5 minutes with a GP in Wales

Eight months after Consultant Connect Telephone Advice & Guidance was made available to his practice, Dr Griffin talks to us about what he thinks of the service and how using Consultant Connect has improved patient care.
5 minutes with a GP in Wales
Dr Jonathan Griffin has been a GP for 18 years, he is currently working as a partner in the Penarth Healthcare Partnership in the Vale of Glamorgan, Cardiff.

Eight months after Consultant Connect Telephone Advice & Guidance was made available to his practice, Dr Griffin talks to us about what he thinks of the service and how using Consultant Connect has improved patient care.

1. How did you get specialist advice, before using the Consultant Connect Telephone A&G service?

  • “In the past I would have gone through hospital switchboard and requested they bleep the speciality registrar.”

2. Why is Telephone A&G a better tool?

  • “You get consultant advice within minutes, with the patient sitting in front of you, without having to negotiate busy hospital switchboards.”

3. What advice would you give to GPs, thinking of using the service, but unsure?

  • “It is extremely easy to use, it took no time to set up the free Consultant Connect App on my phone. It’s quick, easy and convenient.”

4. Can you share a recent example of how the service helped you and a patient?

  • “A patient presented with severe symptoms of back pain, knee pain with effusion, ankle pain and clear evidence of synovitis. The presentation was of an acute flare up of probable seronegative arthritis.
  • The patient had already been referred to Rheumatology and was awaiting an outpatient appointment.
  • The condition had clearly deteriorated significantly and rapidly, the patient was in a lot of pain could barely mobilise and was in significant distress.”

5. How did Telephone Advice & Guidance help?

  • “I spoke to an out-of-area consultant Rheumatologist via Consultant Connect for advice.
  • With the current COVID-19 climate, I wanted to avoid admission at all costs, so it was helpful to be able to discuss my plan to treat the patient’s condition with a consultant and their reassurance meant a hospital admission was avoided.
  • Using Telephone Advice & Guidance was reassuring for me and gave me confidence that I was making the best decision and the patient was relieved that they didn’t need to be admitted to hospital.”

 

Related case studies

NHS Tayside Case Study

NHS Tayside Case Study

NHS Tayside share how their use of prof-to-prof advice or Advice & Guidance is playing a key part in their response to the national goal of redesigning unscheduled care.

5 minutes with a Urologist

5 minutes with a Urologist

Dr Ajayi talks to us about his personal experience of answering A&G calls through the service.

Tackling the Four-Hour A&E Target

Tackling the Four-Hour A&E Target

This feature, created by HSJ in co-operation with Luton & Dunstable University Hospital, shares key ingredients for meeting the Four-Hour A&E target successfully.

GP case study: Cardiology

GP case study: Cardiology

A GP in South Warwickshire describes how she uses the free Consultant Connect App to take IG secure photos of ECGs for Advice & Guidance.

Contact us

For more information about how we work with commissioners, hospitals & mental health trusts to improve patient care, please get in touch.

Join a webinar

Listen to health experts from the comfort of your desk as we bring the experts to you in our series of online webinars.

Join our mailing list

Join our mailing list and we'll keep you informed of our latest blogs, project news, and upcoming webinar dates and topics.

Recent tweets

Contact us

Permissions

You can view our Terms & Conditions here.

Most Read Articles

3 examples of successful accelerator bids

NHS England and NHS Improvement introduced an ‘Elective Recovery – Accelerator Systems proposal’ in April 2021. In this article, we share how ‘Accelerator Systems’ are using Consultant Connect to restore activity.

read more