answering SCAS calls

Dr Steve Doyle explains why he answers Telephone Advice & Guidance calls from 999 ambulance crews and clinical support desk staff during COVID-19.

“As a General Practitioner, I was aware that my hands-on contribution to the coronavirus crisis was somewhat limited, and even absent in the crisis, I am keen to expand GPs working with other allied professions. This service is an ideal example of that.” Dr Steve Doyle

GP case study: Answering SCAS calls

When the COVID-19 pandemic hit the U.K., Consultant Connect asked GPs across the U.K. whether they would volunteer their time to answer Telephone Advice & Guidance calls from 999 ambulance crews and clinical support desk staff at the South Central Ambulance Service NHS Foundation Trust (SCAS). This initiative is run in partnership with Team GPvCovid. Dr Steve Doyle, a GP at Ashworth Street Surgery in the NHS Heywood, Middleton and Rochdale CCG area, agreed to take part.

Dr Doyle, who has been a GP for thirty-two years, joined this service as he felt that he could make a positive contribution during this crisis. He writes that;

“As a General Practitioner, I was aware that my hands-on contribution to the coronavirus crisis was somewhat limited, and even absent in the crisis, I am keen to expand GPs working with other allied professions. This service is an ideal example of that.”

One of the benefits of Advice & Guidance is that both parties on the call can often come up with a plan that will keep the patient safe and out of hospital. This element became even more important during this crisis.

Dr Doyle expands on how the GP Advice Line helps SCAS staff and the people they are treating as;

“I can offer experienced clinical guidance and often reassurance that the proposed plan of action seems correct. I feel that I am able to work as a team with the paramedics and control centre with us each contributing from our areas of expertise.”

Dr Doyle has provided the following example of a call with a SCAS clinician.

“A brittle asthmatic, who was shielding, had taken an overdose of ibuprofen. The paramedic on scene was able to advise me that there was not a risk from the amount of ibuprofen, as it was not within the toxic range. However, they were concerned that an asthmatic had taken ibuprofen and that may trigger an attack. They had ascertained that the patient had taken ibuprofen previously with no reaction.”

How Telephone Advice & Guidance helped:

“I advised that as there had been no previous reaction to ibuprofen then I would not expect one now, whatever the dosage. Only a small percentage of asthmatics react to non-steroidal anti-inflammatory drugs (NSAIDs). As the self-harm risk was felt to be low by the paramedic, we agreed that the patient could be left at home for review by a GP from the out of hours service. As the patient was shielding this was a much safer clinical outcome.”

“Without Telephone Advice & Guidance, I think the patient would have been taken to A&E with the potential of being exposed to Coronavirus.”

 

Click here to view and download PDF version of this case study.

Related case studies

GP case study: COVID Vaccine – Advice Line Case Study

GP case study: COVID Vaccine – Advice Line Case Study

The GP used the Consultant Connect App to contact a local immunologist from the local hospital and was able to feedback the reply to the patient the same day.

Advanced Paramedic Practitioner case study: PhotoSAF

Advanced Paramedic Practitioner case study: PhotoSAF

An Advanced Paramedic Practitioner in Milton Keynes, describes how he safely uses his mobile to take IG secure clinical photos in both a surgery setting and when visiting patients at home.

GP case study: Rheumatology

GP case study: Rheumatology

A GP in NHS Somerset CCG used the Consultant Connect App to get A&G from the Rheumatology Team at his local trust for a patient with atypical Polymyalgia Rheumatica presentation.

Paramedic case study: Emergency Medicine

Paramedic case study: Emergency Medicine

Michael Muir, Clinical Stroke Lead and paramedic at the Scottish Ambulance Service, describes how he uses Telephone Advice & Guidance to speak to consultants at Ninewells Hospital at NHS Tayside Health Board.

Contact us

For more information about how we work with commissioners, hospitals & mental health trusts to improve patient care, please get in touch.

Join a webinar

Listen to health experts from the comfort of your desk as we bring the experts to you in our series of online webinars.

Join our mailing list

Join our mailing list and we'll keep you informed of our latest blogs, project news, and upcoming webinar dates and topics.

Recent tweets

Contact us

Permissions

You can view our Terms & Conditions here.

Most Read Articles

How to help your Junior Doctors

If the NHS is to attract and maintain the best staff to care for its patients, urgent steps need to be taken to support and motivate the junior doctors who work within it. That’s where professional-to-professional advice systems come in.

read more
Consultant Connect & System EROC

As an established NHS data stakeholder, we have extended our existing collaborations with NHS England to work closely with the EROC team to support the new coding and reporting requirements. Find out how…

read more
How Dermatology is changing

Dr Nambi shares his experience of how dermatology pathways and practices have evolved over the last 12 months, and how the Consultant Connect teledermatology service together with dermoscopy has helped improve the quality of referrals, whilst reducing demand on secondary care throughout the pandemic

read more
3 examples of successful accelerator bids

NHS England and NHS Improvement introduced an ‘Elective Recovery – Accelerator Systems proposal’ in April 2021. In this article, we share how ‘Accelerator Systems’ are using Consultant Connect to restore activity.

read more