GP case study: Gastroenterology

A GP in Greater Glasgow and Clyde Health Board avoids an acute admission for a patient with inflammatory bowel disease by using Telephone A&G to speak to a gastroenterologist from his local hospital.

“Definitely use it. We need to embrace technology!” Dr Ali

GP case study: Gastroenterology

Dr Kashif Ali works at Dr Dunn & Partners in Greater Glasgow and Clyde Health Board. The surgery has had access to Telephone Advice & Guidance, commissioned by the Health Board, since October 2018. Dr Ali has been a GP for thirteen years and is also the Primary Care Lead for Diabetes MCN. He uses the service to speak to consultants at Queen Elizabeth University Hospital. 

Telephone Advice & Guidance is a useful tool to Dr Ali who has used it on many opportunities to benefit his patients. Before the service was introduced, Dr Ali’s primary methods for contacting consultants included phoning the hospital switchboard or writing an email. Dr Ali prefers Telephone Advice & Guidance as it is:

“Quick and easy to use.”

It has also had positive results for his patients. Many of them have been able to:

“Stay at home or [have been] seen in a clinic soon after.”

When asked what advice he would give to other GPs who are unsure about using the service, Dr Ali said:

“Definitely use it. We need to embrace technology!”

Below is a recent clinical example of how Dr Ali has used Telephone Advice & Guidance to benefit a patient.
Dr Ali has used Telephone Advice & Guidance on multiple occasions which has resulted in “possible acute admissions [being] avoided.”

In one instance, a patient presented “with obvious inflammatory bowel disease.”  It was not clear what the best course of action was, and Dr Ali was unsure whether to start the patient on steroids.

How Telephone Advice & Guidance helped:
Dr Ali was able to use Telephone Advice & Guidance (via Consultant Connect) to speak to a gastroenterologist from his local hospital. The gastroenterologist provided advice and recommended commencing the patient on steroids in addition to an urgent outpatient clinic referral. This avoided an acute admission – a much better result for the patient. Both the patient and Dr Ali were satisfied by the use of Telephone Advice & Guidance.

Click here to view and download a PDF version of this case study.

Related case studies

GP case study: Telederm and Rheumatology

GP case study: Telederm and Rheumatology

Dr Francis explains how he uses Telephone Advice & Guidance and PhotoSAF on the Consultant Connect App to benefit his patients.

Area case study: Community Provided Dermatology

Area case study: Community Provided Dermatology

In this article we take a closer look at NHS Birmingham and Solihull CCG’s innovative telederm services set up before COVID-19, now proving perfect for the sudden need for remote consultations.

GP and Consultant case study: Cardiology

GP and Consultant case study: Cardiology

Dr Patrick Davey is a Consultant Cardiologist on the National Consultant Network. He answers calls from GPs around the country such as Dr Andrew Ross - a GP in Lambeth.

GP case study: Elderly Care

GP case study: Elderly Care

A GP in Greater Glasgow and Clyde Health Board uses Telephone Advice & Guidance to avoid a late evening admission for an elderly patient.

Contact us

For more information about how we work with commissioners, hospitals & mental health trusts to improve patient care, please get in touch.

Join a webinar

Listen to health experts from the comfort of your desk as we bring the experts to you in our series of online webinars.

Join our mailing list

Join our mailing list and we'll keep you informed of our latest blogs, project news, and upcoming webinar dates and topics.

Recent tweets

Contact us

Permissions

You can view our Terms & Conditions here.

Most Read Articles

How to help your Junior Doctors

If the NHS is to attract and maintain the best staff to care for its patients, urgent steps need to be taken to support and motivate the junior doctors who work within it. That’s where professional-to-professional advice systems come in.

read more
Consultant Connect & System EROC

As an established NHS data stakeholder, we have extended our existing collaborations with NHS England to work closely with the EROC team to support the new coding and reporting requirements. Find out how…

read more
How Dermatology is changing

Dr Nambi shares his experience of how dermatology pathways and practices have evolved over the last 12 months, and how the Consultant Connect teledermatology service together with dermoscopy has helped improve the quality of referrals, whilst reducing demand on secondary care throughout the pandemic

read more
3 examples of successful accelerator bids

NHS England and NHS Improvement introduced an ‘Elective Recovery – Accelerator Systems proposal’ in April 2021. In this article, we share how ‘Accelerator Systems’ are using Consultant Connect to restore activity.

read more