GP case study: Vascular Surgery

A GP in NHS Somerset CCG avoids admission for a Peripheral Vascular Disease patient by using the Consultant Connect App to get Telephone A&G from specialists at his local trust.

“The app has helped me get the information I need to make better decisions for my patients, less time hanging on for switchboard and leaving messages with secretaries.” Dr Edgar

GP case study: Vascular Surgery

Dr Steven Edgar (MB ChB MRCGP) works at Millbrook Surgery – a training practice in Somerset – and has been a GP for 10 years. The surgery has 5,000 patients and serves Castle Cary and the areas surrounding it. He uses the Yeovil District Hospital Telephone Advice & Guidance service, which is funded by NHS Somerset CCG and delivered by Consultant Connect.

Dr Edgar prefers to access the service via the Consultant Connect App:

“When using the app, I don’t forget to provide feedback. It’s straightforward to do this. I don’t need to remember/find the numbers. I can see which services are currently open which changes day to day and by time of day. Other than that, it has the same effect as using a landline phone, it’s just a better way of getting going.”

Dr Edgar highly values the app and recommends it to other GPs. He writes that: “The app has helped me get the information I need to make better decisions for my patients, less time hanging on for switchboard and leaving messages with secretaries.”

Below is an example of when a recent clinical issue regarding a patient with potential Peripheral Vascular Disease prompted Dr Edgar to use the app.

“I suspected a patient was developing Peripheral Vascular Disease but wasn’t sure. Measurements at the surgery had been done and were suspicious so I wanted to order further investigations but wasn’t sure which or if admission was needed. I went on the app and contacted the vascular surgical team who suggested that they would do all the investigations in a one stop shop vascular clinic as needed so admission wasn’t necessary unless things got worse and a routine clinic referral was made.”

How Telephone Advice & Guidance (via the app) helped:

“The patient avoided unnecessary admission and investigation and had a more convenient one stop shop review which confirmed the diagnosis.” Dr Edgar also added that “the patient was very glad to not have to be admitted to hospital.”

Click here to view and download PDF version of this case study.

Related case studies

GP case study: Orthopaedics

GP case study: Orthopaedics

Dr Manjushree Pande details how the NHS Doncaster CCG Telephone Advice & Guidance service enables her to speak to consultants at Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust.

GP case study: Answering SCAS calls

GP case study: Answering SCAS calls

Dr Simon Hodes describes how answering Telephone Advice & Guidance calls from 999 ambulance crews and clinical support desk staff saves NHS resources.

Optometrist case study: Ophthalmology

Optometrist case study: Ophthalmology

Eleanor Coxson describes how she got rapid Ophthalmology Telephone Advice & Guidance for a patient during the COVID-19 pandemic.

GP case study: Spinal Issues

GP case study: Spinal Issues

Dr Robert Weaver describes his experience of using Telephone Advice & Guidance on the Consultant Connect App to rapidly speak to consultants.

Contact us

For more information about how we work with commissioners, hospitals & mental health trusts to improve patient care, please get in touch.

Join a webinar

Listen to health experts from the comfort of your desk as we bring the experts to you in our series of online webinars.

Join our mailing list

Join our mailing list and we'll keep you informed of our latest blogs, project news, and upcoming webinar dates and topics.

Recent tweets

Contact us

Permissions

You can view our Terms & Conditions here.

Most Read Articles

5 ways COVID affected NHS Advice & Guidance

We wrote recently about the “new normal” in healthcare. In our view, technologies which help patients avoid physical appointments are here to stay. Here’s how Advice and Guidance changed to become a central part of the new landscape…

read more