In the press: ​A&E capacity unlocked by Consultant Connect’s pioneering “talk before you walk” tech

Published: 20th February 2023
In the press: Consultant Connect pioneering tech is used to ease pressures on A&E by connecting paramedics to consultants and SDEC specialists.
frailty service for ambulance trust helps keep patients out of hospital

The impact of Consultant Connect being used to ease pressures and unlock capacity on A&E by connecting paramedics to consultants and Same Day Emergency Care (SDEC) specialists has caught the attention of the press. You can read the feature on Building Better Healthcare.

We have also replicated the content below:

  • Two in three NHS ambulance trusts use service from telemedicine provider Consultant Connect 
  • Calls from paramedics to consultants answered in under 12 SECONDS and 1 in 3 saw patient avoid unneeded hospital visit 
  • Consultant Connect Same Day Emergency Care link enhances urgent care support


Wednesday 15 February 2023 – A health tech communications service connecting paramedics to consultants and Same Day Emergency Care (SDEC) specialists is easing the strain on NHS Accident & Emergency departments.

Consultant Connect is used by two in three UK ambulance trusts in areas including the West Midlands, Berkshire, Buckinghamshire and South East London; Tayside and Lanarkshire in Scotland; and the whole of Wales.

Once paramedics have seen patients, they can speak to consultants in units including SDEC, frailty, GP out-of-hours and acute medicine. The advice and guidance service – dubbed “talk before you walk” – helps smooth patient flow through the healthcare system.

Consultant Connect also helps paramedics quickly contact the pre alert team which allows A&E – or another clinical area – to prepare appropriately.

More than 93,000 calls were placed by paramedics to consultants between January and June last year with calls answered in under 12 seconds on average. 
One in three of those calls resulted in the patient avoiding an unnecessary hospital visit, releasing capacity for A&E wards. 

And patients who were admitted to hospital often avoided A&E by being conveyed directly to the right department because of the consultant’s advice.

Avoiding unneeded A&E visits has never been more vital. Delays in offloading patients to busy A&E wards led to all ambulance services in England being put on the highest alert level last July.

SDEC was launched by the NHS in May 2021 to treat patients who need hospital care but don’t need to stay overnight – thereby reducing pressure on A&E wards. Consultant Connect now provides 20 NHS areas with a fast and streamlined communications route to SDEC units.

Consultant Connect’s SDEC line had three times the number of calls last June as in the same month in 2021. Nearly half of calls resulted in the patient avoiding A&E when they otherwise would have been admitted.

Jonathan Will, a paramedic and national improvement advisor for NHS Scotland was keen to highlight the improvements to patient care:

“Historically, paramedics had two options when arriving to see a patient; to see, treat, and discharge a patient on the scene, or take them to hospital.


“Professional to professional systems [also know as advice and guidance] like Consultant Connect make it possible for paramedics to receive specialist advice whilst they are with the patients – helping the patient to receive better care and saving hospitals vital capacity.”


Dr Roshan Navin, Guy’s and St Thomas’ NHS Foundation Trust Clinical Lead for Acute Medicine & SDEC, hailed the SDEC service as “excellent for the patient experience”. He said:

“It has reduced unnecessary delays due to the rapid access to senior expert specialists. The specialist advice also results in patients being treated out of hospital where appropriate.”


Jonathan Patrick, CEO of Consultant Connect, said:

“Patients taken to hospital by ambulance crews often end up queuing to get into overrun A&E departments. The knock-on effect of ambulances being held up is a lack of ambulances for other patients who have called 999.


“Our service helps patients to get the care they need without going to hospital if it’s possible. Consultant Connect also acts as a triaging service, meaning patients can bypass the queue at A&E and go straight to SDEC or another appropriate ward. We can’t solve the crisis in A&E, but we can play our part in easing the pressures.”

If you have any questions or want to find out more, email or call us on 01865 261 467.

Related materials

- Consultant Connect

Contact us

For more information about how we work with commissioners, hospitals and mental health trusts to improve patient care, please get in touch.

- Consultant Connect

Join a webinar

Listen to health experts from the comfort of your desk as we bring the experts to you in our series of online webinars.

- Consultant Connect

Join our mailing list

Join our mailing list and we'll keep you informed of our latest blogs, project news, and upcoming webinar dates and topics.