GP case study: Diabetes

A GP in South Warwickshire CCG used Phone Advice & Guidance to get A&G from South Warwickshire NHS Foundation Trust, and gets great results for a diabetes patient.

“The response is immediate and it is always better to be able to deal with the problem, resolve it and tick it off. Sometimes this is clinically crucial too.” Dr Gregory

GP case study: Diabetes

Dr Peter Gregory, MBBS MRCGP DCH, has been a GP for 30 years. 10 years of which was spent working in Sports and Exercise Medicine.

Prior to the introduction of a Phone Advice & Guidance service, Dr Gregory would phone or email a couple of consultants he knew directly if they worked in the right specialism. Otherwise he would use Advice and Guidance on ‘Choose and Book’: “Previously if I had a suspected urgent case, I would have been forced to try to admit the patient or phone a secretary to try to get a message to a consultant (that was often unsuccessful).”

The Surgery has been using Phone A&G, commissioned by South Warwickshire CCG and delivered by Consultant Connect. Dr Gregory says of the service: “The response is immediate and it is always better to be able to deal with the problem, resolve it and tick it off. Sometimes this is clinically crucial too.”

Using the Mobile App
We asked Dr Gregory what advice he would give GPs feeling unsure about whether to try the service:

“I have found it very useful and I would recommend that you have the phone number to hand and use it. It’s also probably worth downloading the app so that you can use it when out on a visit.”

Whilst most A&G is sought via the Phone A&G service, Dr Gregory still occasionally uses electronic A&G with a ‘letter’ dictated and sent through e-Referral when he has more time.

Below is a recent example of how Dr Gregory has used Phone A&G to benefit a patient who possibly had Type I diabetes:
“I was unsure if the patient should be started on insulin or oral hypoglycaemics. Usually I would manage Type II presentations myself, but admit children or teenagers presenting with Type I to paediatrics.”

How Phone A&G helped:
“The patient was anxious to do something about the situation and wanted answers from me straight away. The Diabetes and Endocrinologist understood the difficulty, defining this type of diabetes, and was able to start the patient’s management the same day through the Diabetes Nurses in the hospital clinic. Admission was never indicated, but a referral to outpatients would have taken some weeks at least. It felt good to have the management started within a few hours of the diagnosis. This was a great result.”

Click here to view and download PDF version of this case study.

Related case studies

National Network case study: Cardiology

National Network case study: Cardiology

Dr Mo Sahebjalal, a consultant on the National Consultant Network, answers a Phone Advice & Guidance call, avoiding an unnecessary referral for a 75-year-old patient with a rash.

GP case study: Teledermatology

GP case study: Teledermatology

A GP in Southwark CCG uses Photo Advice & Guidance to get immediate A&G from the Dermatology Team at his local trust for a patient with a facial rash not responding to treatment.

Nurse case study: Teledermatology

Nurse case study: Teledermatology

Kirsty Wilkinson, a Nurse Practitioner in NHS Tayside Health Board, describes how she uses PhotoSAF on the Consultant Connect App to help her patients.

GP case study: Teledermatology

GP case study: Teledermatology

Dr Claire Kendrick discusses how she uses Safe Clinical Photography (PhotoSAF) on the Consultant Connect App to take pictures of skin conditions.

Contact us

For more information about how we work with commissioners, hospitals & mental health trusts to improve patient care, please get in touch.

Join a webinar

Listen to health experts from the comfort of your desk as we bring the experts to you in our series of online webinars.

Join our mailing list

Join our mailing list and we'll keep you informed of our latest blogs, project news, and upcoming webinar dates and topics.

Recent tweets

Contact us

Permissions

You can view our Terms & Conditions here.

Most Read Articles

NHS Business Case Example

Writing a strong NHS business case for Advice & Guidance can make all the difference. That’s why we are sharing this real-life example.

read more
Still the easiest bit of the NHS Long Term Plan?

When the NHS LTP was published we recommended that local commissioners and Trusts could approach the challenge by looking for the easiest bits of the plan to gain quick, high-impact wins. Nine months on, we reflect on these recommendations.

read more
8 NHS areas where communication is improving patient care

The 8 NHS areas described below have one thing in common - they've all made it radically quicker for clinicians, paramedics etc. to communicate about patients using telephone and photo Advice & Guidance. Click here to download a PDF version of this article.  ...

read more

Find Us

Consultant Connect Ltd
One St Aldates, Oxford, OX1 1DE
Company registered in England & Wales.
Company number 09488206

Press Contact
hello@consultantconnect.org.uk
01865 261 467

Copyright © Consultant Connect Ltd | Site by Herd