Primary Care –
information for clinicians across Wales
Please click on an option below to quickly navigate:
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Clinicians in Wales share their experience
- 5 minutes with a GP in Cardiff
- Patient case study
- 5 minutes with a Paediatric Consultant at Grange University Hospital
- 5 minutes with a GP in Betsi Cadwaladr UHB
- GP case study: Elderly Care
- GP case study: Dermatology
- GP case study: Acute GP Unit Medical Admissions
How to use Consultant Connect
- Watch our ‘how to’ videos
- Your Service Directory (personalised information)
- Frequently Asked Questions
- Join a Wales drop-in session via Teams
Hints & Tips
Wales
Primary Care User Guide
This pack is designed to provide you, and primary care clinicians across Wales, with all the information needed to get the most out of the service.
Sign In (to the Consultant Connect platform)
Your Service Directory
Your Service Directory will show you all of the specialties available to you and when you can call them, your organisation’s unique Dial-In Number and any changes to the service (such as a new specialty being added). To access your Service Directory, click the button below and enter your Dial-In Number. If you do not know your Dial-In Number, please contact us by email at hello@consultantconnect.org.uk or call us on 01865 261 467.
5 minutes with a GP in Cardiff
“Using Telephone Advice & Guidance was reassuring for me and gave me confidence that I was making the best decision and the patient was relieved that they didn’t need to be admitted to hospital.” Dr Griffin, GP in Cardiff & Vale UHB, Wales.
Patient case study
“The Consultant Connect service seems more efficient, timely and uses less staff. Had my condition been more serious, I would have got the treatment I needed at an earlier date, and on that basis, I suspect it is more economical as well.” 74-year-old patient, Wales.
5 minutes with a Paediatric Consultant, at Grange University Hospital
“We all know how difficult it can be to find the right numbers, or the right point of contact. With the Consultant Connect service everything is available via one number, or by using the Messaging service through the Consultant Connect App. It’s like a pre-programmed phone directory – and it puts you straight through or if the first person on the rota isn’t available, you’ll automatically be passed onto the next person on the rota rather than having to make a separate phone call.“ Dr Gupta, Paediatric Consultant, Wales.
5 minutes with a GP in Betsi Cadwaladr UHB
“This way of getting prompt senior advice is extremely positive for the patient and for me as I get instant clinical decision support. I like the educational component of the service – if in the future I have a similar patient case, I might not need to ask that same question again. There’s also a relationship building nature to using the service, when the local teams are involved it’s a great way of networking with them.” Dr Davies, GP in Betsi Cadwaladr UHB, Wales.
GP case study: Elderly Care
“It’s worth the five minutes it takes to set this app up to get good timely advice from a consultant. It has saved me time, several admissions and the patient gets appropriate management.” Dr Triggs, GP in Cardiff & Vale UHB, Wales.
GP case study: Dermatology
“I get rapid answers to diagnostic queries and management plans, within minutes. This streamlines the process for both patient and clinician, with fewer steps to get the same result. Very quick and easy to use – even for someone who is not technologically minded. Also, the system is very secure.” Dr Linney, GP in Betsi Cadwaladr UHB, Wales.
GP case study: Acute GP Unit Medical Admissions
“I get instant access to the correct department or person via a mobile device without needing to search for the correct telephone number or extension.” Dr Todd, GP in Swansea Bay UHB, Wales.
Clinician and Patient Experiences are better…
Hints & Tips
Click the images below to download our hints & tips guides to help you make the most of the Consultant Connect service in Wales.
Frequently Asked Questions
Make the most of your Consultant Connect service
The Consultant Connect service is free to clinicians across Wales. These videos help clinicians get started with Consultant Connect and include step-by-step explanations of how to use the secure app and dashboard and make the most of it. Click here to watch them on the Consultant Connect Vimeo channel.
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