Primary Care Wales –

Everything you need to know

Since 2020, across Wales, clinicians have:

Advice

 Been connected to a specialist in 25 seconds on average

Calls

Made more than 200,000 calls for pre-referral/admission advice

Secure Message

Sent more than 25,000 messages

Ig Secure

Taken more than 80,000 secure patient images

Getting started with Consultant Connect

You can access the service via:

 

  • The free Consultant Connect App
  • Your surgery’s unique Dial-in Number
  • Consultant Connect in your browser
Please note: services may vary by locality
8
Accessing Service Qr

Why use Consultant Connect?

There are many benefits of using Consultant Connect including:

 

  • Speak to specialist clinicians for pre-referral advice and guidance over the telephone
  • Calls are answered by a rota of specialists in under 25 seconds (Wales average)
  • Take IG-secure patient photos on your personal device with a built-in ‘patient consent’ step
  • Send secure messages to specialists, attaching images, reports, and files where needed

Sign up & login

You’ll need to use your NHS email address to set up your account. For support setting up your account, watch our short ‘How to sign up’ video above or email us. Once you have created your account, you’ll be able to use the same credentials to download and use the Consultant Connect App or log in to Consultant Connect in your browser.

Please note that only devices running on an Apple operating system (iOS) of 15 and above or an Android operating system of 11 and above will support the Consultant Connect App.

Accessing the service

The quickest way to access the service is via the free Consultant Connect App. You can download the Consultant Connect App by searching ‘Consultant Connect’ on Google Play or the App Store. Once logged into the app, you will see a list of your available Telephone Advice & Guidance specialties. In areas where this is enabled, via the app, you will also have access to Messaging Advice & Guidance and the IG-secure clinical photography feature, PhotoSAF.

Browser
Service Directory
Photosaf

Consultant Connect in your browser

Consultant Connect in your browser can be used to make calls via the Desktop Calling feature and send messages.

Consultant Connect in your browser can also be utilised for data collection purposes; you can access all your Consultant Connect activity (calls, photos, messages) and download call recordings.

Simply log in using your credentials for the app or sign up with your NHS email address. Service managers and admin teams can also be granted access to this feature so that they can pull reports.

Accessing your Service Directory

Your Service Directory will show your surgery’s unique Dial-In Number, all available Telephone A&G specialties, and their operating hours. To access your Service Directory, click the button below and enter your Dial-In Number. If you don’t know your Dial-In Number, please email hello@consultantconnect.org.uk or call us on 01865 261 467.

Safe clinical photography

Clinicians use Consultant Connect via the app to take, store and share photos and files directly to specialist NHS clinicians for pre-referral advice and guidance. Photos are saved to the secure cloud and never stored on phones.

This service is ideal for:

  • Remote consultations – access Consultant Connect in your browser to upload and securely share photos taken by patients, or existing files
  • Face-to-face consultations – a ‘patient consent’ step is built into the app, removing the need for additional paperwork
  • Taking multiple images to record the history/changes to a condition over time

Getting started with Consultant Connect

You can access the service via:

 

  • The free Consultant Connect App
  • Your surgery’s unique Dial-in Number
  • Consultant Connect in your browser
Please note: services may vary by locality
8

Why use Consultant Connect?

There are many benefits of using Consultant Connect including:

 

  • Speak to specialist clinicians for pre-referral advice and guidance over the telephone
  • Calls are answered by a rota of specialists in under 25 seconds (Wales average)
  • Take IG-secure patient photos on your personal device with a built-in ‘patient consent’ step
  • Send secure messages to specialists, attaching images, reports, and files where needed

Sign up & login

You’ll need to use your NHS email address to set up your account. For support setting up your account, watch our short ‘How to sign up’ video above or email us. Once you have created your account, you’ll be able to use the same credentials to download and use the Consultant Connect App or log in to Consultant Connect in your browser.

Please note that only devices running on an Apple operating system (iOS) of 15 and above or an Android operating system of 11 and above will support the Consultant Connect App.

Accessing Service Qr

Accessing the service

The quickest way to access the service is via the free Consultant Connect App. You can download the Consultant Connect App by searching ‘Consultant Connect’ on Google Play or the App Store. Once logged into the app, you will see a list of your available Telephone Advice & Guidance specialties. In areas where this is enabled, via the app, you will also have access to Messaging Advice & Guidance and the IG-secure clinical photography feature, PhotoSAF.

Browser

Consultant Connect in your browser

Consultant Connect in your browser can be used to make calls via the Desktop Calling feature and send messages.

Consultant Connect in your browser can also be utilised for data collection purposes; you can access all your Consultant Connect activity (calls, photos, messages) and download call recordings.

Simply log in using your credentials for the app or sign up with your NHS email address. Service managers and admin teams can also be granted access to this feature so that they can pull reports.

Service Directory

Accessing your Service Directory

Your Service Directory will show your surgery’s unique Dial-In Number, all available Telephone A&G specialties, and their operating hours. To access your Service Directory, click the button below and enter your Dial-In Number. If you don’t know your Dial-In Number, please email hello@consultantconnect.org.uk or call us on 01865 261 467.

Photosaf

Safe clinical photography

Clinicians use Consultant Connect via the app to take, store and share photos and files directly to specialist NHS clinicians for pre-referral advice and guidance. Photos are saved to the secure cloud and never stored on phones.

This service is ideal for:

  • Remote consultations – access Consultant Connect in your browser to upload and securely share photos taken by patients, or existing files
  • Face-to-face consultations – a ‘patient consent’ step is built into the app, removing the need for additional paperwork
  • Taking multiple images to record the history/changes to a condition over time

Useful Links

Start Up Guide

Start-up Guide

This short guide will help you enjoy all the features of the Consultant Connect App and browser.

