Primary Care –
information for clinicians across Wales

Primary Care User Guide

This pack is designed to provide you, and primary care clinicians across Wales, with all the information needed to get the most out of the service.

Sign In (to the Consultant Connect platform)

Click the button below to sign into the Consultant Connect platform. If you have yet to sign up to the Consultant Connect service, watch our short “How to sign up” video, click the button below and follow the simple steps to sign up. Once you have created your account you can use the same credentials to download and use the Consultant Connect App (available via the App Store or Google Play).

Your Service Directory

Your Service Directory will show you all of the specialties available to you and when you can call them, your organisation’s unique Dial-In Number and any changes to the service (such as a new specialty being added). To access your Service Directory, click the button below and enter your Dial-In Number. If you do not know your Dial-In Number, please contact us by email at or call us on 01865 261 467.

5 minutes with a GP in Cardiff

“Using Telephone Advice & Guidance was reassuring for me and gave me confidence that I was making the best decision and the patient was relieved that they didn’t need to be admitted to hospital.” Dr Griffin, GP in Cardiff & Vale UHB, Wales.

Patient case study

“The Consultant Connect service seems more efficient, timely and uses less staff. Had my condition been more serious, I would have got the treatment I needed at an earlier date, and on that basis, I suspect it is more economical as well.” 74-year-old patient, Wales.

5 minutes with a Paediatric Consultant, at Grange University Hospital

“We all know how difficult it can be to find the right numbers, or the right point of contact. With the Consultant Connect service everything is available via one number, or by using the Messaging service through the Consultant Connect App. It’s like a pre-programmed phone directory – and it puts you straight through or if the first person on the rota isn’t available, you’ll automatically be passed onto the next person on the rota rather than having to make a separate phone call.“ Dr Gupta, Paediatric Consultant, Wales.


5 minutes with a GP in Betsi Cadwaladr UHB

“This way of getting prompt senior advice is extremely positive for the patient and for me as I get instant clinical decision support. I like the educational component of the service – if in the future I have a similar patient case, I might not need to ask that same question again. There’s also a relationship building nature to using the service, when the local teams are involved it’s a great way of networking with them.” Dr Davies, GP in Betsi Cadwaladr UHB, Wales.

GP case study: Elderly Care

“It’s worth the five minutes it takes to set this app up to get good timely advice from a consultant. It has saved me time, several admissions and the patient gets appropriate management.” Dr Triggs, GP in Cardiff & Vale UHB, Wales.


GP case study: Dermatology

“I get rapid answers to diagnostic queries and management plans, within minutes. This streamlines the process for both patient and clinician, with fewer steps to get the same result. Very quick and easy to use – even for someone who is not technologically minded. Also, the system is very secure.” Dr Linney, GP in Betsi Cadwaladr UHB, Wales.

GP case study: Acute GP Unit Medical Admissions

“I get instant access to the correct department or person via a mobile device without needing to search for the correct telephone number or extension.” Dr Todd, GP in Swansea Bay UHB, Wales.


Clinician and Patient Experiences are better…

GP, Betsi Cadwaladr UHB

“From our point of view, it’s fantastic that we can access a consultant and get a response back. Most of the feedback I’ve received has seen a response in around 30 seconds, so can even be done while a patient is present in the surgery.”

GP, Cardiff & Vale UHB

“I got good advice quickly, from a senior clinician that helped me decide what to do right there and then with a complex patient.”

GP, Cwm Taf Morgannwg UHB

“I have been using the Consultant Connect system and find it extremely useful. For me as a GP, it provides easy and timely access to specialist consultants who can provide on the spot advice, which often means we can avoid referring patients for a hospital appointment. I had one patient who had suffered with a marginally abnormal thyroid function for a long time. During a recent appointment, I was able to speak to an endocrinologist and access immediate advice which I could pass onto the patient.”

GP, Hywel Dda UHB

“I sent photos of the patient’s ECG for review. Received advice on the same day about further action and also the need for cardiology review.”

GP, Powys THB

“Patients have been delighted with the rapid response time for specialist advice, which is helping to bridge the ever-widening gap between seeing me as their GP and having an outpatient appointment. I have found the consultants I have spoken to, to be extremely helpful. Great service, thank you!”

GP, Swansea Bay UHB

“Quicker to take photos than hunting for our practice camera, and saves the hassle of plugging the camera into my computer!”

Hints & Tips

Click the images below to download our hints & tips guides to help you make the most of the Consultant Connect service in Wales.

Frequently Asked Questions

If you have any additional questions or need service support from us, please call us on 01865 261 467 or email

Make the most of your Consultant Connect service

The Consultant Connect service is free to clinicians across Wales. These videos help clinicians get started with Consultant Connect and include step-by-step explanations of how to use the secure app and dashboard and make the most of it. Click here to watch them on the Consultant Connect Vimeo channel.

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