Increasing operational resilience across the NHS

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36% of calls from ambulance staff avoid unnecessary patient conveyances.

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47% of calls to Same Day Emergency Care lines result in patients avoiding A&E and being directed to the right place first time.

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Over 52% of GP calls to Urgent Care specialties avoid an admission

How it works


Consultant Connect is the UK’s most widely used Enhanced Advice & Guidance system, supporting NHS areas to reduce pressures and improve patient care.

The service enables clinicians to use a unique Dial-In Number or the secure Consultant Connect App to call NHS specialists for pre-referral advice and guidance. Clinicians can also use Consultant Connect via the app or in their browser to take and/or upload photos and files and share these directly with specialist NHS clinicians for pre-referral advice and guidance.

Rapid Advice & Guidance reduces unnecessary patient conveyances and admissions and ensures patients are directed to the most appropriate place first time.

For areas with staffing challenges, the National Consultant Network (NCN) of out-of-area NHS consultants can be switched on to support your local teams by answering pre-referral advice and guidance calls and/or review photo and message requests. The NCN can be switched on in just 24-48 hours meaning the impact is immediate. It can also be switched off that quickly when it’s no longer needed.


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For more information about how we work with commissioners, hospitals and mental health trusts to improve patient care, please get in touch.

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