The Urgent Care projects that are making a difference
The fact that all urgent and elective pathways set up via Consultant Connect benefit from high connection rates, with 80% of calls being answered the first time and within 30 seconds, IG-secure recorded activity and a dedicated Account Management team are just some of the reasons why we are the UK’s most widely used Enhanced Advice & Guidance system.
In Urgent Care, 36% of calls from ambulance staff avoid unnecessary patient conveyances and over 55% of calls to urgent care specialties result in the patient avoiding a trip to A&E or an admission.
Our new urgent care pathways overview download showcases 7 projects that are paving the way to improve patient care and clinician experiences in urgent care, including service benefits, call statistics and outcomes.
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