GP case study: Telephone Prof-to-Prof Advice in Greater Glasgow and Clyde

Two GPs in Greater Glasgow and Clyde Health Board avoid acute admission for patients with gastroenterological and elderly medicine concerns by using Telephone Prof-to-Prof advice to local specialists.
GP case study: Gastroenterology - Consultant Connect

‘Definitely use it. We need to embrace technology!’ – Dr Ali

GP case study: Telephone Prof-to-Prof Advice in Greater Glasgow and Clyde

Since 2018, clinicians in Greater Glasgow and Clyde Health Board in Scotland have had access to Professional-to-Professional Telephone Advice provided by Consultant Connect. The service rapidly connects clinicians in Primary Care to specialists at local hospitals for comprehensive guidance.

We spoke to Drs Kashif Ali and Mullin, GP and Primary Care Lead for Diabetes and GP, respectively. The clinicians explained how the service is useful and benefits them and their patients.

‘Before the implementation of Consultant Connect, I would contact specialists by phoning the hospital switchboard or writing an email. Telephone Prof-to-Prof Advice is quick and easy to use and ensures positive results for my patients. It means many of them have been able to stay at home or be seen in a clinic soon after.’

– Dr Ali

 

‘Calls are quickly answered, usually in less than 30 seconds, and it means I don’t need to send an email or phone the department’s secretary and leave a message. It gives me a direct response from a consultant without having to wait for a callback.’

– Dr Mullin.

 
Patient Examples
Dr Ali

‘On many occasions, I have used this service which has resulted in the avoidance of acute admissions. One of my patients presented with obvious inflammatory bowel disease, but it wasn’t clear what the best course of action was, and I was hesitant to begin the patient on steroids. I called a local gastroenterologist via Consultant Connect, who recommended the commencement of steroids in addition to an urgent outpatient clinic referral. This avoided an acute admission for the patient, who was very satisfied with the advice.

 

Dr Mullin

‘I saw an 88-year-old patient who was profoundly hyponatraemic which caused bradycardia and dizziness. The patient had recently undergone tests to investigate retinal artery occlusion. The urea and electrolyte results came back from the lab late in the day, but using the Consultant Connect service, I was able to speak to a consultant immediately to discuss follow-up options. The consultant advised that the patient be seen in the Department for Medicine for the Elderly the following day, where appropriate investigations could be performed, and medication reviewed. This meant that a late evening admission was avoided, and the patient’s current functional status could be discussed with the consultant who was planning the appointment.

 

The doctors gave the following recommendations to clinicians who are unsure about using Consultant Connect to receive Telephone Prof-to-Prof Advice:

‘The service is an excellent resource for complex patients with concerning symptoms or findings that do not merit a same-day admission but should prompt urgent specialist review during office hours.’

– Dr Mullin.

 

‘Definitely use it; we need to embrace technology!’

– Dr Ali.

Related case studies

GP case study in North Central London ICB: Gynaecology and Neurology

GP case study in North Central London ICB: Gynaecology and Neurology

Two GPs use Telephone Advice & Guidance to obtain speedy advice for their patients.

Perinatal Mental Health advice in Hywel Dda

Perinatal Mental Health advice in Hywel Dda

Since November 2022, health visiting and midwifery clinicians in Hywel Dda University Health Board have had access to the Perinatal Mental Health line via Consultant Connect. We spoke with the Perinatal and Infant Mental Health Service Manager, who provides advice via this line to find out about her experience.

Messaging Advice & Guidance in Kent & Medway

Messaging Advice & Guidance in Kent & Medway

Primary Care clinicians share their experiences of how Messaging Advice & Guidance has helped improve patient care.

Telephone Advice & Guidance in Salford

Telephone Advice & Guidance in Salford

We spoke with Dr Suzannah Carrier, a GP in Salford, to find out how the use of Consultant Connect’s Telephone Advice & Guidance (A&G) service has affected her ways of working.

- Consultant Connect

Contact us

For more information about how we work with commissioners, hospitals and mental health trusts to improve patient care, please get in touch.

- Consultant Connect

Join a webinar

Listen to health experts from the comfort of your desk as we bring the experts to you in our series of online webinars.

- Consultant Connect

Join our mailing list

Join our mailing list and we'll keep you informed of our latest blogs, project news, and upcoming webinar dates and topics.

Recent tweets

Contact us

Permissions

You can view our Terms & Conditions here.

Most Read Articles

Suspected Head & Neck Cancer Messaging service

The Suspected Head & Neck Cancer messaging service was launched in May 2023 to all clinicians in North Central London ICB. We caught up with the Lead Head & Neck and Thyroid Clinical Nurse Specialist who manages the line, and a GP who used the line to find out more.

read more