Paramedic case study: Emergency Medicine

Michael Muir, Clinical Stroke Lead and paramedic at the Scottish Ambulance Service, describes how he uses Telephone Advice & Guidance to speak to consultants at Ninewells Hospital at NHS Tayside Health Board.

“You can access multiple departments within the hospital without having to look up contacts or numbers on your phone.”  Michael Muir

Paramedic case study: Emergency Medicine

Michael Muir has been a paramedic for 20 years. Like other members of the Scottish Ambulance Service, he has had access to Telephone Advice & Guidance and IG secure safe clinical photography (PhotoSAF) since September 2018. The service allows paramedics and GPs to speak rapidly to local consultants working in Acute Medicine, Emergency Medicine and Stroke Medicine. In fact, on average calls are connected within 25 seconds.

Before having access to immediate Telephone Advice & Guidance, Michael says he:

“would have to look up contacts on his phone to find the direct mobile number which was answered by consultants and senior registrars.”

Michael finds that Telephone Advice & Guidance via Consultant Connect is a better tool as:

“Calls are recorded and there are multiple people on the phone rota if others are busy.”

He prefers to use the service via the Consultant Connect App on his mobile:

“You can access multiple departments within the hospital without having to look up contacts or numbers on your phone.”

We asked Michael to provide a an example of a recent clinical issue that prompted him to use Telephone Advice & Guidance to benefit a patient. He provided the following example:

Michael used Telephone Advice & Guidance to speak to an A&E consultant about a patient experiencing what had “the potential of a stroke mimic.”

Michael thought the patient was experiencing a Bell’s palsy. Using Telephone Advice & Guidance allowed him to speak to an A&E Consultant who was able to talk him through a few simple steps to confirm his suspected diagnosis.

How Telephone Advice & Guidance helped:

Immediate Telephone Advice & Guidance gave both Michael and the A&E Consultant the confidence that the best pathway for the patient would be to be referred to their local GP rather than needing to undertake a journey to hospital.

Michael added that:
“The patient was happy that the outcome meant a local appointment with their GP as opposed to an 80-mile round trip to hospital.”

Click here to view and download a PDF version of this case study.

Related case studies

GP case study: Rheumatology

GP case study: Rheumatology

A GP in Lambeth used Telephone Advice & Guidance to get A&G from the Rheumatology Team at her local trust for an elderly patient with swollen lower legs and joint pain.

National Network case study: Haematology

National Network case study: Haematology

Dr Manmit Kaur, a consultant on the National Consultant Network, answers a GP's Telephone Advice & Guidance call - avoiding an unnecessary referral for a patient.

GP case study: Telederm

GP case study: Telederm

Dr Claire Kendrick discusses how she uses IG secure clinical photography (PhotoSAF) on the Consultant Connect App to take pictures of skin conditions.

Patient case study: Dermatology

Patient case study: Dermatology

We recently spoke to a patient whose GP has access to Telephone and Photo Messaging Advice & Guidance via Consultant Connect. We asked the patient to share with us their experience of when their GP used Consultant Connect to improve their care.

Contact us

For more information about how we work with commissioners, hospitals & mental health trusts to improve patient care, please get in touch.

Join a webinar

Listen to health experts from the comfort of your desk as we bring the experts to you in our series of online webinars.

Join our mailing list

Join our mailing list and we'll keep you informed of our latest blogs, project news, and upcoming webinar dates and topics.

Recent tweets

Contact us


You can view our Terms & Conditions here.

Most Read Articles

How to help your Junior Doctors

If the NHS is to attract and maintain the best staff to care for its patients, urgent steps need to be taken to support and motivate the junior doctors who work within it. That’s where professional-to-professional advice systems come in.

read more
Consultant Connect & System EROC

As an established NHS data stakeholder, we have extended our existing collaborations with NHS England to work closely with the EROC team to support the new coding and reporting requirements. Find out how…

read more
How Dermatology is changing

Dr Nambi shares his experience of how dermatology pathways and practices have evolved over the last 12 months, and how the Consultant Connect teledermatology service together with dermoscopy has helped improve the quality of referrals, whilst reducing demand on secondary care throughout the pandemic

read more
3 examples of successful accelerator bids

NHS England and NHS Improvement introduced an ‘Elective Recovery – Accelerator Systems proposal’ in April 2021. In this article, we share how ‘Accelerator Systems’ are using Consultant Connect to restore activity.

read more