The ambition of the NHS Long Term Plan, to reduce face-to-face appointments by a third, is a massive challenge. One of the main methods for achieving it is going to be delivering thousands of follow-up appointments through different channels. Video is one option, but phone is likely to be a far better choice due to its simplicity and familiarity with clinicians and patients.
You can now deliver follow up patient consultations over the phone using Consultant Connect. It’s as straightforward as you would expect and can be accessed via our app
or a Dial-In Number from a landline. The calling clinician simply inputs the patient’s NHS number and their phone number (mobile or landline), the call is then connected.
At the end of the call, the clinician records an outcome – “patient discharged”, “further follow up required” or, if the patient did not answer their phone and the clinicians left a message, “call missed – message left.”
All calls are recorded and tracked using our award-winning service. Clinicians can access call recordings and PID, commissioners and administrators are able to access reports, including the outcome of calls, with all PID stripped out.