SDEC: Growth and Impact

Published: 21st February 2023
What is the impact of moving SDEC access to Consultlant Connect? We've crunched the numbers to reveal the impressive impact and growth of SDEC lines available via Consultant Connect in the last 12 months.
Sdec: Growth And Impact Consultant Connect

Same Day Emergency Care (SDEC) is defined by the NHS as ‘the provision of same day care for emergency patients who would otherwise be admitted to hospital. Under SDEC, patients presenting at hospital with relevant conditions can be rapidly assessed, diagnosed and treated without being admitted to a ward, and if clinically safe to do so, will go home the same day their care is provided.’

NHS areas have set up SDEC services to streamline care, and improve patient flow and discharge, making it as efficient as possible for clinicians (e.g. 111, 999, Primary Care and mental health) to navigate their patients to the right service first time.

The ambitions from the NHS Long Term Plan note that all hospitals with a 24 hour ED (type 1) should:

  • Provide SDEC services at least 12 hours a day, 7 days a week
  • Provide an acute frailty service at least 70 hours a week, with the aim to complete a clinical frailty assessment within 30 minutes of arrival in the ED/SDEC unit
  • Record all patient activity in EDs, urgent treatment centres and SDECs using same day emergency care data sets.

SDEC processes are not always the same at every hospital, meaning the clinician and patient often need to wait a considerable amount of time to get through to the SDEC team and navigate the patient to the right service, first time.

That is why more of our NHS partners are moving their SDEC access to Consultant Connect to provide a single referral route and point of access for ambulance teams and primary care clinicians to navigate SDEC patients.

Consultant Connect provides over 20 NHS areas with a fast and streamlined communications route to SDEC units:

In Numbers

We reveal the impressive impact and growth of SDEC lines available via Consultant Connect in the last 12 months (January 2022-January 2023):

  • The number of NHS areas enabling access to SDEC pathways via Consultant Connect increased from 9 to 24.
  • Monthly call volumes have quadrupled – 2,361 calls placed in January 2023 compared to 562 calls placed in January 2022.
  • 50% of calls with reported outcomes resulted in the patient being navigated to the right place, first time and avoiding A&E.
Sdec: Growth And Impact Consultant Connect


Moving SDEC to Consultant Connect means

  • Faster call connection time (27 seconds UK average)
  • A standardised process for all
  • A single referral route and point of access
  • Volumes of calls are tracked
  • Calls are recorded for medico-legal purposes
  • The patient pathway is tracked
  • Outcomes are reported

The rich data reports from the Consultant Connect service give areas full transparency of SDEC activity and enables areas to audit and monitor referral activity demand and outcomes.

As you would expect with Consultant Connect, all our solutions are IG-secure and GDPR compliant. Consultant Connect can be implemented in as little as a month, meaning the impact is immediate.

Sdec: Growth And Impact Consultant Connect

Contact us

If your NHS area has SDEC pathways in place and would like to find out more about moving these to Consultant Connect, email or call us on 01865 261 467.

Related materials

*Data relates only to calls where an outcome was reported.

- Consultant Connect

Contact us

For more information about how we work with commissioners, hospitals and mental health trusts to improve patient care, please get in touch.

- Consultant Connect

Join a webinar

Listen to health experts from the comfort of your desk as we bring the experts to you in our series of online webinars.

- Consultant Connect

Join our mailing list

Join our mailing list and we'll keep you informed of our latest blogs, project news, and upcoming webinar dates and topics.