Increasing Urgent Care capacity | Learnings from NHS leaders across England, Scotland, and Wales

Published: 3rd October 2023
The speaker panel from across the UK shared their initiatives on how they are increasing urgent care capacity ready for winter.
3 Oct Webinar Recording Promo

Giving GPs and paramedics access to immediate phone advice reduces unnecessary conveyances and A&E attendance and identifies the right pathways faster: between 35% – 55% of calls avoid A&E.

How do you set up a reliable service? How do you plan capacities? How do you get paramedics and GPs engaged?

During this free webinar leaders across the NHS in England, Scotland and Wales share insights into their initiatives, such as ‘call before convey’, SDEC and frailty pathways.

Topics covered:

  • Introductions and context setting
  • NHS Lanarkshire: ‘Call before convey’ in practice
  • NHS BOB ICB: Avoiding unnecessary admissions for the Elderly
  • WAST: ‘Phone first’, an Ambulance-wide approach
  • Q&A (delegates can submit questions via the chat facility)

Webinar speakers:

  • Joe Matthews, Senior Urgent and Emergency Care Lead at NHS Buckinghamshire Oxfordshire and Berkshire West Integrated Care Board (NHS BOB ICB)
  • Dr Gordon McNeish, Emergency Medicine Consultant and Project Lead at NHS Lanarkshire
  • Jonathan Chippendale (Chip), Consultant Paramedic – Urgent Care, Welsh Ambulance Service NHS Trust (WAST)

Webinar Chair: Jonathan Patrick, CEO, Consultant Connect

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