In our webinar last month, experts including the President of the Royal College of Emergency Medicine and commissioning experts from the number 1 A&E Luton & Dunstable University Hospital shared their ideas about managing winter and year-round pressure.
Our speakers included:
- Dr Patrick Davey, Consultant Cardiologist, Lecturer and Writer
- Caroline Capell, Assistant Director of Unplanned Care, Luton CCG
- Dr Tajek Hassan, President, Royal College of Emergency Medicine
- Dr David Griffiths, Practising GP and Medical Director, Consultant Connect
The webinar was well attended, with over 100 registrations from a variety of senior roles within the NHS. The webinar addressed four key areas to focus on to manage year-round A&E winter pressures:
- Navigating patients away from A&E
- Optimising hospital flow
- Improving patient discharge
- Focusing on workforce development
In summary, A&E winter-pressures are complex and have many facets. However, actively managing these, is at the heart of the solution. Managing these by identifying where the problems are, being proactive in finding and implementing solutions, whilst also engaging everyone into the system is key.
Those who listened in on the webinar were also given the opportunity to ask questions to our expert panel. You can read the webinar questions and answers here.
Here’s a snippet into what some of our experts shared:
Caroline Capell, Assistant of Unplanned Care at Luton & Dunstable University Hospital:
“The GP Liaison service [at Luton & Dunstable] advises and guides GPs if there is an alternative service that stops the patient having to go to hospital if they don’t need to.”
“The GP Liaison team is staffed by senior nurses that can make clinical decisions as well as coordinate where a patient might need to go to. They have approximately 500 calls a week coming through the Consultant Connect services of which there is a 98% answer rate.”
Dr Tajek Hassan, President, Royal College of Emergency Medicine:
“Emergency care systems nowadays are incredibly complex, and we are hugely reliant upon our colleagues in supporting specialties –diagnostics is huge and flow management is key.”
“You are in the green zone if: your bed occupancy is 85-87%, you’ve got a good reconfiguration and integrated care system, you’ve got adequate community care beds and social care beds and you’ve got a good front end with emergency physicians and access to other senior decision makers. All of those things will optimise gatekeeping, deliver quality, safety and reduce litigation.”
“The key words are optimising flow, system engagement & caring for your workforce”
If you have any questions about the webinar or how we could help you manage ‘year-round’ winter-pressures, please contact us on 01865 261467 or firstname.lastname@example.org.