GP case study: Answering SCAS calls

Dr Steve Doyle explains why he answers Telephone Advice & Guidance calls from 999 ambulance crews and clinical support desk staff during COVID-19.

“As a General Practitioner, I was aware that my hands-on contribution to the coronavirus crisis was somewhat limited, and even absent in the crisis, I am keen to expand GPs working with other allied professions. This service is an ideal example of that.” Dr Steve Doyle

GP case study: Answering SCAS calls

When the COVID-19 pandemic hit the U.K., Consultant Connect asked GPs across the U.K. whether they would volunteer their time to answer Telephone Advice & Guidance calls from 999 ambulance crews and clinical support desk staff at the South Central Ambulance Service NHS Foundation Trust (SCAS). This initiative is run in partnership with Team GPvCovid. Dr Steve Doyle, a GP at Ashworth Street Surgery in the NHS Heywood, Middleton and Rochdale CCG area, agreed to take part.

Dr Doyle, who has been a GP for thirty-two years, joined this service as he felt that he could make a positive contribution during this crisis. He writes that;

“As a General Practitioner, I was aware that my hands-on contribution to the coronavirus crisis was somewhat limited, and even absent in the crisis, I am keen to expand GPs working with other allied professions. This service is an ideal example of that.”

One of the benefits of Advice & Guidance is that both parties on the call can often come up with a plan that will keep the patient safe and out of hospital. This element became even more important during this crisis.

Dr Doyle expands on how the GP Advice Line helps SCAS staff and the people they are treating as;

“I can offer experienced clinical guidance and often reassurance that the proposed plan of action seems correct. I feel that I am able to work as a team with the paramedics and control centre with us each contributing from our areas of expertise.”

Dr Doyle has provided the following example of a call with a SCAS clinician.

“A brittle asthmatic, who was shielding, had taken an overdose of ibuprofen. The paramedic on scene was able to advise me that there was not a risk from the amount of ibuprofen, as it was not within the toxic range. However, they were concerned that an asthmatic had taken ibuprofen and that may trigger an attack. They had ascertained that the patient had taken ibuprofen previously with no reaction.”

How Telephone Advice & Guidance helped:

“I advised that as there had been no previous reaction to ibuprofen then I would not expect one now, whatever the dosage. Only a small percentage of asthmatics react to non-steroidal anti-inflammatory drugs (NSAIDs). As the self-harm risk was felt to be low by the paramedic, we agreed that the patient could be left at home for review by a GP from the out of hours service. As the patient was shielding this was a much safer clinical outcome.”

“Without Telephone Advice & Guidance, I think the patient would have been taken to A&E with the potential of being exposed to Coronavirus.”

 

Click here to view and download PDF version of this case study.

Related case studies

GP case study: Teledermatology

GP case study: Teledermatology

Dr Clive Anggiansah, a GP in Bexley CCG, discusses how he uses Safe Clinical Photography (PhotoSAF) via the Consultant Connect App to benefit his patients.

Mental Health Case Study

Mental Health Case Study

Dr Anne Connolly, a Principal Pharmacist for Medicines Information, describes how she answers Mental Health Medication Telephone Advice & Guidance calls.

GP case study: Teledermatology

GP case study: Teledermatology

Dr Chris Phillips, a GP in Oxfordshire, describes the benefits of using the Consultant Connect App to take clinical photos.

GP case study: Teledermatology

GP case study: Teledermatology

Dr Claire Kendrick discusses how she uses Safe Clinical Photography (PhotoSAF) on the Consultant Connect App to take pictures of skin conditions.

Contact us

For more information about how we work with commissioners, hospitals & mental health trusts to improve patient care, please get in touch.

Join a webinar

Listen to health experts from the comfort of your desk as we bring the experts to you in our series of online webinars.

Join our mailing list

Join our mailing list and we'll keep you informed of our latest blogs, project news, and upcoming webinar dates and topics.

Recent tweets

Contact us

Permissions

You can view our Terms & Conditions here.

Most Read Articles

5 ways COVID affected NHS Advice & Guidance

We wrote recently about the “new normal” in healthcare. In our view, technologies which help patients avoid physical appointments are here to stay. Here’s how Advice and Guidance changed to become a central part of the new landscape…

read more
BBC Briefings | Consultant Connect mentioned in Welsh Government Update

The decision of the Welsh Government to commission Consultant Connect’s communication platform for ALL clinicians in Wales is an example of rapid innovation at scale to bring tangible, long-term benefits to patients and NHS Wales. It also means that over 25 million patients are now covered by Consultant Connect in the UK. Listen to the health minister mention Consultant Connect in his address to the press on 2nd June 2020.

read more
Worried about waiting lists?

The NHS is going to have to deal with the spike in demand as a knock-on from the pandemic. This article considers an NHS tool that is already being used which could reduce waiting lists by half.

read more