Paramedic case study: Emergency Medicine
Michael Muir has been a paramedic for 20 years. Like other members of the Scottish Ambulance Service, he has had access to Phone Advice & Guidance and Safe Clinical Photography (PhotoSAF) since September 2018. The service allows paramedics and GPs to speak rapidly to local consultants working in Acute Medicine, Emergency Medicine and Stroke Medicine. In fact, on average calls are connected within 25 seconds.
Before having access to immediate Phone Advice & Guidance, Michael says he:
“would have to look up contacts on his phone to find the direct mobile number which was answered by consultants and senior registrars.”
Michael finds that Phone Advice & Guidance via Consultant Connect is a better tool as:
“Calls are recorded and there are multiple people on the phone rota if others are busy.”
He prefers to use the service via the Consultant Connect App on his mobile:
“You can access multiple departments within the hospital without having to look up contacts or numbers on your phone.”
We asked Michael to provide a an example of a recent clinical issue that prompted him to use Phone Advice & Guidance to benefit a patient. He provided the following example:
Michael used Phone Advice & Guidance to speak to an A&E consultant about a patient experiencing what had “the potential of a stroke mimic.”
Michael thought the patient was experiencing a Bell’s palsy. Using Phone Advice & Guidance allowed him to speak to an A&E Consultant who was able to talk him through a few simple steps to confirm his suspected diagnosis.
How Phone Advice & Guidance helped:
Immediate Phone Advice & Guidance gave both Michael and the A&E Consultant the confidence that the best pathway for the patient would be to be referred to their local GP rather than needing to undertake a journey to hospital.
Michael added that:
“The patient was happy that the outcome meant a local appointment with their GP as opposed to an 80-mile round trip to hospital.”
We work with over 60 CCGs/Health Boards, 50 Hospitals, and 2,900 GP practices. Find out how we help them:
The Guardian uncovers the cutting-edge tech transforming healthcare in this feature created in co-operation with the Royal United Hospitals Bath and NHS Bath and North East Somerset CCG.
In this article Dr Griffiths reflects on the inspirational nature of Sunderland’s Ambulatory Emergency Care (AEC) project.
A GP in Greater Glasgow and Clyde Health Board avoids an acute admission for a patient with inflammatory bowel disease by using Phone A&G to speak to a gastroenterologist from his local hospital.
A GP in North East Essex CCG used Phone Advice & Guidance to get A&G from the Cardiology Team at her local trust, resulting in an admission avoided for an elderly patient.
For more information about how we work with commissioners, hospitals & mental health trusts to improve patient care, please get in touch.
Join a webinar
Listen to health experts from the comfort of your desk as we bring the experts to you in our series of online webinars.
Join our mailing list
Join our mailing list and we'll keep you informed of our latest blogs, project news, and upcoming webinar dates and topics.
Most Read Articles
Writing a strong NHS business case for Advice & Guidance can make all the difference. That’s why we are sharing this real-life example.read more
We have recently been working with NHS Dorset CCG to create a free guide for taking the best photos for Teledermatology. Read on to find out more.read more
When the NHS LTP was published we recommended that local commissioners and Trusts could approach the challenge by looking for the easiest bits of the plan to gain quick, high-impact wins. Nine months on, we reflect on these recommendations.read more
One of the biggest challenges for hospitals delivering an Advice & Guidance service is staffing it – particularly during winter. The good news is that there’s now a way you can “switch on / switch off” additional consultant resource this winter.read more
Just a few weeks ago, we were included in the “rethinking referrals” part of the Neurology handbook. You can access the full handbook here.read more
The 8 NHS areas described below have one thing in common - they've all made it radically quicker for clinicians, paramedics etc. to communicate about patients using telephone and photo Advice & Guidance. Click here to download a PDF version of this article. ...read more
Consultant Connect Ltd
One St Aldates, Oxford, OX1 1DE
Company registered in England & Wales.
Company number 09488206
01865 261 467