GP case study: Vascular Surgery
Dr Steven Edgar (MB ChB MRCGP) works at Millbrook Surgery – a training practice in Somerset – and has been a GP for 10 years. The surgery has 5,000 patients and serves Castle Cary and the areas surrounding it. He uses the Yeovil District Hospital Telephone Advice & Guidance service, which is funded by Somerset CCG and delivered by Consultant Connect.
Dr Edgar prefers to access the service via the Consultant Connect App:
“When using the app, I don’t forget to provide feedback. It’s straightforward to do this. I don’t need to remember/find the numbers. I can see which services are currently open which changes day to day and by time of day. Other than that, it has the same effect as using a landline phone, it’s just a better way of getting going.”
Dr Edgar highly values the app and recommends it to other GPs. He writes that: “The app has helped me get the information I need to make better decisions for my patients, less time hanging on for switchboard and leaving messages with secretaries.”
Below is an example of when a recent clinical issue regarding a patient with potential Peripheral Vascular Disease prompted Dr Edgar to use the app.
“I suspected a patient was developing Peripheral Vascular Disease but wasn’t sure. Measurements at the surgery had been done and were suspicious so I wanted to order further investigations but wasn’t sure which or if admission was needed. I went on the app and contacted the vascular surgical team who suggested that they would do all the investigations in a one stop shop vascular clinic as needed so admission wasn’t necessary unless things got worse and a routine clinic referral was made.”
How Phone A&G (via the app) helped:
“The patient avoided unnecessary admission and investigation and had a more convenient one stop shop review which confirmed the diagnosis.” Dr Edgar also added that “the patient was very glad to not have to be admitted to hospital.”
Related case studies
In this article Dr Griffiths reflects on the inspirational nature of Sunderland’s Ambulatory Emergency Care (AEC) project.
A GP in NHS Tayside Health Board avoids admission for patient with possible pneumonia of influenza by using Phone A&G to speak to a specialist at Ninewells Hospital.
One of the most common questions we encounter when discussing Phone Advice & Guidance is “what do the consultants think about it?” We sent a film crew to NGH to ask exactly that question.
Pete Roberts, an Advanced Paramedic Practitioner in Milton Keynes, describes how he safely uses his mobile to take clinical photos in both a surgery setting and when visiting patients at home.
For more information about how we work with commissioners, hospitals & mental health trusts to improve patient care, please get in touch.
Join a webinar
Listen to health experts from the comfort of your desk as we bring the experts to you in our series of online webinars.
Join our mailing list
Join our mailing list and we'll keep you informed of our latest blogs, project news, and upcoming webinar dates and topics.
Most Read Articles
The 8 NHS areas described below have one thing in common - they've all made it radically quicker for clinicians, paramedics etc. to communicate about patients using telephone and photo Advice & Guidance. Click here to download a PDF version of this article. ...read more
Regular readers will know that the Elective Care Transformation Team at NHS England is busy producing a series of handbooks to help Trusts and commissioners to manage rising demand across certain clinical specialties. We were delighted to be included in the gastro...read more
One of the biggest challenges for hospitals delivering an Advice & Guidance service is staffing it. Whether the requests come in from GPs by phone or in writing, most clinicians are expected to respond whilst also doing their day job. This can mean using...read more
Consultant Connect wins the Barclays Award for Innovation at The Oxford Trust Enterprise Awards 2018. The Barclays Award for Innovation, is part of the Oxford Trust Enterprise Awards. It is given to a company whose innovation is having a major impact on the industry...read more
When the BBC published the performance of 133 Trusts in October, Luton and Dunstable University Hospital NHS Trust was ranked first for A&E. 98.6% of patients attending A&E at Luton and Dunstable were treated within 4 hours, compared with an average of 90.1%...read more
One of our customers is a CCG that has been piloting four specialties on Consultant Connect for the last six months. Interestingly, though, they are one of three CCGs that feed into the local Trust. The other CCGs offer written Advice & Guidance (through e-RS) and...read more
Never miss a Blog post
Enter your email address to receive notifications of our latest articles
01865 261 467
Consultant Connect Ltd
One St Aldates, Oxford, OX1 1DE
Company registered in England & Wales.
Company number 09488206
01865 261 467