Urgent Connect – helping with winter pressures and resilience planning

Published: 3rd November 2015

Urgent Connect - LogoWe are pleased to announce that we have just launched the first of a number of Urgent Connect sites that will be live before the end of the year.

Unlike Consultant Connect, which aims to avoid unnecessary Planned Care referrals, Urgent Connect is focused on helping patients avoid the Emergency Department. Urgent Connect uses a specially adapted version of the Consultant Connect platform.

There are a number of ways that Urgent Connect can be applied to your area’s Urgent Care provision:

  • Giving clinicians (for example, GPs and paramedics) access to immediate advice from local hospital general emergency consultants;
  • Giving clinicians access to immediate advice from local specialty consultants in high demand over the winter, such as urgent Respiratory and Gastroenterology consultants
  • Giving clinicians immediate signposting advice, allowing them to direct their patients towards healthcare facilities other than A&E (such as assessment centres or ambulatory care)

As with Consultant Connect, all call activity and outcomes are tracked and a recording of the call is stored for the records of the Trust and the GP.

Urgent Connect can be tailored to an area’s specific needs using a combination of some or all of the above approaches. Urgent Connect takes 2 weeks to roll out in an area, so there is an opportunity to get it working in your area in time for this winter.

If you are interested in finding out more about Urgent Connect, please get in touch with us on 01865 261451 or by emailing info@esmpartners.co.uk.

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For more information about how we work with commissioners, hospitals & mental health trusts to improve patient care, please get in touch.

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