GP case study: Teledermatology and Rheumatology
Dr Francis is a GP at Wareham Surgery in Dorset. He uses the PhotoSAF feature within the Consultant Connect App to take images which he then attaches to e-RS Advice & Guidance (A&G) requests. The dermatology A&G service in Dorset is delivered by local consultant dermatologists who aim to respond to all queries within 48 hours. Dr Francis can also use the Consultant Connect App to make Phone Advice & Guidance calls to local consultants at Poole Hospital NHS Foundation Trust. Dr Francis has been a GP for 10 years.
Dr Francis describes below how he has recently helped two patients using the app.
Use of PhotoSAF allows patient to be monitored in primary care
“A patient was advised to see me by another health professional who had noticed a change in one of the patient’s moles. I would have referred the patient to a dermatology clinic had it not been for A&G – possibly even on the fast-track suspected cancer pathway. Not only did this Advice & Guidance service give me the confidence to seek advice, but once I had received a reply from a dermatologist, it also gave me the confidence to reassure my patient. This avoided further anxiety for my patient as well as a referral.”
How PhotoSAF helped:
“A consultant dermatologist replied by e-RS to the image I sent saying “the attached photos are of super quality.” The dermatologist was able to comment on macroscopic and dermatoscopic features (as I had held my phone’s camera directly over a dermatoscope for one of the images) and to state that the lesion looked benign. The dermatologist suggested for a GP to see the patient again in four months to compare the mole with the images taken via PhotoSAF.”
Phone Advice & Guidance on the app gets timely results for patient
A patient presented to Dr Francis with symptoms suggesting Giant Cell Arteritis. Dr Francis was able to use immediate Phone Advice & Guidance on the Consultant Connect App to speak to a local Rheumatologist at Poole Hospital NHS Foundation Trust. The consultant advised on the best course of action. Dr Francis commented that he “can highly recommend” using this service.
How Phone Advice & Guidance helped:
Speaking to a consultant was “an excellent, direct, and time-saving way to access timely consultant advice.” Using the app is “the easiest way to speak to a specialist consultant [Dr Francis has] yet to find.” Dr Francis also explained that he called Rheumatology again a week later. This “ensured that the patient had a timely clinic review to consider a temporal artery biopsy.” This was a positive result as Phone Advice & Guidance allowed the patient to get quick and effective care.
We work with over 60 CCGs/Health Boards, 50 Hospitals, and 2,900 GP practices. Find out how we help them:
The Guardian uncovers the cutting-edge tech transforming healthcare in this feature created in co-operation with the Royal United Hospitals Bath and NHS Bath and North East Somerset CCG.
In this video, GPs in Solihull explain how using Photo A&G through the Consultant Connect App allows them to share images directly with a community GPER.
A GP in South Warwickshire CCG avoids acute admission for a cancer patient by using Phone A&G from her local trust, South Warwickshire NHS Foundation Trust.
A GP in Lambeth used Phone Advice & Guidance to get A&G from the Rheumatology Team at her local trust for an elderly patient with swollen lower legs and joint pain.
For more information about how we work with commissioners, hospitals & mental health trusts to improve patient care, please get in touch.
Join a webinar
Listen to health experts from the comfort of your desk as we bring the experts to you in our series of online webinars.
Join our mailing list
Join our mailing list and we'll keep you informed of our latest blogs, project news, and upcoming webinar dates and topics.
Most Read Articles
We have recently been working with NHS Dorset CCG to create a free guide for taking the best photos for Teledermatology. Read on to find out more.read more
When the NHS LTP was published we recommended that local commissioners and Trusts could approach the challenge by looking for the easiest bits of the plan to gain quick, high-impact wins. Nine months on, we reflect on these recommendations.read more
One of the biggest challenges for hospitals delivering an Advice & Guidance service is staffing it – particularly during winter. The good news is that there’s now a way you can “switch on / switch off” additional consultant resource this winter.read more
Just a few weeks ago, we were included in the “rethinking referrals” part of the Neurology handbook. You can access the full handbook here.read more
The 8 NHS areas described below have one thing in common - they've all made it radically quicker for clinicians, paramedics etc. to communicate about patients using telephone and photo Advice & Guidance. Click here to download a PDF version of this article. ...read more
Regular readers will know that the Elective Care Transformation Team at NHS England is busy producing a series of handbooks to help Trusts and commissioners to manage rising demand across certain clinical specialties. We were delighted to be included in the gastro...read more
Consultant Connect Ltd
One St Aldates, Oxford, OX1 1DE
Company registered in England & Wales.
Company number 09488206
01865 261 467