Experts discussed ‘Rise of the Superimprovers’ in our latest webinar

In this week’s webinar “Rise of the Superimprovers”, experts shared their ideas about how resilient healthcare providers keep improving despite year-round winter pressures.

Speakers included:

  • Dr Linda Charles-Ozuzu, Head of Elective Care Transformation Programme at NHS England.
  • Jim Mackey, CEO at Northumbria Healthcare NHS Foundation Trust and former CEO at NHS Improvement.
  • Dr Ruth Grabham, Medical Director at NHS Bath and North East Somerset Clinical Commissioning Group.

Dr Patrick Davey, Consultant Cardiologist, Lecturer and Writer chaired the webinar.

View the live recording of the webinar.

These key questions were discussed and practical examples were provided:

  • How can improvements be achieved despite rising demands and budgetary constraints?
  • What instigated the major work to redesign the referral processes within NHS England?
  • How does one translate strategic direction into a local hospital improvement plan?
  • How does one go about following through on improvement – what are the challenges and how can they be solved?
  • How can one keep workforce engaged during change and rising pressure?
  • The speakers shared top leaderships for this coming winter.

View the live recording of the webinar.

Attendees were also able to ask questions to our expert panel, click here to read the webinar questions and answers.

What did the speakers say? Here’s a brief snapshot:

Dr Ruth Grabham, Medical Director at NHS Bath and North East Somerset CCG:
“I see my key role as really facilitating clinical conversations across the system, so I have very close contacts with my opposite numbers in our Acute Trust, in the community and with primary care, and I work my way around the system trying to make things go a bit more smoothly.”

“In the current environment which we all know, which is pressure on the money, pressure on demand, I’d say what’s come out of that are strength in clinical relationships, and that’s been borne out by an overall reduction in our GP activity into our acute, so a combination of our urgent and planned care we’ve seen an overall reduction on our expected activity in the last year.” 

Dr Linda Charles-Ozuzu, Head of Elective Care Transformation Programme at NHS England:
“The Elective Care Transformation Programme is helping to ensure that patients are seen and treated by the right person in the right place first time, so if you look at the scale of the issue, around 1.5 million patients are referred for elective consultant-led treatments each month, and since ’05, ’06, the total outpatient appointments have nearly doubled from 60.6 million to 118.6 million.”

“There’s also a lot to be said for whole system teams and working across organisational boundaries, and just making sure you have measurable goals, you know what good looks like and how to make sure that you’ve actually achieved an improvement and you’re not working blindly, and for that you need real time data and evaluation.” 

Jim Mackey, CEO at Northumbria Healthcare NHS Foundation Trust:
“With improvement there’s a danger that people are turned off by the language, ‘cause it sounds very big and complicated, but we find time to allow people to have conversations to make up what are often […] quite profound for staff and patients.  As part of that and to be able to do that they need leadership time and job plan support.”

“I worked for a really clever person hundreds of years ago who used to say, nobody will follow a pessimist, so maintain some level of optimism, that you will find a way through it, and often from a leadership point of view your only purpose is to keep people positive, and good clinical staff will find the solution.”

View the live recording of the webinar.

Find out more about NHS England’s Elective Care Transformation Programme and the practical handbooks and case studies Dr Linda Charles-Ozuzu talked about during the webinar.

Read about two Consultant Connect projects which are included in the Gastroenterology Handbook and Gastroenterology Case Studies.

If you have any questions about the webinar or how we could help your organisation, please contact us on 01865 261467 or