Clinical validation of waiting lists

Published: 16th March 2022
The triage work results in a clinically validated and prioritised waiting list that ensures that most urgent referrals are seen first at the right service and that those referrals that can be managed in primary care are returned to GPs with extensive Advice & Guidance.

Consultant Connect is being commissioned to support NHS trusts with clinically validating and prioritising referral waiting lists.

Our Referral Triage service provides the immediate capacity of ‘virtual’ NHS consultants from our National Consultant Network working remotely as part of a local team, allowing on the ground consultants to focus on treating patients.

The triage work results in a clinically validated and prioritised waiting list that ensures that most urgent referrals are seen first at the right service and that those referrals that can be managed in primary care are returned to GPs with extensive Advice & Guidance.

Dr Patrick Davey, Consultant Cardiologist, working on our referral triage service, expands:

“Once allocated to a project, Consultant Connect sets up a briefing meeting between myself and the local clinical lead for Cardiology. This is important as it enables us to discuss what is available in that area, for example, in terms of diagnostics in the community, rapid access clinics etc.

 

I review referrals, consider the differential diagnoses, and accept the patient to the service most appropriate for the most likely diagnose, not forgetting to consider and investigate the most likely dangerous diagnose. I rely on good information from the GPs, most of whom provide excellent referral letters, but in those few cases where further clarification is required, I write directly to the GPs for more information.

 

Patients benefit immensely from their referral being clinically validated and triaged, as the outcome of the triage results in better management of their care:

 

  • Patient referrals are seen by experienced Consultant clinicians in the relevant specialty
  • Referrals can be reprioritised – urgent referrals can be made routine if it is safe to do so, and routine referrals upgraded where possible danger for the patient is identified
  • Referrals can be directed to the correct service first time
  • Diagnostics can be initiated ahead of the first outpatient appointment where needed
  • Duplicates are removed
  • Consistent and high standard for accepting referrals is set, and over time, the GPs become more aware of exactly what information is required for successful acceptance of a referral
  • The resource is also there as an educational tool for GPs to improve the standard of care within the specialty.”

 

 

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