Click the button below to download a copy.

How To (1)

How to guides

View some of our handy video guides on getting started and how to get the most from your access

FAQs – Referral Triage / Clinical Validation for the NHS - Consultant Connect

FAQs

Here are some of our most common questions.

If you have any additional questions or need service support, please call us on 01865 261 467 or email hello@consultantconnect.org.uk

‘It’s a fantastic service; I always receive quick replies with great advice. I was able to diagnose a suspected SCC and arranged a quick appointment with a dermatologist.’

– Clinician in Wales

 

‘It’s a great, speedy way to communicate, reducing delays and improving care and efficiency. It’s easy to use and provides confidence that the correct person will see and respond to messages.’

– Clinician in Wales

‘Fantastic service and an excellent method of saving the NHS time and appointments. It’s useful and links to the sustainability agenda for reducing patient journey requirements.’

– Clinician in Wales

‘There are multiple examples of advice being sought that has benefited myself, the patient and, in doing so, the whole system. I have used teledermatology and cardiology and have always had prompt and valuable advice with explanation, which provides educational value.’

– Clinician in Wales

‘I spoke to paediatrics about an 8-year-old boy with what sounded like migraines. His symptoms were incredibly debilitating, and he was missing a lot of school. I spoke to a very knowledgeable paediatrician who took the time to listen to the history and gave me very clear, detailed advice about what further examination I needed to do and what medications to begin. The child’s mother contacted me a few weeks later to say that he is a different child, and even the school has commented on how his behaviour has improved. His treatment would have been delayed by months if I’d had to refer him along normal pathways.’

– Clinician in Wales

 

‘I can take photos with my phone without wasting time finding the practice camera. Also, getting specialist advice prevents patients from being needlessly admitted. I have the confidence to treat more complex skin lesions in primary care and prevent referrals to dermatology.’

– Clinician in Wales

Meet your team

Meet The Team Wales
The Account Management Team are here to help you get the most out of the service.

Each NHS area is assigned a dedicated Account Manager who can provide bespoke service demonstrations and Q&A sessions, as well as curating tailored communication and engagement strategies to raise awareness and encourage uptake of the service.

The team also provide regular reports and insights, reviewing and refining the project strategy based on these insights and gathering feedback through surveys and case studies.

Have you got a question or just want to meet your Account Manager?

Simply complete the form and we will be in touch shortly!

Wales Primary Care - Meet the team

Permissions

Terms & Conditions

Doctor Icon

Get rapid access to Advice & Guidance from a range of specialties through a single number or via the app

Secure Message

Send secure messages and / or share photos with specialists all within our app

Advice

Get pre-referral advice from specialists before creating referrals

Ig Secure

Take IG-secure clinical photos

Do more with Consultant Connect

Reports
Reports Tab
Desktop Calling
Drop In

Reports in your browser

Accessing Consultant Connect in your browser allows you to view your Consultant Connect activity (calls, photos, messages*). Often practice managers and admin staff are granted access, so they can review practice-wide usage of the service and download relevant reports.

(*services available will differ by hospital and/or locality)

Access call logs and recordings

Accessing Consultant Connect in your browser allows you to view your Consultant Connect activity (calls, photos, messages). Clinicians usually prefer their practice managers and admin staff to have access to this so they can examine and download PID reports as needed.

To find out more on how to do this please read our Wales Primary Care User guide here

Desktop calling

The Desktop Calling feature on Consultant Connect in your browser enables you to securely place rapid Advice & Guidance (A&G) calls to specialists from your computer. 

Simply log in to Consultant Connect in your browser using your credentials for the app or sign up using your NHS email address. After clicking the ‘Calls’ menu item, and the ‘New Call’ button you’ll be able to select the relevant specialty team to connect with a specialist from your computer.

Drop-In Sessions

Join one of our friendly drop-in sessions where you can learn more about the service and ask us any questions.

Do more with Consultant Connect

Reports

Reports in your browser

Accessing Consultant Connect in your browser allows you to view your Consultant Connect activity (calls, photos, messages*). Often practice managers and admin staff are granted access, so they can review practice-wide usage of the service and download relevant reports.

(*services available will differ by hospital and/or locality)

Reports Tab

Access call logs and recordings

Accessing Consultant Connect in your browser allows you to view your Consultant Connect activity (calls, photos, messages). Clinicians usually prefer their practice managers and admin staff to have access to this so they can examine and download PID reports as needed.

To find out more on how to do this please read our Wales Primary Care User guide here

Desktop Calling

Desktop calling

The Desktop Calling feature on Consultant Connect in your browser enables you to securely place rapid Advice & Guidance (A&G) calls to specialists from your computer. 

Simply log in to Consultant Connect in your browser using your credentials for the app or sign up using your NHS email address. After clicking the ‘Calls’ menu item, and the ‘New Call’ button you’ll be able to select the relevant specialty team to connect with a specialist from your computer.

Drop In

Drop-In Sessions

Join one of our friendly drop-in sessions where you can learn more about the service and ask us any questions.

Consultant Connect in practice

In the press …

Herald Wales

More than 18,000 patients avoid unnecessary hospital visits in Wales thanks to Consultant Connect tech

Industry Spotlight: Jonathan Patrick, Consultant Connect - Consultant Connect

Consultant Connect sees 18,000+ patients avoid unnecessary hospital visits

 

Healthmatters

More than 18,000 patients avoid unnecessary hospital visits in Wales thanks to Consultant Connect tech