2023 – Our biggest hits

Published: 2nd January 2024
As we start a new year, we look back and reflect on some of Consultant Connect's 'biggest hits' of 2023.
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As we start a new year, we look back and reflect on some of Consultant Connect’s ‘biggest hits’ of 2023.

These include expanding our service to cover over 40 million patients across the UK, supporting more NHS areas to reduce RTT waiting times, launching Advice and Refer by Consultant Connect, achieving new certifications and accreditations and much more.

Click the titles below to find out more…

What our Advice & Guidance benchmarking data can tell you

We released our eight-year ‘anniversary’ report. The data is the most complete record of the impact of Enhanced Advice & Guidance on the NHS. As well as the fact that we are now covering over 40 million patients across the UK, key highlights include:


Over 1.4 million Telephone Advice & Guidance calls placed via Consultant Connect, with:


  • 68% of calls to elective specialties result in the patient avoiding a trip to hospital
  • 52% of GP calls to urgent care specialties avoid an admission
  • 36% of calls from ambulance staff avoid unnecessary patient conveyances


Over 2 million dermatology photos have been taken using our app, with:


  • 65% of photo message sessions to Dermatology result in the patient avoiding a trip to hospital
  • 43% of photos attached to e-RS 2WW referral result in the patient avoiding a trip to hospital


Rapid Advice & Guidance means that patients can have the input of a hospital specialist without having to wait for an outpatient appointment or go to A&E. If a patient does need to go to the hospital, though, the specialist will be able to tell the patient’s GP and ensure the patients go to the right team in the right place for their care.

We launched Advice and Refer by Consultant Connect

NHSE announced that it would be pushing to make advice a more central feature of the process for referring patients for hospital appointments. This has looked like the direction of travel for the last few years, and there is no doubt that timely advice gets patients the care they need, often directly from their GP – our recently published Benchmarks prove this.


This is why we’re pleased to have launched Advice and Refer by Consultant Connect. It links our advice platform, the most used in the NHS, with the e-RS referrals system. It is the easiest, most seamless way to review a patient’s case and, if necessary, refer that patient to a local clinic. Find out more.

We triaged over 50,000 referrals

Our clinically-led Referral Triage and Validation service has continued to support hospital trusts needing additional temporary capacity for referrals. The service uses the clinical expertise of NHS consultants across 17 specialties from our National Consultant Network (NCN). Working remotely as ‘virtual locums’, they follow local pathways and protocols, and, under the leadership of the local clinical leads, support with triaging and validating waiting list backlogs in bulk and/or new referrals as they come in. They can also be brought in to review and validate follow-up lists to ensure patients are seen/discharged in the most appropriate way (e.g., face-to-face, virtual, discharged to PIFU pathways, etc.).


Over 50,000 referrals have been triaged through the service to date, safely reducing waiting lists by as much as a third and even more in some specialties.

Find out more.

Certifications, Accreditations and Frameworks

In addition to NHS areas being able to procure our services through three NHS frameworks, we’re proud to have achieved new certifications and accreditations in 2023, including:


  • ISO 9001 UKAS-Accredited
  • e-RS API Integration Certified
  • Scored 100% on our latest Digital Technology Assessment Criteria for Health and Social Care (DTAC)
  • Great Place To Work™ certified company
  • UK’s Best Workplaces for Wellbeing™ – Ranking 63 / 100 for small businesses (20-50 employees)
  • UK’s Best Workplaces for Women™ – Ranking 78/ 100 for small businesses (20-50 employees)

Find out more.

The Fourth Annual Consultant Connect Awards

We recognised the achievements of our NHS colleagues:


2023 Webinars

We brought the health experts to you in our free online webinars. Our speakers shared their expertise and practical advice on:



You can access all our previous webinar recordings and sign up for future webinars here.

Our partnerships with NHS areas were in the press

Below are just some of the articles we were featured in:



You can access all the articles, audio and video clips we were featured in on our ‘In The Press’ page.

For more information

If you have any questions, please don’t hesitate to contact us on 01865 261 467 or email hello@consultantconnect.org.uk.

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