GP case study: Gastroenterology
Dr Kashif Ali works at Dunn & Partners in Greater Glasgow and Clyde Health Board. The surgery has had access to Phone Advice & Guidance, commissioned by the Health Board, since October 2018. Dr Ali has been a GP for thirteen years and is also the Primary Care Lead for Diabetes MCN. He uses the service to speak to consultants at Queen Elizabeth University Hospital.
Phone Advice & Guidance is a useful tool to Dr Ali who has used it on many opportunities to benefit his patients. Before the service was introduced, Dr Ali’s primary methods for contacting consultants included phoning the hospital switchboard or writing an email. Dr Ali prefers Phone Advice & Guidance as it is:
“Quick and easy to use.”
It has also had positive results for his patients. Many of them have been able to:
“Stay at home or [have been] seen in a clinic soon after.”
When asked what advice he would give to other GPs who are unsure about using the service, Dr Ali said:
“Definitely use it. We need to embrace technology!”
Below is a recent clinical example of how Dr Ali has used Phone Advice & Guidance to benefit a patient.
Dr Ali has used Phone Advice & Guidance on multiple occasions which has resulted in “possible acute admissions [being] avoided.”
In one instance, a patient presented “with obvious inflammatory bowel disease.” It was not clear what the best course of action was, and Dr Ali was unsure whether to start the patient on steroids.
How Phone A&G helped:
Dr Ali was able to use immediate Phone Advice & Guidance (via Consultant Connect) to speak to a gastroenterologist from his local hospital. The gastroenterologist provided advice and recommended commencing the patient on steroids in addition to an urgent outpatient clinic referral. This avoided an acute admission – a much better result for the patient. Both the patient and Dr Ali were satisfied by the use of Phone Advice & Guidance.
We work with over 60 CCGs/Health Boards, 50 Hospitals, and 2,900 GP practices. Find out how we help them:
Find out why our project in Somerset features in the NHS England’s Elective Care Transformation Programme’s “Gastroenterology Elective Care Handbook & Case Studies.”
A GP in Lambeth used Phone Advice & Guidance to get A&G from the Rheumatology Team at her local trust for an elderly patient with swollen lower legs and joint pain.
The Clinical Lead for Emergency Medicine at Ninewells Hospital in NHS Tayside discusses how consultants at the hospital answer calls from Junior Doctors, doctors working in Primary Care and their
A GP in Greater Glasgow and Clyde Health Board uses Phone Advice & Guidance to avoid a late evening admission for an elderly patient.
For more information about how we work with commissioners, hospitals & mental health trusts to improve patient care, please get in touch.
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