What patients think of telephone Advice & Guidance

Published: 4th February 2016
As many of you no doubt know, it’s quite difficult to get feedback from patients on specific things GPs or hospitals are doing to improve patient care. The prevailing wisdom is that, if a person would recommend that friends & family use the service, then the service is doing more things right than wrong and […]

As many of you no doubt know, it’s quite difficult to get feedback from patients on specific things GPs or hospitals are doing to improve patient care. The prevailing wisdom is that, if a person would recommend that friends & family use the service, then the service is doing more things right than wrong and that’s all you need to know.

At Consultant Connect, we tend to try and get around this issue by asking GPs what they think their patients think of our service – and results are very good, with more than 95% of users reporting that the patient appreciates the input of a consultant into their GP consultation. But it’s not perfect.

Much better is Solihull CCG’s way of getting specific feedback from patients – it has used its Patient Voice Panel to tell patients how GPs and local hospitals are using Consultant Connect to improve healthcare in Solihull and to ask for feedback. Here’s what the panel had to say about Solihull’s initiative:

SolihullPatientVoicePanel

 

Please get in touch with us if you would like to learn more about improving patient care in your area through a telephone Advice & Guidance service.

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