Giving patients greater control over their hospital follow-up care

Published: 30th April 2021
Consultant Connect's patient-initiated follow-up (PIFU) service gives patients and their carers the opportunity to initiate their own appointments as and when they need them.

For people with long term conditions, or following surgery, it is often necessary to arrange follow-up appointments to return to hospital or clinic and provide ongoing care. In some cases, patients might need to return for a follow-up appointment sooner than their scheduled session. In others, patients and their clinicians may agree that an automatic follow-up is not required.

Consultant Connect’s Patient Initiated Follow Up Service (PIFU)  reduces unnecessary visits to hospital, patient waiting times and releases the clinical teams to see patients in a more timely manner.



  •  All calls are recorded and tracked

  • Clinicians can access call recordings and PID

  • Commissioners and administrators are able to access reports, including the outcome of calls, with all PID stripped out.

  • For patient photo advice  – we currently sit alongside existing NHS email approaches, where patients send their photos in and these photos are imported into the Consultant Connect system.

  • It’s as straightforward as you would expect from Consultant Connect with two pathway options –  see diagram below, or click here to download the PDF:

There is no doubt that this is the simplest, most effective way of delivering follow-up consultations where the clinician does not need to see the patient. 
Please call us on 01865 261467 or email us at 

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