NHS stakeholders tell us about their current challenges and key focus areas

Published: 25th May 2022
In this short blog article, we share a summary of the results with some extracts of a recent survey sent to NHS stakeholders from across the UK.

In a recent CEO newsletter, we asked our readers to fill in a short survey to help us understand what topics and content could support them with their key focus areas.

One respondent was chosen at random for a donation to their local hospital charity – the lucky respondent is Karen Berry, Senior Commissioning Manager at NHS Derby and Derbyshire CCG and Karen has asked for the donation to be shared between Chesterfield Royal Hospital Charity and Derby & Burton Hospitals Charity.

In this short blog article, we share a summary of the results and some response extracts:

What types of content are you most likely to engage with? In order of priority:
  • Written case studies
  • Webinars
  • Newsletters/emails
  • Short on-demand videos
  • Podcasts
  • Blog articles
What topics are a key focus for your area right now? In order of priority:
  • Addressing capacity challenges
  • Transformation / Pathway redesign / Best Practice & Examples
  • The role of technology within the NHS
  • Restoring services
  • Reducing waiting list backlogs
  • Mental health
  • Achieving targets set by the NHS
  • Forming an ICS
  • Reporting
We then asked respondents to tell us what challenges keep them awake at night.

A common theme from this was that of challenges NHS areas face with staffing, capacity issues and backlogs. Below are anonymised quotes taken from the survey:

Capacity, lack of development and funding, fatigue, health post covid”

“How to solve the ED front door issue.”

“Ambulance handover delays.”

“Keeping on top of workload.”

“Being able to appropriately triage all the demand for appointments.”

“Keeping up with the organisational changes in the NHS in England i.e., development of ICS and place-based partnerships and thinking how the use of digital platforms can support transformation from an operational delivery perspective.”

“Understaffing/recruitment.”

“Workload greater than hours in the day.”

“High demand with limited capacity.”

“Workforce issues.”

“Backlogs – patients waiting longer than needed for care.”

The final question asked was about key priorities for the next 2 years.

It’s no surprise that the themes of mental health, capacity, workforce, and well-being shone through. Below are some anonymised quotes taken from the responses:

“Quality of life and well-being at work”

“Mental Health focus and ED capacity”

“Becoming and ICS, implementing a Community Mental Health Service”

“Having enough time and resources to do job appropriately.”

“Development of place-based partnerships focused on developing integrated health and care service delivery models and how we improve the patient experience and involve them in co-design and co-production to improve access to local services and addressing inequalities “

“Reducing waiting times”

“Improve continuity of care with permanent staff.”

“Workforce priorities, mental health”

“Menopause/women’s health, heart failure “

“Redesign outpatient services so that they work effectively and efficiently for the patient and the service “

Thank you to all who took the time to participate in the survey. Our team is going to use your valuable insights to develop materials such as webinars, videos, case studies, and articles to support you.

If you have any questions, or would like more information about how we can support your NHS area with your key focus areas, email hello@consultantconnect.org.uk or call us 01865 261 467.

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For more information about how we work with commissioners, hospitals & mental health trusts to improve patient care, please get in touch.

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