Impact of neurology triage: divert 43% of referrals

Published: 27th January 2026
In this article, we share an example of how our consultant-led Referral Triage and Validation service is being used to reduce neurology waiting lists.
neurology triage

Did you know ‘remote locum’ NHS neurology consultants from our National Consultant Network (NCN) can be brought in on an ‘on demand’ basis to triage your neurology referrals and/or review and validate overdue follow-up lists?

Our clinically-led Referral Triage and Validation service uses the clinical expertise of NHS consultants across all main elective specialties, including neurology, from the NCN.

They help ensure that only patients who truly need hospital-based care are on the waiting list and that all patients get the care they need fast.

The ‘remote locum’ NHS consultants are briefed to follow local pathways and protocols, under the leadership of the local clinical leads, and triage and validate waiting list backlogs in bulk and/or new referrals as they come in. They can also be brought in to review and validate follow up lists to ensure patients are seen/discharged in the most appropriate way (e.g. face-to-face, virtual, discharged to PIFU pathways etc.).

Triaging and validating referrals ensures that patients are prioritised, and those cases that can safely be returned to primary care are provided with a full management plan. To date, we have triaged more than 16,000 neurology referrals, resulting in 43% of referrals being diverted away from waiting lists.

Our Referral Triage and Validation service can be switched on at pace and manages high volumes quickly, meaning the impact on patient care is immediate. The service also identifies important upgrades as well as downgrades, ensuring referrals are directed to the right service the first time. The below outcome data is from an NHS area who used the service to triage 9,000 neurology referrals, including new-in and an existing backlog:

Up to 43% of referrals were safely diverted from the waiting list, and either returned to primary care with management plans or were redirected to another service.

Up to 57% of referrals were directed to the right place, first time, e.g., upgraded to 2WW, accepted as routine with or without diagnostics. 

 

For more information, get in touch:

If you have any questions or would like to find out how our services can help your area, email info@consultantconnect.org.uk, or call us on 01865 951 207.

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