Consultant Connect & System EROC

Published: 8th September 2021
As an established NHS data stakeholder, we have extended our existing collaborations with NHS England to work closely with the EROC team to support the new coding and reporting requirements. Find out how...

Outpatient transformation has been highlighted as ‘essential’ for Elective Recovery through the 2021/22 priorities and operational planning guidance. A significant part of the transformation will be influenced by quality data. Quality data plays a key role in improving NHS services and decision making, as well as enabling leaders to identify trends and patterns, draw comparisons, and evaluate services.

At Consultant Connect we collect a LOT of data. This enables us to provide regular insightful reports to the CCGs, Health Boards, Hospital Trusts, and ICSs we work with. Our recent report reveals the aggregated data of every phone call, message, and photo taken over 6 years – it’s the most complete record of the impact of “Enhanced” Advice and Guidance on the NHS. Read the report.

Elective Recovery Outpatient Collections (EROC)

The supporting 2021/22 priorities and operation planning implementation guidance requires systems to have routine data capture in place for Specialist Advice (including Advice and Guidance (A&G) or equivalent via other triage approaches. To ensure the data capture is unified across the UK a new set of codes has been introduced.

So how is Consultant Connect helping? As an established NHS data stakeholder, we have extended our existing collaborations with NHS England to work closely with the EROC team to support the new coding and reporting requirements.

The new data codes (that form part of the collections) have been built into our data to remove any potential admin burden for the CCGs, Health Boards, Hospital Trusts, and ICSs we work with. This means our data can be easily evaluated by the EROC team alongside data already available through the Outpatients CDS such as numbers of first outpatient attendances.

For systems that are also using the NHS e-Referral Service (e-RS) for the Advice & Guidance (A&G) services, the guidance is very supportive suggesting systems request that NHSE&I generate their A&G activity data from centrally held e-RS data.

The EROC team have kindly shared with us a useful FAQs document – click here to download. You can also contact the team at eroc.enquiries@nhs.net

For more information on Consultant Connect national data, please view the recording of our recent webinar ‘Using NHS Advice & Guidance Data to Plan Ahead’.  View the recording or email us: hello@consultantconnect.org.uk or call 01865 261467.

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