Video – Urgent Connect at the no.1 Trust for Emergency Care

Published: 1st May 2018

“We are, at Luton and Dunstable, the top performing hospital in the country for the 4-hour emergency care indicator and one of the things that’s helped contribute to that is Consultant Connect” – David Kirby, Consultant in Emergency Medicine, LDH .

To date, the Urgent Connect project at Luton & Dunstable University Hospital has helped over 6,000 patients in Luton to avoid A&E by either helping keep the patient’s care with their GP or navigating them to the right place in the hospital first time. It’s an extraordinary achievement for a project that is just over 2 years old. It’s therefore great news that the project has been shortlisted for two HSJ Value Awards.

To mark this achievement, we sent a camera crew to LDH to interview a few clinicians and managers involved with the project. The resulting video is an excellent reflection of their passion, dedication and drive to improve healthcare for their patients.

If you would like to discuss setting up an urgent care navigation / Advice & Guidance project in your area, please call us on 01865 261467 or email

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